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About

MRI’s comprehensive and flexible technology platform coupled with an open and connected ecosystem meets the unique needs of real estate businesses—from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. A pioneer of the real estate software industry, MRI develops lasting client relationships based on nearly five decades of expertise and insight. Through leading solutions and a rich partner ecosystem, MRI liberates real estate companies to elevate their business and gain a competitive edge. ecosystems are MRI Software’s fourth acquisition in the multifamily space in the last 12 months, following CallMaX, ResidentCheck, and Tenmast Software and HAB, Inc. This latest acquisition continues to reinforce MRI’s commitment to the multifamily industry. ecosystems is the premier developer of cloud-based software specifically tailored for the multi-family condo industry.

About

TapHero is a maintenance request and ticketing platform designed for homeowners associations (HOAs), condo associations, and property managers who want a simpler way to manage community maintenance issues. Residents submit requests by sending an email, and TapHero automatically converts those messages into organized service tickets. The system uses AI-assisted triage to categorize requests, track conversations, and Property managers can assign tickets, monitor response times, and track resolution status from a centralized dashboard. Because TapHero works through email rather than requiring residents to log into a portal or download an app, it dramatically reduces adoption barriers while improving transparency and accountability for community maintenance operations.maintain a clear record of communication between residents, management teams, and vendors.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Property managers and anyone seeking a solution to identify, purchase, and own rental homes and generate income

Audience

HOAs, Condo Associations, Property Managers, Community Managers, Master Planned Communities

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

MRI Software
Founded: 1971
United States
www.mrisoftware.com

Company Information

TapHero
United States
taphero.com

Alternatives

PropertyBoulevard

PropertyBoulevard

Property Boulevard

Alternatives

OwnerGo

OwnerGo

Shipplicity
Re-Leased

Re-Leased

Re-Leased Software Company
PAMS

PAMS

Intelligent Programming Workflow

Categories

Categories

HOA Supported

Commercial Real Estate Features

Brand Management Supported
Cash Flow Analysis Supported
Critical Date Alerts Supported
CRM Not Supported
Deal Management Supported
For Appraisers Supported
For Brokers Supported
For Investors Supported
For Property Managers Supported
Portfolio Management Supported
Strategic Planning Supported

Lease Management Features

Billing & Invoicing Supported
Commercial Leases Supported
Contact Management Supported
Landlord Database Supported
Lease Classification Supported
Portfolio Management Supported
Property Management Supported
Residential Leases Supported
Retail Leases Supported
Sublease Management Supported
Tenant Database Supported

Real Estate Property Management Features

Billing & Invoicing Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Supported
Expense Management Supported
Insurance Management Supported
Landlord Database Supported
Late Fee Calculation Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

Integrations

Acxiom Real Identity Supported
Asset4000 Supported
CheckpointID Supported
Genea Submeter Billing Supported
LeadPro Supported
Longview Transfer Pricing Supported
MRI Affordable Housing Supported
MRI Angus Supported
MRI Commercial Management Supported
MRI Lease Flow Supported
MRI OnLocation Supported
MRI Portfolio Management Supported
MRI ProCalc Supported
MRI Space Scheduling Supported
MRI Workplace Central Supported
Proactis Supported
RentTrack Supported
SuiteSpot Supported
Zego (Powered by PayLease) Supported
itamlink Supported

Integrations

Acxiom Real Identity Not Supported
Asset4000 Not Supported
CheckpointID Not Supported
Genea Submeter Billing Not Supported
LeadPro Not Supported
Longview Transfer Pricing Not Supported
MRI Affordable Housing Not Supported
MRI Angus Not Supported
MRI Commercial Management Not Supported
MRI Lease Flow Not Supported
MRI OnLocation Not Supported
MRI Portfolio Management Not Supported
MRI ProCalc Not Supported
MRI Space Scheduling Not Supported
MRI Workplace Central Not Supported
Proactis Not Supported
RentTrack Not Supported
SuiteSpot Not Supported
Zego (Powered by PayLease) Not Supported
itamlink Not Supported
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