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About

Every second matters at the Concierge Desk. Guests need information quickly and too many steps can slow down guest services. The Concierge Suite offers intuitive Concierge task log with an advanced workflow to help you keep up with your guests. Concierge are extreme multi-taskers. Being able to sort your task log customized to your preferences helps you be more productive. We help you get your tasks done in fewer clicks. Create custom directions and printables, save your popular routes. Find local businesses, view maps and get directions. Share these with your guest on the spot to get them where they need to go. Send text messages in a trackable texting feature inside the system. Communicate with your guests and see historical message history to stay in the loop. Save paper with a print-on-demand document library with e-send for custom itineraries and confirmations. Keep your team on brand and up-to-date with fresh custom confirmation layouts and itineraries.

About

See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times. See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR. Soar above the traditional 10% to over 60% engagement of your in-stay guests. Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days. Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting. Create revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions. VenueLytics is a comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable. Generate feedback from guests and instantly respond to both in-stay and online guest reviews.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Hospitality Solution for hotels

Audience

Companies searching for a solution to dramatically improve their guest engagement

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$79.00/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

MS Shift
Founded: 2005
United States
ms-concierge.com

Company Information

VenueLytics
Founded: 2015
United States
www.venuelytics.ai/

Alternatives

Cloud Claims

Cloud Claims

APP Tech

Alternatives

Ur Venue

Ur Venue

Venue Management Systems
Mya

Mya

Concierge Inc.

Categories

Concierge Supported

Categories

Concierge Supported
Guest Messaging Supported
Venue Management Supported

Venue Management Features

Attendee Management Supported
Billing & Invoicing Not Supported
Contract Management Not Supported
Customer Management Supported
Event Management Supported
Food & Beverage Management Supported
Multi-Facility Not Supported
Reservations Management Supported
Resource Booking Not Supported
Sales Management Not Supported
Staff Management Not Supported

Integrations

ASI PMS Not Supported
Facebook Messenger Supported
Google Maps Supported
Junos Traffic Vision Not Supported
Microsoft Outlook Supported
OpenTable Supported
Opera Supported
Skype Supported
Ticketmaster Supported
Yelp Supported

Integrations

ASI PMS Supported
Facebook Messenger Not Supported
Google Maps Not Supported
Junos Traffic Vision Supported
Microsoft Outlook Not Supported
OpenTable Not Supported
Opera Not Supported
Skype Not Supported
Ticketmaster Not Supported
Yelp Not Supported
Claim MS Shift and update features and information
Claim MS Shift and update features and information
Claim VenueLytics and update features and information
Claim VenueLytics and update features and information