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About

NetDespatch is the leading SaaS parcel data management platform for postal and parcel carriers. It enables carriers to provide leading edge web-based applications and services for their customers, that use delivery data directly transferred from order management and warehouse systems to print shipping labels, customs documentation and manifests, as well as generate any required data files. Carriers can also use the platform to make their tracking available from point of despatch to final delivery. Our primary customers are postal and parcel carriers such as Royal Mail, APC Overnight, Yodel and New Zealand Post. Carriers using our platform enable their customers to ship and track online, and to use our wide-ranging portfolio of integration services, have seen significant growth in their internet-connected customer base, considerable reductions in operational costs as well as increased customer retention.

About

We tap into big business delivery networks and make them available to everyone. It's convenient, affordable, and fully carbon offset. With Sendle, you'll also get these great features. Everything you need in one place – book in seconds, manage deliveries and keep customers in the loop. Get easy access to detailed advice and support, powered by real people who are always happy to help. Sendle picks up and delivers door-to-door. If we don’t attempt to pick up your parcel on the scheduled day, we’ll send out a driver the next business day. If we don't attempt the pickup by that next business day, just get in touch within 5 business days of the first scheduled pick up and we’ll refund you for the cost of delivery. Everything you need in one place – book in seconds, manage deliveries and keep customers in the loop.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Shipping agencies and carriers looking for a software solution to manage their shipping operations

Audience

Shipping solution for businesses wanting to send parcels door to door

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$4.98 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.2 / 5
design 1.5 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Couldn't find any 'PROS' so if less than one star is possible I would review at that level. Gave it almost 95 minutes and will not recommend or use again.
  • Easy integration with Shopify. Creates black hole for packages. Destroys your hard work. Ruins business reputation.
  • Nothing good to say about this company. They have not delivered on their promises so there are NO pros to lists here.
  • They were great a few years ago, good price and reliable. There is nothing else nice that I can say.

Cons

  • 90 MINUTES TO GET TO MY FIRST SHIPPING - Software is a minefield - "no i'm not from Australia! - the US" A waste of time - password resets not working, chat is the dumbest AI - HOW can I help you? - Can't reset my password - using the password you sent me!" "How can I help you?" You have no choice but to save your payment info before checking out. Then they don't accept my Visa like 1,000 other merchants do. Tried and tried, PLUS re-weighing charges on top of weight charge if not right, then only $1.21 less than UPS. My 90 minutes is worth a lot more. Still trying to delete my CC information. Not recommended.
  • Loses your packages. Doesn't get picked up. Not proactive in resolving delays. Always chasing them, which wastes my time.
  • I've been waiting over a week for a delayed package. Their online tools are useless. No one should ever use this company when there are perfectly good options with the USPS or UPS/FedEx.
  • I run an eBay store and over the last 5 weeks have had issues with at least 50% of my packages. Taking days to be collected, collected items not being scanned, items being collected but not scanned, items not moving through the system and being declared lost but compensation refused. They ignore all my correspondence, until I told them I was taking the complaint to the Postal Ombudsman. They have been running around me all day trying to fix things, but I told them they can deal with the Ombudsman. This unreliable service is damaging my eBay business. I will be contacting eBay to advise the issues. If you want to keep trying to support@sendle.com usually gets a response after 5 or 6 emails, but it does give you a paper trail. Reading these reviews, I'm glad to hear that it's not just my parcels.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NetDespatch
United Kingdom
www.netdespatch.com

Company Information

Sendle
Founded: 2014
Australia
www.sendle.com

Alternatives

Alternatives

SEUR PRO

SEUR PRO

SEUR
2Ship

2Ship

2Ship Solutions
StarShip

StarShip

V-Technologies
TekTrack

TekTrack

TekCore

Categories

Categories

Shipping Features

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Integrations

Ordoro
Shipeasy
Workers by Delos
Zynk

Integrations

Ordoro
Shipeasy
Workers by Delos
Zynk
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