ResolveCX

ResolveCX

CodeCones
Metaware QMS Platform ResolveCX

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Metaware QMS Platform:

About

Metaware.nl is a modern, scalable quality management software platform that helps organizations implement, manage and continuously improve their Quality Management System (QMS or GRC). The platform fully supports ISO 9001, ISO 14001, ISO 27001 and other international standards, enabling organizations to demonstrably comply with laws, regulations and certification requirements. Metaware centralizes document control, process management, risk management, incident and complaint management, CAPA, internal audits and management reviews in one secure, cloud-based sovereign solution. With real-time dashboards, workflow automation, role-based access and version control, organizations gain full control over quality, compliance and operational performance. Metaware reduces administrative burden, increases transparency and supports continuous improvement, making it suitable for both SMEs and enterprise-level organizations focused on professional quality assurance and compliance management.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
Metaware QMS Platform:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Metaware QMS Platform:

Audience

Small and Medium-Sized Enterprises (SMEs), Large Enterprises and Multinational Organisations, Manufacturing Companies, Technical Services Providers, Logistics and Supply Chain Organisations, Healthcare Providers and Care Institutions, IT and Software Development Companies, Information Security and Data-Driven Organisations, Construction and Infrastructure Companies, Professional Services Firms, Public Sector Organisations, Government and Semi-Public Institutions, Utilities and Energy Companies, Environmental and Sustainability-Focused Organisations, Organisations operating under ISO-certified Management Systems, Compliance-Driven and Regulated Organisations, Organisations focused on Continuous Improvement and Operational Excellence
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
Metaware QMS Platform:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Metaware QMS Platform:

API

Offers API Not Supported
ResolveCX:

API

Offers API Not Supported
Metaware QMS Platform:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

Metaware QMS Platform:

Pricing

€142/month (Bronze)
Free Version Not Supported
Free Trial Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
Metaware QMS Platform:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Metaware QMS Platform:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Metaware QMS Platform:

Company Information

Metaware
Founded: 1996
The Netherlands
www.metaware.nl
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
Metaware QMS Platform:

Alternatives

Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences
ResolveCX:

Alternatives

No Alternatives
Metaware QMS Platform:
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ResolveCX:
Metaware QMS Platform:

Categories

ResolveCX:

Categories

Metaware QMS Platform:

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Supported
Maintenance Management Supported
Risk Management Supported
Supplier Quality Control Supported
Training Management Supported
Metaware QMS Platform:

Integrations

8x8 Contact Center Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
Microsoft Entra Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Avaya Experience Platform Supported
Five9 Supported
Genesys Cloud CX Supported
Microsoft Entra Not Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
Metaware QMS Platform:
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ResolveCX:
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