Total Lean Management (TLM) Software

Total Lean Management (TLM) Software

Lean & Mean Business Systems
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About

Bringing breakthrough products to market in highly regulated industries can feel like an endless series of trade-offs. MasterControl's software simplifies GxP workflows so you never have to sacrifice quality for cost or innovation for regulation. Complete and connected meets fast and flexible. From quality event management to document control and integrated training - MasterControl Quality Excellence transforms your quality data and processes into a competitive advantage. Modernizing your manufacturing operations starts with modern software. From work orders to work instructions and production records (EBR or eDHR) to logbooks, MasterControl Manufacturing Excellence is the simplest way to digitalize manufacturing.

About

Perfect for a small company, TLM has everything you need, and can accelerate the implementation with consulting, training, procedure templates, and document writing/coaching support, plus we have validation templates and a system setting mode so small medical device companies have special features to help manage technical files and 510K submittals. TLM QMS Software saves you money AND makes your QMS more effective by providing a dual technology landscape for the two distinct QMS user types. Core modules include: • Audits • Contact Manager (CRM) • CAPA • Customer Feedback • Document Management • Electronic Forms • Employees • Employee Feedback • Equipment Calibration • Evaluations • FMEA • Inspections • Inventory/parts • Library • Meetings/Reviews • Metrics • Projects • Purchase Orders • Quality Record Mgt • Rejected Materials • Risk & Opportunities • Sales Orders • Strategic Planning • Surveys • Tasks/Events • Training • Work Orders

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Life science companies

Audience

The perfect QMS software and implementation solution for your small company that you can grow into.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25,000 / 1st year
25k for first year with a 5 license minimum
Free Version
Free Trial

Pricing

$45/user/month
Contact us for pricing. TLM Web App has unlimited licensing so you will only need a few main application licenses.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.9 / 5
features 4.9 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Documents,training and quality all link up together. Has the ability to create custom web forms to meet the specific needs of the company. It enables business process workflow.
  • - The best feature is definitely the fact that this is a web based tool that stores everything in the cloud and has no system dependency.

Cons

  • Such function is good but simple searches can turn up too many unnecessary results.
  • The UI can definitely be further simplified to remove unnecessary buttons that might confuse the uninitiated. Currently, it's also a bit difficult to get help information from the UI.

Pros & Cons from Real Users

Pros

  • One of our key customers notified us they would be sending a team of 3 auditors to audit our non-existent quality system against ISO 9001 in two months. We talked to a bunch of people about software and consulting options to get us ready in that amount of time, and pretty much all of them couldn't help laughing at how impossible that would be, except TLM. The best laugh during this audit, however, was from our TLM representative connect to the audit via Teams, who after doing a stellar job helping us use TLM to get all our documents released, audits conducted, management review documented, etc., he heard one of the auditors ask, "so how long have you been ISO registered?" Needless to say, they were very happy and had zero findings to report.
  • I've been using TLM for more than 10 years, I would say it has improve overtime. With new features and easy interface. It does not require extensive training to use . It manages our ISO 17025 documentation requirements and it has the exceptional technical support whenever we require. David is always ready to assist on any issues we encounter.
  • I think what I like best about TLM is the positive affect it had on my job satisfaction. If you still have to manage a paper based QMS, and convincing the boss to spend a little on software seems challenging, then this is the software that can make your daily routines much easier to manage, and the boss won't freak out about the cost. Cost effective can often translate into dismal support, but somehow with TLM the opposite is true. They are quick to respond, and quick to update anytime I'm trying to implement something new and need a little help. Highly recommended!
  • Several years ago, we had the TLM staff convert our manual QMS into their TLM software product and were very pleased with the results. Recently however, we also converted to their new hosted system with the new web app and that improvement was worth leaving a review about. The hosted version has much faster performance and the web app makes document access and document control super easy to work with. We highly recommend this product, especially for smaller companies who will benefit twice, once by getting all your QMS documents under electronic control and distribution, and again by how affordable the system is.
  • Flexibility and customer support is awesome! Our business is reinsurance and we are located in Zambia Africa. So we needed software to control and approve various document types and to process claims. TLM was able to use a combination of the Industry system setting, along with the custom field system to make a the customer feedback module handle claims that were linked to the Purchase Order module for approval of the dollar amounts along with several other features. TLM can also support our local installation with remote access and no issue has every been left unresolved or has there been any surprise costs after more than a year using TLM for managing our key business processes.

