OpenText MailStore Server Archive vs. Smarsh Comparison


OpenText MailStore Server Archive OpenText	Smarsh	+	+
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About MailStore Server is one of the world’s leading solutions for email archiving. Easy to install, reliable and low-maintenance. Businesses can benefit from all advantages of modern, secure email archiving with MailStore Server. The software creates 1:1 copies of all emails in a central email archive to ensure the security and availability of large amounts of data over a period of years. Users can still access their email using Microsoft Outlook, MailStore Web Access, or mobile devices such as tablets or smartphones, and search through them at breathtaking speed. Advantages for your company. Assistance with regulatory compliance. Help with fulfilling GDPR obligation. Fast full-text searching for emails and attachments. Protection against data loss. Reduce the workload of email servers. Save up to 70% storage space. Simplify backup and restore. Independence of cumbersome PST file. Eliminate mailbox quotas.	About Smarsh is an AI-powered communications intelligence platform built for regulated industries. It captures, stores, and monitors communications across voice, email, mobile, chat, video, and emerging digital channels at scale. Designed to meet strict regulatory requirements, Smarsh helps organizations comply with SEC, FINRA, MiFID II, FCA, and global recordkeeping standards. Advanced AI analytics surface risks, uncover insights, and identify patterns hidden within massive volumes of communications data. The platform enables proactive risk mitigation by detecting issues such as insider trading, misconduct, and data misuse early. Its cloud-native architecture delivers hyperscalability, performance, and enterprise-grade security. Smarsh turns communications data into actionable intelligence that strengthens compliance and decision-making.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small and medium-sized businesses searching for a solution to manage their email archiving operations	Audience Smarsh is designed for regulated organizations—including financial services firms, large enterprises, and public sector agencies—that require secure, AI-powered communications compliance and intelligence at scale
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $259 for 5 users One-off payment, pricing on a per user/year basis Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The scheduling and easy restoration of backup make it best in the email archiving tool. The data restoration is very easy and allows me to download on local storage. Very easy to perform a backup. Cons Overall it's an amazing e-mail archiving platform.
Training Documentation Supported Webinars Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information OpenText Founded: 1991 Canada www.mailstore.com	Company Information Smarsh Founded: 2002 United States www.smarsh.com
Alternatives Intradyn	Alternatives CivicPlus Social Media Archiving CivicPlus
N-able Mail Assure N-able	Intradyn
MailArchiva Stimulus Software	FCI Cyber
OpenText MailStore Home Archive OpenText	Archive360
OpenText MailStore Service Provider Edition OpenText View All	MessageSolution View All
Categories Archiving Supported Backup Supported Compliance Supported Email Archiving Supported Email Backup Supported	Categories Archiving Supported Call Recording Supported Cyber Risk Management Supported eDiscovery Supported Email Archiving Supported File Archiving Supported RegTech Supported Vendor Risk Management Supported
Archiving Features Access Control Supported Data Deduplication Supported Document Management Not Supported eDiscovery Supported Email Archiving Supported Multimedia Archiving Not Supported Retention Management Supported Storage Management Supported Version Control Not Supported Web Archiving Not Supported Email Archiving Features Access Control Supported Backup Management Supported Compliance Management Supported Data Deduplication Supported Data Export Supported eDiscovery Supported Encryption Supported Retention Management Supported Storage Management Supported Threat Protection Not Supported Show More Features Backup Features Backup Log Not Supported Backup Scheduling Supported Cloud Backup Not Supported Compression Supported Continuous Backup Supported Encryption Supported Incremental Backup Supported Local Server Options Supported Remote Server Options Not Supported Secure Data Storage Supported Web Access / Restoration Supported Compliance Features Archiving & Retention Supported Artificial Intelligence (AI) Not Supported Audit Management Supported Compliance Tracking Not Supported Controls Testing Not Supported Environmental Compliance Not Supported FDA Compliance Not Supported HIPAA Compliance Not Supported Incident Management Not Supported ISO Compliance Not Supported OSHA Compliance Not Supported Risk Management Not Supported Sarbanes-Oxley Compliance Not Supported Surveys & Feedback Not Supported Version Control Not Supported Workflow / Process Automation Not Supported	Email Archiving Features Access Control Supported Backup Management Not Supported Compliance Management Not Supported Data Deduplication Not Supported Data Export Supported eDiscovery Supported Encryption Supported Retention Management Supported Storage Management Not Supported Threat Protection Not Supported Show More Features eDiscovery Features Case Analytics Supported Compliance Management Supported Discussion Threads Supported Document Indexing Supported Document Tracking Supported Full Text Extraction Supported Keyword Search Supported Metadata Extraction Supported Topic Clustering Supported
Integrations Google Workspace Supported Microsoft Exchange Supported Constant Contact Not Supported Facebook Not Supported Hootsuite Not Supported Intulse Not Supported Kerio Connect Supported LinkedIn Not Supported MDaemon Email Server Supported Microsoft Outlook Not Supported Microsoft SharePoint Not Supported Microsoft Teams Not Supported Moxo Not Supported MyRepChat Not Supported Salesforce Agentforce Marketing Not Supported Sprinklr Social Not Supported Vimeo Not Supported WhatsApp Not Supported X (Twitter) Not Supported Zoom Not Supported Show More Integrations View All 6 Integrations	Integrations Google Workspace Supported Microsoft Exchange Supported Constant Contact Supported Facebook Supported Hootsuite Supported Intulse Supported Kerio Connect Not Supported LinkedIn Supported MDaemon Email Server Not Supported Microsoft Outlook Supported Microsoft SharePoint Supported Microsoft Teams Supported Moxo Supported MyRepChat Supported Salesforce Agentforce Marketing Supported Sprinklr Social Supported Vimeo Supported WhatsApp Supported X (Twitter) Supported Zoom Supported Show More Integrations View All 26 Integrations
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