Next Matter vs. ServiceNow Comparison


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About Next Matter is the orchestration platform built for regulated financial operations. Asset managers, fund administrators, and asset servicing teams use Next Matter to run capital calls, NAV processes, investor and LP onboarding, KYC/AML, and subscriptions and redemptions — with governance built in by default, not bolted on. Every workflow ships with maker-checker approvals, exception handling, and a timestamped audit trail out of the box, so operations teams get regulator-ready evidence without extra engineering work. Ops teams build and change their own workflows — live in days, not months — and Next Matter augments the existing stack (ledgers, CRMs, KYC providers) rather than replacing it. Role-based views give task owners, oversight teams, and external guests exactly the interface they need. Trusted by regulated financial operations teams across Europe and the US	About Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Operations, compliance, and audit leads at asset managers, fund administrators, and financial services firms across Europe and the US who need auditable, governed workflows without long engineering cycles.	Audience ITSM companies seeking a solution to connect people, functions, and systems across their organization
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $18 per user per month Billed annually Free Version Not Supported Free Trial Supported	Pricing $100 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 3.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros ServiceNow was used extensively by my uni's IT department, where I worked for a while. We'd have different teams in the system and our users would submit tickets and tag different teams, and ServiceNow was like an email wrapper that kept track of incidents and information that the users would give. It seemed to play well with our other alerting systems and users were mostly able to contact us without issue. Cons The UI man. This was a few years ago so maybe things are better now but geez dude can you try to select a worse color scheme than blocky grey boxes without a shred of elegance or rounded corners? Ugly as heck and intimidating with dropdown boxes under more dropdowns, and some of the pages weren't intuitive either.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported
Company Information Next Matter Founded: 2018 Germany nextmatter.com	Company Information ServiceNow Founded: 2003 United States www.servicenow.com
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monday AI work platform monday.com	Pipefy
MindCloud	Jira Service Management Atlassian
GW Apps View All	SolarWinds Service Desk SolarWinds View All
Categories Business Process Automation Supported Business Process Management Supported Low-Code Development Supported No-Code Development Supported Workflow Management Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported Issue Tracking Supported IT Service Supported ITSM Supported Service Request Management Supported
Show More Features Business Process Management Features Access Controls / Permissions Supported Alerts / Notifications Supported Business Process Automation Supported Business Rules Management Supported Collaboration Supported Process Change Tracking Supported Process Mapping Supported Process Modeling & Design Supported Visual Workflow Management Supported Low-Code Development Features AI-Assisted Development Not Supported Business Process Automation Supported Collaborative Development Supported Data Aggregation and Publishing Not Supported Deployment Management Not Supported Drag & Drop Supported Integrations Management Supported Iteration Management Not Supported Performance Monitoring Not Supported Requirements Management Supported Templates Not Supported Visual Modeling Not Supported Web / Mobile App Development Supported Workflow Management Supported No-Code Development Features AI-Assisted Development Not Supported Business Process Automation Supported Collaborative Development Supported Data Aggregation and Publishing Not Supported Deployment Management Not Supported Drag & Drop Supported Integrations Management Supported Iteration Management Not Supported Performance Monitoring Not Supported Requirements Management Supported Templates Not Supported Visual Modeling Not Supported Web / Mobile App Development Supported Workflow Management Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Not Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Not Supported Task Management Supported
Integrations Zapier Supported 6clicks Not Supported Check Point Exposure Management Not Supported Chronicle SOAR Not Supported Cutover Not Supported Faraday Not Supported Good Sign Not Supported Leena AI Not Supported Nimway Not Supported R81.10 Not Supported RingCentral RingEX Not Supported RoyalCyber eCatalyst Not Supported ServiceNow Resource Management Not Supported Sunbird DCIM Not Supported Symantec Content Analysis Not Supported Userful Not Supported Vonage Communications APIs (Nexmo) Not Supported Zoho Assist Not Supported Zoom Phone Not Supported iFinder Not Supported Show More Integrations View All 23 Integrations	Integrations Zapier Supported 6clicks Supported Check Point Exposure Management Supported Chronicle SOAR Supported Cutover Supported Faraday Supported Good Sign Supported Leena AI Supported Nimway Supported R81.10 Supported RingCentral RingEX Supported RoyalCyber eCatalyst Supported ServiceNow Resource Management Supported Sunbird DCIM Supported Symantec Content Analysis Supported Userful Supported Vonage Communications APIs (Nexmo) Supported Zoho Assist Supported Zoom Phone Supported iFinder Supported Show More Integrations View All 1042 Integrations
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