Related Products
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About
Loopon – AI-Powered Guest Experience Intelligence for Hospitality
Loopon is a guest experience intelligence platform built specifically for hospitality businesses that want to turn feedback into measurable growth. We help hotels, resorts, restaurants, and hospitality groups understand what guests truly value — and act on it.
What Loopon Does
Loopon centralizes guest feedback from multiple sources — surveys, online reviews, and operational systems — and uses AI-driven text and sentiment analysis to transform unstructured data into clear, actionable insights.
Instead of manually reading thousands of reviews, hospitality teams get:
- Real-time sentiment analysis
- Automated theme detection
- Performance benchmarking across properties
- Guest journey insights
- Operational trend tracking
Loopon bridges the gap between guest feedback and operational decision-making.
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About
Single system built for today’s business, with CRM, plus PMS, plus invoicing. Personalize each and every stay before the guest arrives. Communicate the way your guests prefer, text, email or voice (Amazon Alexa). The first interaction your guest have with your hotel is the standard confirmation email and then a post stay survey, neither one providing an interactive channel for your guests to communicate with your hotel. Automated streamline communication starts from before your guests arrival to post checkout, without your staff lifting a finger. You can give them the option to make any pre-arrival requests, alert them when their room is ready, ask them how their stay is once they have checked into their room and thank them for staying after they have checked out. Encouraging guests to share positive feedback produces minimal results, as well as making it even harder to build a social media audience.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Hospitality businesses (Hotels, Resorts, Restaurant Groups & Multi-Property Operators)
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Audience
Hotels in need of a management system solution to automate the guests' entire experience journey from inquiry to payment
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€100 per hotel per month
Loopon offers flexible, tailored pricing based on property size, features, and use-case. Typical plans are priced on a per-room, per-month basis with scalable modules that range from guest feedback and reputation management to advanced analytics and integrations. Loopon works with independent hotels to large chains, providing transparent subscription plans and custom pricing quotes. Free trials and demos are available on request.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationLoopon
Founded: 2007
Sweden
www.loopon.com
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Company InformationZenya
Founded: 2014
United States
zenya.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Reputation Management Features
Campaign Management
Not Supported
Gamification
Not Supported
Response Management
Supported
Review Generation
Not Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Metrics
Not Supported
Social Media Monitoring
Not Supported
White Label
Not Supported
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Integrations
Agoda
Supported
Alexa Smart Properties
Not Supported
Amadeus Central Reservations System (CRS)
Supported
Amazon
Not Supported
Booking.com
Supported
Clock PMS+
Supported
Elina
Supported
Expedia
Supported
Facebook
Supported
Fork
Supported
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Integrations
Agoda
Not Supported
Alexa Smart Properties
Supported
Amadeus Central Reservations System (CRS)
Not Supported
Amazon
Supported
Booking.com
Not Supported
Clock PMS+
Not Supported
Elina
Not Supported
Expedia
Not Supported
Facebook
Not Supported
Fork
Not Supported
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