Link-Live

Link-Live

NetAlly
+
+

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About

Create visual heat maps of key performance metrics in the Link-Live Cloud Service from site data collected with an AirCheck™ G2 or EtherScope® nXG. Simple to use, AirMapper is ideal for quick site surveys of new deployments, change validation, and performance verification. InSites simplifies the process of Wi-Fi network validation and troubleshooting by automatically comparing the AirMapper Site Survey data collected on-site to a set of pre-defined (user customizable) thresholds, providing a visual Pass or Fail indication on the heatmap. With InSites, there is no need to be an expert to analyze Wi-Fi heatmaps and identify wireless network problems anymore. The InSites intelligence in Link-Live now makes it easy for anyone to quickly identify Wi-Fi network problems. Enables seamless collaboration between site personnel and remote experts or with external clients; no licensing costs means you can collaborate with as many team members as needed.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Businesses looking for a collaboration, reporting, and analysis platform

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$55 - $75 /month/user
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

NetAlly
Founded: 2019
United States
www.netally.com/products/link-live/

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Alternatives

WiFi Explorer

WiFi Explorer

Intuitibits
Wifiner

Wifiner

Netspot
TamoGraph

TamoGraph

TamoSoft

Categories

WiFi Analyzers Supported

Categories

Remote Support Supported
WiFi Analyzers Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

PathSolutions TotalView Supported

Integrations

PathSolutions TotalView Not Supported
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information