Cons

  • This is more of a con in terms of the added cost and effort in general of implementing a fully ISO compliant quality system, which as a small company of only about 6 people, we just were not ready for yet. While we can see the benefits and have plans to implement our system at a later date, for now we have to put this on hold. Luckily TLM is able to suspend our system until we are truly ready, which is another pro for them for sure.
  • Since some of our user PC does not use the same MS versions, so we have some difficulty adapting that could results on some error on the software . Nevertheless, it was resolved swiftly. It does contains quite a lot of modules , but not necessarily applicable for ISO17025, however, you have options to hide those.
  • Several years ago when we purchased the software for a local installation, their new web app wasn't available. Back then I would have said the only con is that the main application is so capable, new users can feel overwhelmed as it is so easy to drill down into related information that TLM can present a lot of information all at once. For me that's a great thing but trying to get others into the system who don't live and breathe quality, they can easily get intimidated. Their new web app solves this issue brilliantly, and new users have zero complaints and can log in and be productive with practically zero training needed!
  • The main TLM app still uses a Windows type of interface, and while some might think that's a con, we use the more flexible pop-up windows that the main application provides to be much more productive as we move around the software, so we understand why this administrative interface was kept as is. All of our picky users happily use the web app for their tasks, so basically the right tool for the job keeps everyone happy.
  • Our management wasn't comfortable with a hosted system so we are using TLM on our own server. We were also using that server for other software as well as acting as a workstation for a couple users. Somehow this created some issues with the TLM database, but the TLM support staff stuck with the issue until we finally uninstalled unnecessary software and everything is working great now.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MasterControl
Founded: 1994
United States
www.mastercontrol.com

Company Information

Lean & Mean Business Systems
Founded: 2001
United States
www.tlm-software.com

Alternatives

Alternatives

BPAQuality365

BPAQuality365

BPA Solutions
Propel

Propel

Propel Software
QT9 QMS

QT9 QMS

QT9 Software
Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences
CAQ.Net

CAQ.Net

CAQ AG Factory Systems
Dot Compliance QMS

Dot Compliance QMS

QMS for Life Sciences
Intelex

Intelex

Intelex Technologies

Categories

Categories

CAPA Features

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

Document Control Features

Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control

Quality Management Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Risk Management Features

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
Internal Controls Management
IT Risk Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Compliance Features

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
Incident Management
ISO Compliance
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Document Version Control Features

Access Controls/Permissions
Approval Process Control
Archiving & Retention
Audit Trail
Commenting / Notes
Document Check-in / Check-out
For Engineering Documents
Revision History
Version Comparison
Version Rollback

SPC Features

Corrective Actions (CAPA)
Data Entry
Data Linking
Data Management
Excel Loader
Job Management
OPC Data Collection
Performance Metrics
Point-of-Production Analysis
Real Time Data Collection
Regulatory Compliance

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Document Control Features

Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control

Quality Management Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Risk Management Features

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
Internal Controls Management
IT Risk Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

Audit Features

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Calibration Management Features

Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting

Manufacturing Features

Accounting Integration
ERP
Maintenance Management
MES
MRP
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Integrations

Epicor Advanced MES
Epicor Kinetic
Inspired eLearning HR & Compliance
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
QuickBooks Enterprise
Res_Q
SAP Business ByDesign
Showpad Coach
VIPRE Security Awareness
Zoho CRM Plus

Integrations

Epicor Advanced MES
Epicor Kinetic
Inspired eLearning HR & Compliance
Microsoft Dynamics 365
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
QuickBooks Enterprise
Res_Q
SAP Business ByDesign
Showpad Coach
VIPRE Security Awareness
Zoho CRM Plus
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