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About

Navimize uses proprietary algorithms to automate in-office and virtual patient flow. The platform sends automated, real-time text messages so that patients arrive only when you are ready to see them. The platform also helps you navigate new hybrid patient care schedules so that you can easily combine virtual and in-office visits. Real-time notifications inform patients exactly when to arrive, eliminating the need for a waiting room. By transitioning to a virtual waiting room, you’ll dramatically improve your patient experience, while keeping patients safe. Navimize manages your in-office and online appointment scheduling so that you can focus on giving your patients the best care. Navimize streamlines all of your notifications making it easy to send out messages based on patient journey triggers like check-in, checkout, no-show, and more. You can also send out custom notifications about copays or balances due.

About

A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too. Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation. Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations in need of a tool to schedule delays and automate communication with patients

Audience

Companies and businesses seeking a solution to handle peaks in traffic or busy onsales without website crashes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
You can create a Virtual Waiting Room on our Free Tier right now. Our Free Tier gives you more than any other Virtual Waiting Room provider, and is ideal if you want to try out Queue-Fair, with full Portal access and a range of branding options for your Queue Pages included. You won't find a more comprehensive free Virtual Waiting Room or free online queue offering anywhere.

If you are running a busier website or mobile app, require full HTML control, need multiple queues or Queue-Fair's advanced security features, then our Unlimited Service is better suited to your needs. We have a range of pricing plans to suit your use-case and offer a 25% discount guarantee against any comparable surge protection quote, so you can be sure of getting the best rates from us - full details. We are also happy to arrange a Free Trial for you.

There is no limit to the size of the queue (capacity) on either plan - Queue-Fair will queue as many people as you need, and add them to the queue as fast as they arrive.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • It completely solved the issue we had with our servers getting overloaded with big spikes in demand. Our product drops are now smooth, where they used to be a nightmare. The interface is genuinely easy to navigate. We didn't need a long onboarding process to get comfortable managing queues and settings. When we've had questions, the documentation has consistently had the answer, which is a relief compared to platforms where you're stuck submitting a support ticket for basic things.
  • My experience with Queue-Fair has been fantastic. The initial signup and onboarding was quick and easy, the documentation is thorough making the setup and testing relatively simple. I've had two virtual meetings with members of the Queue-Fair team, one to go through initial setup and questions and one before our event to go over final checks. The knowledge of the product is thorough, which should be expected but isnt always the case. What also impressed me was that the product has clearly evolved over time, there is rational for everything backed by real world examples. This gives me real confidence in the product to handle our needs, because its done it all before!
  • What impressed us most about Queue-Fair is its combination of reliability, flexibility, and ease of use. The platform handled our highest traffic peaks flawlessly, giving us complete confidence that our website would remain stable during critical events. We also really appreciate the level of control it provides. The feature set is extremely comprehensive, with highly granular configuration options that allow us to tailor the queue behavior to our exact operational requirements. On top of that, the customization possibilities are exceptional, making it easy to deliver a seamless, fully branded waiting room experience. Finally, the customer support has been outstanding. The team is responsive, knowledgeable, and genuinely committed to helping customers succeed. Whether during the initial setup or for ongoing questions, they've consistently gone above and beyond to ensure everything runs smoothly.
  • This was the first time we had used a virtual queueing system, and from the very first contact, the team was incredibly helpful and attentive. We had a video call where everything was explained clearly, and all of our questions were answered in detail. The support was outstanding throughout the entire process. Whenever we had a question or needed assistance, the response was immediate. Knowing that there was an experienced team available to support us gave us a great deal of confidence and peace of mind. The integration process was very well documented and easy to follow. Overall, the solution met all of our expectations.
  • We came to Queue-Fair with a very specific challenge: the opening of registrations for a summer activity program, with an expected peak of up to 5,000 simultaneous users. Our IT team warned us that without a virtual queue solution, the system would not be able to handle the load. From the very first contact, the Queue-Fair team was clear, efficient, and approachable. Matt in particular went above and beyond to configure everything in the most suitable way for us, even overcoming the language barrier between English and Spanish to make sure every detail was perfectly tailored to our system. That level of personal commitment makes all the difference. The dashboard is very visual and intuitive, and the test mode allowed us to simulate the traffic peak before the actual launch day, which was essential for going into the opening with confidence and peace of mind. During the registration opening, our own internal system experienced errors that caused server outages. However, thanks to Queue-Fair's virtual queue, users did not notice any issues at all — they continued waiting their turn normally, without interruptions or frustration. That is exactly what we needed.

Cons

  • If we had to point to one thing, and it’s a stretch to find anything to dislike, it's that finding a very specific setting sometimes takes a few clicks through nested menus rather than being surfaced directly. Dashboard customization is also somewhat limited if you need to track a particular combination of metrics. That said, it's never gotten in the way of our day-to-day use. The platform has worked exactly as we've needed it to.
  • There really hasnt been any downsides or negatives yet.
  • Honestly, there isn't much to dislike. If I had to point out one area for improvement, it would be the user interface. While it's perfectly functional and gives access to a very powerful set of features, some sections of the dashboard feel a bit dated and could benefit from a more modern, streamlined design. Because Queue-Fair offers such a rich set of configuration options, the interface can occasionally feel overwhelming for first-time users. A refreshed UI with improved navigation and a more polished visual experience would make an already excellent product even better. That said, once you're familiar with it, the flexibility and level of control it provides are hard to beat.
  • We haven't encountered any issues so far. Our experience has been very positive from start to finish, and the platform has worked exactly as expected.
  • Nothing. The entire process, from the initial setup to the support provided on launch day, was professional and seamless. I have no complaints or suggestions for improvement.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Navimize
United States
navimize.com

Company Information

Queue-Fair
Founded: 2004
United Kingdom
queue-fair.com

Alternatives

OX. Waiting Room

OX. Waiting Room

OX. Digital Health

Alternatives

Queue-it

Queue-it

Queue-it ApS
Vecna

Vecna

Vecna Technologies

Categories

Categories

Integrations

Amazon CloudFront
Android
Apple iOS
Cloudflare
Google Tag Manager
Java
JavaScript
Magento
Node.js
PHP
Python
React
Ruby
WooCommerce
WordPress
athenaClinicals

Integrations

Amazon CloudFront
Android
Apple iOS
Cloudflare
Google Tag Manager
Java
JavaScript
Magento
Node.js
PHP
Python
React
Ruby
WooCommerce
WordPress
athenaClinicals
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Claim Navimize and update features and information
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