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About

Online ordering for your Thai restaurant. Delight customers with your own online ordering website and driver tracking. An ordering experience your customers will love. Delight your customers with a better ordering experience from your own website and stop paying excessive order commissions. Delight customers with real-time tracking right to their door. A great customer experience is about more than just placing an order. Make the experience magical with your own real-time driver tracking right to every customer’s door. Keep track of your drivers wherever they go. See deliveries currently on the way, how far away each driver is from returning and better plan your deliveries. Improve with feedback from every order. Gain valuable insights to help refine your experience and connect with your customers like never before. Table bookings on your website. Accept commission-free table reservations and get valuable customer feedback about their experience.

About

Restolabs is a commission-free online ordering and restaurant growth platform that helps restaurants increase direct online orders and reduce reliance on third-party delivery marketplaces. Built for cafés, pizzerias, food trucks, cloud kitchens, catering businesses, independent restaurants, and multi-location brands, the platform offers branded online ordering, websites, mobile apps, QR ordering, delivery management, loyalty programs, and analytics. Restaurants can manage pickup, delivery, dine-in, curbside pickup, and catering while retaining ownership of customer data and branding. Features include menu customization, delivery zone management, order tracking, loyalty rewards, coupons, push notifications, analytics, and reporting. Restolabs integrates with POS systems, payment gateways, and delivery providers including Toast, Clover, DoorDash Drive, Uber Direct, and GrubHub. The platform supports multilingual ordering, branded apps, SEO websites, and reseller solutions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants looking for an online ordering and driver tracking solution to optimize sales

Audience

Independent restaurants, cafés, pizzerias, food trucks, cloud kitchens, catering businesses, and multi-location restaurant brands looking to grow direct online orders.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$129 per month
Free Version Not Supported
Free Trial Supported

Pricing

$55/month
Restolabs offers flat monthly pricing per store with zero per-order commissions. Pricing starts at $55/month per store (billed annually) for the Basic plan. Growth plan pricing starts at $79/month per store, while the Pro plan starts at $159/month per store. Plans include online ordering, payment integrations, loyalty tools, analytics, QR ordering, delivery integrations, branded mobile apps, and SEO-optimized restaurant websites depending on the selected package. A 30-day free trial is available across all plans.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 1.8 / 5
ease 3.0 / 5
features 2.8 / 5
design 2.8 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I liked the way they made it look and sounded great when they were talking me into it. Then once setup. It never ever worked properly. It was riddled with problems, one after the other. And every time was going to fix they’d make 3 more mistakes in fixing one that they didn’t even fix the issue they were supposed to. If got so bad I had to keep the platform closed and I have tried to cancel contract and service due to breaching the contract. They absolutely refused to do this and they just talk a bunch more lies and whatever else. It’s an absolute abortion of a company never in my lifetime has something been so wrong and downright ridiculous. I hate myself that I ever had any thing to do with this next order company of rat pricks.
  • They will charge you without giving any notice. Their POS is easy to use and its user friendly. Online ordering is easy to use as well, but payments will be always done manually and its not clear.
  • Fantastic POS and Online ordering system. I have a busy pizza shop and next order integrates all my phone/web and third party orders to the kitchen monitor. Been using Next Order for over a year now. Pos has automatic deal detection, Caller Id, very easy to use and no need for expensive hardware, Runs just fine on android tablet. Great system, i train my staff in minutes to use the system. Excellent value for money and 24/7 support if needed.
  • The “ready for pick up” button and driver tracking was ok. That’s all though. Avoid this company - we’ve lodged an ACCC report into unacceptable business practices.
  • The sales pitch would good with promises of great functionality, however, it didn't live up to the promises.

Cons

  • I written cons above as there are no pros. I hate everything about this company
  • Over promised features. Thirdparty integration will never happen, despite of sending several emails. Backend is not fully integrated with pos, analytics are not 100% proper.
  • Sometimes changing things in the back end can be a little complicated, but support is always there to help.
  • Overpromised and under-delivered. Avoid - we’ve lodged an ACCC report into unacceptable business practices.
  • From first contact to using the POS we had about 10 days until we opened our restaurant. We were promised that they could have our menu up and running. Bear in mind you should be able to edit your own menu as the functionality is there but problems with the system meant only Next Order could edit it. On the day of opening after repeated phone calls, emails and texts, we couldn't get through to Daniel who was the one setting everything up for us. So we tried to call on another phone and got straight through-he was avoiding/ghosting us. Due to mistakes with the menu set up we lost $1000's of dollars in the first few days due to online sales not pricing correctly-we were so busy we couldn't stop and check every sale and online sales would go through for whatever the amount in the system was. We complained and asked for the menu to be fixed but it took them another week to correct it. Glitchy issues with the system meant things like multiple table orders for the same table would price incorrectly, orders disappeared, and other issues caused our staff to be more stressed than they should have on opening night. Functionality like Google Reviews didn't work and after discussing with them and asking for it to be set up they finally admitted it didn't work right now. Payments, so apparently it takes up to 7 minutes for a payment to be approved, even if the eftpos terminal says it's approved it could reject the payment after the customer has left and you lose their payment. After dealing with the frustration for more than 6 weeks we made the change to another POS system without telling Next Order so we could get our money and be done with them. However, they held our final payment until hardware was returned, and even though we confirmed in writing how much would be paid out they didn't pay the full final amount which we are now fighting for! Do not deal with the company. The only way I got a response from them was messaging one of the owners through LinkedIn. You shouldn't have to go to those extremes.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Next Order
Australia
www.nextorder.com.au

Company Information

Restolabs
Founded: 2015
United States
www.restolabs.com

Alternatives

Alternatives

ARP.top

ARP.top

Anatolkin LLC
ChatFood

ChatFood

Chatlab
TraceItUp

TraceItUp

Traceitup

Categories

Food Delivery Supported

Categories

Food Delivery Supported
Online Ordering Supported
Order Management Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Online Ordering Features

Integrated Gift Cards Supported
Menu / Product View Supported
Mobile Ordering Supported
Push Notifications Supported
Reporting / Analytics Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Supported
Store Locator Supported
White-Label Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Not Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Not Supported
Shipping Management Supported
Special Order Management Not Supported

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Not Supported
Food Costing Not Supported
Inventory Management Not Supported
Kitchen Management Not Supported
Menu Management Supported
Payroll Management Not Supported
Point of Sale (POS) Not Supported
Reporting/Analytics Supported
Reservations Management Not Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Integrations

Apple Pay Not Supported
Authorize.Net Not Supported
Careem Not Supported
Checkmate Not Supported
Clover Not Supported
Como Not Supported
Deliverect Not Supported
DoorDash Not Supported
Google Pay Not Supported
Heartland Payment Processing Not Supported
Postmates Not Supported
Revel Systems Not Supported
Shipday Not Supported
Stripe Not Supported
Toast POS Not Supported
Tookan Not Supported
Worldpay Not Supported
noon Food Not Supported

Integrations

Apple Pay Supported
Authorize.Net Supported
Careem Supported
Checkmate Supported
Clover Supported
Como Supported
Deliverect Supported
DoorDash Supported
Google Pay Supported
Heartland Payment Processing Supported
Postmates Supported
Revel Systems Supported
Shipday Supported
Stripe Supported
Toast POS Supported
Tookan Supported
Worldpay Supported
noon Food Supported
Claim Next Order and update features and information
Claim Next Order and update features and information
Claim Restolabs and update features and information
Claim Restolabs and update features and information