LiveRez

LiveRez

1.0 out of 5 stars
Rentals United

Rentals United

3.0 out of 5 stars
LiveRez Rentals United

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LiveRez:

About

LiveRez is the industry's most popular vacation rental software solution for professional managers. This cloud-based vacation rental software suite features a central reservation system, property management, customer relationship management (CRM), surveys and reviews, lead management, guest portals, trust accounting, and more. With LiveRez's enterprise-level features and tools, you can run your vacation rental business smoothly and cost-effectively.
Rentals United:

About

Rentals United is a reliable web-based channel management software for vacation rental properties. Equipped with online booking, real-time updates, rate management, and other powerful capabilities, Rentals United enables businesses to widen their reach with new vacation rental listing sites and get more bookings. The solution also provides a flexible price upload tool, that supports per-day example prices based on the number of guests and length of stay, length of stay discounts, per-channel price scaling, and last minute booking discounts. Key features include automatic booking import, price upload, marketing automation, dynamic discounts, date blocking, and more.
LiveRez:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Rentals United:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LiveRez:

Audience

Built for professional vacation rental management companies of all sizes, ranging from start-ups to large-scale businesses across the world.
Rentals United:

Audience

Rentals United is ideal for small and large property managers in the vacation rental industry. The platform is perfectly suitable for listing websites and property suppliers, works with a range of property management systems such as CiiRUS, Vreasy, 365villas, and Guesty.
LiveRez:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Rentals United:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
LiveRez:

API

Offers API Not Supported
Rentals United:

API

Offers API Not Supported
LiveRez:

Screenshots and Videos

Rentals United:

Screenshots and Videos

LiveRez:

Pricing

Prices are fully inclusive and include the following:
- Free and Unlimited Property Listings
- Free and Unlimited Owners
- Free and Unlimited Users
- Free and Unlimited Support and Training
- Frequent and Ongoing System Improvements
Free Version Not Supported
Free Trial Supported
Rentals United:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
LiveRez:

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
Rentals United:

Reviews/Ratings

Overall 3.0 / 5
ease 3.5 / 5
features 4.0 / 5
design 3.5 / 5
support 3.0 / 5
LiveRez:

Pros & Cons from Real Users

Pros

  • I do not have any pros about LiveRez other than I'm thankful to be moving on and no longer have to deal with the headaches of LiveRez.
  • A loyal customer for 10 years until they started deducting money from my account without my authorization of knowledge.

Cons

  • From the beginning the training, onboarding, and software system itself was nothing short of overwhelming. I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality!
  • During Covid, LiveRez stopped billing me without notifying me. After 6 months, LizeRez deducted several thousand dollars from my account without warning or written notice. Fast forward, LiveRez again deducted several hundred dollars from my account without warning or written approval. The rude accounting manager (Lyndsay) claimed that it was justified and hung up on me. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. After threatening to contact my attorney, the Operations Coordinator admitted that it was an error on their part. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. It is ILLEGAL to dip into any persons bank account without written approval and notification.
Rentals United:

Pros & Cons from Real Users

Pros

  • Software is not bad, although more than a few times it caused me problems (which I had to understand and excuse too many times).
  • Fantastic Customer support. Easy to use. Very good connections to the main channels which guarantees no errors.

Cons

  • The support to be really, really bad -If you've a problem: "it's your fault" -If you send them evidences: "they are not so important'
  • I can't set an extra guest rate as a rule to all my seasons. You can only set it by season (so if you do dynamic pricing you always need to add manually that rate).
LiveRez:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Rentals United:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
LiveRez:

Company Information

LiveRez
Founded: 2007
United States
www.liverez.com
Rentals United:

Company Information

Rentals United
Founded: 2014
Spain
rentalsunited.com
LiveRez:

Alternatives

Hostaway

Hostaway

4.8 out of 5 stars
Rentals United:

Alternatives

LiveRez:
Operto Teams

Operto Teams

Operto Guest Technologies
5.0 out of 5 stars
Rentals United:
stays.net

stays.net

Stays
4.8 out of 5 stars
LiveRez:
Rentals United:
LiveRez:
Rentals United:
Smoobu

Smoobu

Smoobu GmbH
4.4 out of 5 stars
LiveRez:
Rentals United:
LiveRez:

Categories

Vacation Rental Supported
Rentals United:

Categories

Channel Management Supported
Vacation Rental Supported
LiveRez:

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported
Rentals United:

Vacation Rental Features

Contact Management Not Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Not Supported
Housekeeping Management Not Supported
Lead Management Not Supported
Owner Statements Not Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Not Supported
Work Order Management Not Supported

Channel Management Features

Campaign Management Not Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Not Supported
Opportunity Management Not Supported
Order Management Not Supported
Partner Management Supported
Product Management Supported
Reseller Management Not Supported
LiveRez:

Integrations

Agoda Not Supported
Airbnb Not Supported
Beyond Supported
Birdeye Supported
Booking.com Not Supported
Breezeway Supported
Chekin Not Supported
DPGO Not Supported
Duve Not Supported
EZcare Supported
EliteParks Not Supported
Enso Connect Not Supported
Key Data Supported
KeyNest Not Supported
PriceLabs Not Supported
QuickBooks Online Supported
RueBaRue Supported
VRWorks Supported
VacationRentPayment Supported
Rentals United:

Integrations

Agoda Supported
Airbnb Supported
Beyond Not Supported
Birdeye Not Supported
Booking.com Supported
Breezeway Not Supported
Chekin Supported
DPGO Supported
Duve Supported
EZcare Not Supported
EliteParks Supported
Enso Connect Supported
Key Data Not Supported
KeyNest Supported
PriceLabs Supported
QuickBooks Online Not Supported
RueBaRue Not Supported
VRWorks Not Supported
VacationRentPayment Not Supported
LiveRez:
Claim LiveRez and update features and information
Claim LiveRez and update features and information
Rentals United:
Claim Rentals United and update features and information
Claim Rentals United and update features and information