+
+

Related Products

  • Rezku Point of Sale
    64 Ratings
    Visit Website
  • Onro
    20 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Detrack
    149 Ratings
    Visit Website
  • IUX
    968 Ratings
    Visit Website
  • SiteMinder
    700 Ratings
    Visit Website
  • Curbside Laundries
    63 Ratings
    Visit Website
  • CXT Software
    70 Ratings
    Visit Website
  • Descartes Fleet Performance Management
    40 Ratings
    Visit Website
  • Wash-Dry-Fold POS
    126 Ratings
    Visit Website

About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

About

Shipday is an All-in-1 local delivery management software platform to help you dispatch, track and manage delivery orders easily with intuitive Driver App, live delivery tracking and SMS notifications for customers. It is great for fast paced on-demand local deliveries like restaurant deliveries, fast grocery or convenience deliveries, etc. You can also plan and optimize route for scheduled deliveries. Shipday helps you organize and manage your deliveries easily with real-time tracking, automated dispatch, SMS notifications and more. Shipday isn’t a shipping service. It’s a local delivery management software for small businesses with existing drivers. Track your delivery orders easily and get your product in the hands of customers, fast. We work with restaurants, meal prep services, grocery stores, and other small businesses offering delivery services locally. Thousands of users from 50+ countries use Shipday to manage their local deliveries.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Audience

Businesses interested in a local delivery software solution to organize and manage their deliveries

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version Not Supported
Free Trial Supported

Pricing

$0.10 per order
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 3.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Pros & Cons from Real Users

Pros

  • Shipday integrates nicely with our ordering platform - GloriaFood. It automatically grabs the orders, sends them to our drivers depending on the area set for every driver, sends the customers sms notifications with order status and live driver tracking. Awesome.

Cons

  • The design is still in development. Also, it lacks integration with just eat and Uber Eats which means we have to manually type in all orders from these platforms to Shipday.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Next Order
Australia
www.nextorder.com.au

Company Information

Shipday
Founded: 2020
United States
www.shipday.com

Alternatives

Alternatives

ChatFood

ChatFood

Chatlab
TraceItUp

TraceItUp

Traceitup

Categories

Food Delivery Supported

Categories

Food Delivery Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Delivery Management Features

Customer Portal Supported
Dispatch Management Supported
Driver ETA Supported
Driver Management Supported
For Courier Services Supported
For Freight Not Supported
For Restaurants Supported
Order Tracking Supported
Routing Supported
Scheduling Not Supported
Signature Capture Not Supported
Surveys & Feedback Supported

Integrations

Adora POS Not Supported
App4 Not Supported
Axis LMS Not Supported
ChowNow Not Supported
Cloud Waitress Not Supported
Foodiv Not Supported
GloriaFood Not Supported
Grubhub Not Supported
Hyperzod Not Supported
Incentivio Not Supported
Jinoby Not Supported
LastPOS Not Supported
Menufy Not Supported
Menuro Not Supported
Restolabs Not Supported
Shopify Not Supported
Slice Not Supported
Square POS Not Supported
Stackreaction Not Supported
eHungry Not Supported

Integrations

Adora POS Supported
App4 Supported
Axis LMS Supported
ChowNow Supported
Cloud Waitress Supported
Foodiv Supported
GloriaFood Supported
Grubhub Supported
Hyperzod Supported
Incentivio Supported
Jinoby Supported
LastPOS Supported
Menufy Supported
Menuro Supported
Restolabs Supported
Shopify Supported
Slice Supported
Square POS Supported
Stackreaction Supported
eHungry Supported
Claim Next Order and update features and information
Claim Next Order and update features and information
Claim Shipday and update features and information
Claim Shipday and update features and information