Metaware QMS PlatformMetaware
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ResolveCXCodeCones
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Related Products
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Metaware QMS Platform:
About
Metaware.nl is a modern, scalable quality management software platform that helps organizations implement, manage and continuously improve their Quality Management System (QMS or GRC). The platform fully supports ISO 9001, ISO 14001, ISO 27001 and other international standards, enabling organizations to demonstrably comply with laws, regulations and certification requirements. Metaware centralizes document control, process management, risk management, incident and complaint management, CAPA, internal audits and management reviews in one secure, cloud-based sovereign solution. With real-time dashboards, workflow automation, role-based access and version control, organizations gain full control over quality, compliance and operational performance. Metaware reduces administrative burden, increases transparency and supports continuous improvement, making it suitable for both SMEs and enterprise-level organizations focused on professional quality assurance and compliance management.
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ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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Metaware QMS Platform:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Metaware QMS Platform:
Audience
Small and Medium-Sized Enterprises (SMEs), Large Enterprises and Multinational Organisations, Manufacturing Companies, Technical Services Providers, Logistics and Supply Chain Organisations, Healthcare Providers and Care Institutions, IT and Software Development Companies, Information Security and Data-Driven Organisations, Construction and Infrastructure Companies, Professional Services Firms, Public Sector Organisations, Government and Semi-Public Institutions, Utilities and Energy Companies, Environmental and Sustainability-Focused Organisations, Organisations operating under ISO-certified Management Systems, Compliance-Driven and Regulated Organisations, Organisations focused on Continuous Improvement and Operational Excellence
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ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
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Metaware QMS Platform:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Metaware QMS Platform:
API
Offers API
Not Supported
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ResolveCX:
API
Offers API
Not Supported
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Metaware QMS Platform:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
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Metaware QMS Platform:
Pricing
€142/month (Bronze)
Free Version
Not Supported
Free Trial
Supported
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ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
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Metaware QMS Platform:
Reviews/
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ResolveCX:
Reviews/
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Metaware QMS Platform:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Metaware QMS Platform:
Company InformationMetaware
Founded: 1996
The Netherlands
www.metaware.nl
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ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
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Metaware QMS Platform:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
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Metaware QMS Platform:
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Metaware QMS Platform:
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Metaware QMS Platform:
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ResolveCX: | |||||
Metaware QMS Platform:
Categories |
ResolveCX:
Categories |
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Metaware QMS Platform:
Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Self Service Portal
Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
Quality Management Features
Audit Management
Supported
Complaint Management
Supported
Compliance Management
Supported
Corrective and Preventive Actions (CAPA)
Supported
Defect Tracking
Supported
Document Control
Supported
Equipment Management
Supported
ISO Standards Management
Supported
Maintenance Management
Supported
Risk Management
Supported
Supplier Quality Control
Supported
Training Management
Supported
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Metaware QMS Platform:
Integrations
8x8 Contact Center
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
Microsoft Entra
Supported
NiCE CXone Mpower
Not Supported
Shopify
Not Supported
Webex Contact Center
Not Supported
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ResolveCX:
Integrations
8x8 Contact Center
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Supported
Microsoft Entra
Not Supported
NiCE CXone Mpower
Supported
Shopify
Supported
Webex Contact Center
Supported
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Metaware QMS Platform:
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ResolveCX:
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