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About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

About

A Faster Better Direct Delivery Solution. Commission-Free! Sauce is a Delivery Network and Operating system for restaurants. Optimizing first-party restaurant delivery, Sauce reduces operational costs and provides restaurants and diners a superior online delivery experience with fewer errors, delays and refunds Features, services and innovations that optimize direct restaurant delivery and have made Sauce the country's fastest growing delivery solution, include... Commission-free ordering channels = Cheaper delivery costs Access to an unlimited supply of delivery drivers = Fewer delays Live mobile order tracking. = Superior customer experience 24/7 personal delivery support. = Less issues, less refunds Refund reconciliation management. = Big savings on operational costs Phone Ordering = Reducing work loads, generating more orders Customer Feedback Tools = More 5-star Google reviews Harnessing power of SEO = Get discovered quicker online

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Audience

Restaurants and chains looking to provide a faster, direct delivery option for their customers, without incurring extra costs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version
Free Trial

Pricing

No information available.
We would be happy to run through pricing with you on a short call.
Free Version
Free Trial

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.3 / 5
design 3.7 / 5
support 4.1 / 5

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Pros & Cons from Real Users

Pros

  • Unfortunately, I would not recommend the Sauce Menu Platform...too many hidden fees. After spending weeks working on the menu, this was another 3rd party Ordering platform that is not Small Business Friendly.
  • As a restaurant owner, partnering with Sauce has been a game-changer for my business! Their platform is incredibly user-friendly, making it easy to manage online orders and streamline our delivery services. We've seen a significant boost in direct orders, reducing our reliance on third-party delivery apps and saving on hefty commissions. The customer support is top-notch, always responsive and ready to help with any questions or issues. Thanks to Sauce, we've been able to enhance our customer experience and retain more loyal customers. Highly recommend to any restaurant looking to optimize their operations and grow their business!
  • For starters, Sauce grew my direct orders. On top of that they deliver fast and give great support for me and my customers.
  • NOY and Sauce are amazing, they are the best online ordering platform! We use them for online ordering and delivery.
  • - Implementation: Ben Ariel and team are amazing and dedicated - Google Tag Manager capable: you can properly track your customers from different sources unlike most OLO that only allow for FB pixel

Cons

  • They pass the customer credit card fees onto the restaurant and did not disclose that! . Sauce also, keeps the upcharge fees per item. I was given the impression that those upcharge fees would help cover some of my delivery fees. Too good to get true!
  • If I had to mention one minor area for improvement, it would be the initial setup process, which took a bit longer than anticipated. However, once everything was up and running, the benefits have been more than worth it. The team at Sauce was incredibly supportive throughout, ensuring a smooth transition and helping us make the most out of their platform.
  • No real cons. Perhaps it would be nice if they had their own marketplace
  • I don’t have any cons, they have been great and easy to use.
  • Customer interface requires an improvement for mobile readiness

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Next Order
Australia
www.nextorder.com.au

Company Information

Sauce
Founded: 2019
United States
www.getsauce.com

Alternatives

Alternatives

ChatFood

ChatFood

Chatlab
TraceItUp

TraceItUp

Traceitup

Categories

Categories

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Food Delivery Features

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Online Ordering Features

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Integrations

Chowly
HubWorks Retail Task Management System
Klaviyo
OVVI POS
Ordermark
Square POS
Toast Kitchen Display System
Toast POS
Uber Eats
VROMO
Zip Forecasting

Integrations

Chowly
HubWorks Retail Task Management System
Klaviyo
OVVI POS
Ordermark
Square POS
Toast Kitchen Display System
Toast POS
Uber Eats
VROMO
Zip Forecasting
Claim Next Order and update features and information
Claim Next Order and update features and information
Claim Sauce and update features and information
Claim Sauce and update features and information