Thread

Thread

Thread Magic
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+

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About

MSP Dark Intel is a specialized dark web monitoring platform built by MSPs for MSPs, designed to help managed service providers protect their clients and generate recurring revenue. It monitors over 500 billion breached assets in real time, providing immediate alerts for compromised credentials and detailed breach reports. The platform supports multi-client management through an intuitive dashboard and integrates seamlessly with popular tools like ConnectWise, Autotask, Microsoft 365, Slack, and Teams. MSP Dark Intel offers unlimited prospecting scans and reports, helping MSPs identify and convert new clients easily. With no long-term contracts and month-to-month billing, it provides flexibility and minimal overhead. Thousands of MSPs use this platform to boost client retention, grow predictable monthly revenue, and deliver critical cybersecurity services.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Managed service providers, cybersecurity companies, small and medium size business

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MSPDarkIntel
Founded: 2025
United Arab Emirates
mspdarkintel.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

ConnectWise SIEM

ConnectWise SIEM

ConnectWise

Alternatives

DarkIQ

DarkIQ

Searchlight Cyber
Dark Web ID

Dark Web ID

IDAgent, a Kaseya company

Categories

Categories

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Claim MSPDarkIntel and update features and information
Claim MSPDarkIntel and update features and information
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Claim Thread and update features and information