LiveRez

LiveRez

1.0 out of 5 stars
Mya

Mya

Concierge Inc.
LiveRez Mya

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LiveRez:

About

LiveRez is the industry's most popular vacation rental software solution for professional managers. This cloud-based vacation rental software suite features a central reservation system, property management, customer relationship management (CRM), surveys and reviews, lead management, guest portals, trust accounting, and more. With LiveRez's enterprise-level features and tools, you can run your vacation rental business smoothly and cost-effectively.
Mya:

About

Mya is an AI concierge for vacation rental homes, designed for owners and property managers who want to support guests while retaining control of property decisions, payments and vendor relationships. It answers guest questions by voice or text around the clock and communicates in more than 20 languages. Owners teach Mya about each home through conversation, including the details guests need during their stay. When a guest reports a repair, Mya can create a work order and contact a vendor selected by the owner; requests that need an on-site response can be routed to a local concierge. Mya connects with supported booking and property-management platforms, allowing operators to keep their existing systems. It helps vacation-rental businesses handle routine guest questions, share property-specific guidance, coordinate maintenance and provide local recommendations.
LiveRez:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Mya:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
LiveRez:

Audience

Built for professional vacation rental management companies of all sizes, ranging from start-ups to large-scale businesses across the world.
Mya:

Audience

Vacation rental owners and property managers.
LiveRez:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Mya:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
LiveRez:

API

Offers API Not Supported
Mya:

API

Offers API Not Supported
LiveRez:

Screenshots and Videos

Mya:

Screenshots and Videos

No images available
LiveRez:

Pricing

Prices are fully inclusive and include the following:
- Free and Unlimited Property Listings
- Free and Unlimited Owners
- Free and Unlimited Users
- Free and Unlimited Support and Training
- Frequent and Ongoing System Improvements
Free Version Not Supported
Free Trial Supported
Mya:

Pricing

3%/booking subtotal
The rate is 3% of booking subtotal for the first 500 individually owned homes and 5% afterward. Onboarding costs $249 one time and is refunded if Mya is not ready to go live within 15 days. Portfolio pricing is custom. Optional video avatars cost $3 each, and custom branding costs $149/month.
Free Version Not Supported
Free Trial Not Supported
LiveRez:

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
Mya:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
LiveRez:

Pros & Cons from Real Users

Pros

  • I do not have any pros about LiveRez other than I'm thankful to be moving on and no longer have to deal with the headaches of LiveRez.
  • A loyal customer for 10 years until they started deducting money from my account without my authorization of knowledge.

Cons

  • From the beginning the training, onboarding, and software system itself was nothing short of overwhelming. I would like to start by explaining I am in my mid 30s and would consider myself fairly tech savvy. The software system is undoubtedly older than me, clunky, extremely difficult to navigate, and not user-friendly. The goal of a PMS should be to make your life easier not more challenging. In the 6+ months with LiveRez I never had a live website connection for more than a couple days at a time before it was down again. The channel manager duplicated listings in airbnb causing double bookings. The level if support I received was pathetic from my account manager, I had better luck with the 1-800 support line. The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through. Thank God I was able to run reservations through airbnb and vrbo I have since had to start over from scratch with a new company and a new website. LiveRez set my new business back 6+ and who knows how much financially...I am thankful to be moving on. I hope to save potential other clients the headache that is LiveRez, there are much better options on the market for much cheaper and way better quality!
  • During Covid, LiveRez stopped billing me without notifying me. After 6 months, LizeRez deducted several thousand dollars from my account without warning or written notice. Fast forward, LiveRez again deducted several hundred dollars from my account without warning or written approval. The rude accounting manager (Lyndsay) claimed that it was justified and hung up on me. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. After threatening to contact my attorney, the Operations Coordinator admitted that it was an error on their part. This 'surprise' debit from my account caused a series of checks to be returned. I am currently consulting with my attorney to report LiveRez for illegal billing practices. It is ILLEGAL to dip into any persons bank account without written approval and notification.
LiveRez:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Mya:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
LiveRez:

Company Information

LiveRez
Founded: 2007
United States
www.liverez.com
Mya:

Company Information

Concierge Inc.
United States
www.meetmya.ai
LiveRez:

Alternatives

Hostaway

Hostaway

4.8 out of 5 stars
Mya:

Alternatives

LiveRez:
Operto Teams

Operto Teams

Operto Guest Technologies
5.0 out of 5 stars
Mya:
msg2ai

msg2ai

Msg2.ai
LiveRez:
Mya:
LiveRez:
Mya:
LiveRez:
Mya:
LiveRez:

Categories

Vacation Rental Supported
Mya:

Categories

Concierge Supported
Guest Messaging Supported
Vacation Rental Supported
LiveRez:

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported
LiveRez:

Integrations

Airbnb Not Supported
Beds24 Not Supported
Beyond Supported
Birdeye Supported
Breezeway Supported
Cloudbeds Not Supported
EZcare Supported
Guesty Not Supported
Hostaway Not Supported
Key Data Supported
Lodgify Not Supported
Mews Not Supported
OwnerRez Not Supported
QuickBooks Online Supported
RueBaRue Supported
Smoobu Not Supported
VacationRentPayment Supported
Vrbo Not Supported
iGMS Not Supported
Mya:

Integrations

Airbnb Supported
Beds24 Supported
Beyond Not Supported
Birdeye Not Supported
Breezeway Not Supported
Cloudbeds Supported
EZcare Not Supported
Guesty Supported
Hostaway Supported
Key Data Not Supported
Lodgify Supported
Mews Supported
OwnerRez Supported
QuickBooks Online Not Supported
RueBaRue Not Supported
Smoobu Supported
VacationRentPayment Not Supported
Vrbo Supported
iGMS Supported
LiveRez:
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Claim LiveRez and update features and information
Mya:
Claim Mya and update features and information
Claim Mya and update features and information