Lightspeed Retail vs. RetailEdge Comparison


Lightspeed Retail Lightspeed	RetailEdge High Meadow Business Solutions	+	+
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About Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.		About RetailEdge is an easy to use and feature-rich point of sale (POS) and inventory management software solution for retail businesses. RetailEdge offers multi-location support, credit card processing, website integration, mobile POS, and gift card management capabilities within a suite. The solution supports secure and mobile payments like EMV and Apple Pay and integrates with multiple e-commerce platforms for efficient order processing and price updates. RetailEdge was developed in June of 1989 to provide a powerful, flexible, full-featured POS software and hardware solution at a reasonable price that is easy to install, use, and configure, but also affordable to maintain and run. We strongly believe that a good POS solution, in addition to providing great features for a low price, must be supported well. So we have developed a strong support system that provides a backbone of local resellers and quick access to US-based Tier 3 (highest) level support.
		Why RetailEdge is Better than Lightspeed Retail RetailEdge is a better fit for independent retailers that want to own their POS software rather than commit to required recurring software charges: its first-workstation license includes the software, 90 days of U.S.-based technical support, and training, while Lightspeed Retail is sold on monthly plans with separately billed registers and locations. RetailEdge also includes serial-number tracking, case-lot splitting, seasonal min/max and sales-history-based replenishment, purchase-order tracking, layaways, quotes, internal gift-card tracking, multilevel sales-tax handling, and direct data transfer to both QuickBooks Pro and QuickBooks Online without positioning these as higher-tier plan upgrades. Its real-time workstation and multi-location synchronization can keep stores operating during internet or network interruptions, making it particularly practical for established specialty retailers with complex inventory workflows. See more
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Retailers		Audience Caters to small and mid-sized retailers with multiple locations who require a reliable point of sale and inventory management software solution.
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $89.00/month Multiple plans available Free Version Not Supported Free Trial Supported		Pricing $495.00/one-time RetailEdge Version 8.2 Point of Sale Software - $495 Client Workstation - $225 Mobile Syncing Island Workstation - $450 Enhanced Support Plan (Extended Support Hours) - $45/month (optional) Monthly Updates Plan - $5 per workstation/month (optional) Multi-Location Synchronization Software - $950 RetailEdge API Server - Free with Cloud Services Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.6 / 5 support 4.7 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.7 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros". This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage. Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting. The ease of getting help when needed. The support options are readily available and the response time is above average. Cons Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant. Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023. Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again. Internet based. Cannot record any sales without internet. The reports section is not as customizable as I'd prefer.		Pros from Real Users Pros I have been using RetailEdge (RE) for 15 years to help manage my small business. RE is a fantastic database that allows for multi-faceted reports to assist with decision making to manage and grow my business. Need tech support? They are there for you! And yes a real human will be assisting you. You guys are great! RE is always updating their system to accommodate any needs you may want or need and at a reasonable price. So glad I chose your product over other competitors. Thank you :) The soft is easy to use, it is reliable, easy to use, the back office features really amazes me and the support bus on point. Extremely simple to set up and use, customer service very understanding and super fast to response, very well priced, loaded with amazing features, one time payment. Isaac guided me through my mistakes, and he advised me in a professional way until he fixed them. Thank you Isaac. The support and sales teams are responsive. They go above and beyond and the product is constantly evolving based on users' input. There are is not a huge investment and all your data can be exported to Excel. This was a huge influence as I was unsure when starting my business what type of system I would actually need. If I changed my mind I could transfer data. After 10 years I have not changed my mind. Very low monthly fees and great customer service. Easy to learn. Easy to customize to my unique store. Multiple locations all can seen from any location. Support team Is GREAT and fast to return call and questions. Many options available, easy to use, lots of reports to create different type of reports for different task. I love how customizable RE is, their customer support is top notch, and their pricing is unmatched. Plus, it's super easy to use, and has proven reliable for the 5 years I've had it, so far! With 0 experience in using POS software this program was super easy to install, setup, and use! Customer Service is excellent, they answer any questions you have!
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Lightspeed Founded: 2005 Canada www.lightspeedhq.com/pos/retail/		Company Information High Meadow Business Solutions Founded: 1989 United States retailedge.com
Alternatives Vibe Retail		Alternatives POS Nation
Square POS Block		ARBA Retail Systems
LS Retail		Perfect Point of Sale System SARU TECH
Loyverse POS Loyverse		NurseryOS InfoTouch
OVVI POS OVVI View All		Loyverse POS Loyverse View All
Categories Apparel Management Supported Bakery Supported Bar POS Supported Jewelry Store Management Supported Kiosk Supported Kitchen Display Systems Supported Menu Supported Point of Sale Supported Restaurant Inventory Management Supported Restaurant Management Supported Restaurant POS Supported Retail Management Supported Retail POS Systems Supported		Categories Apparel Management Supported Consignment Supported Convenience Store Supported Customer Loyalty Supported Garden Center Supported Inventory Control Supported Inventory Management Supported Payment Processing Supported Point of Sale Supported Retail Management Supported Retail POS Systems Supported Winery Supported
Apparel Management Features Billing & Invoicing Not Supported Catalog Management Supported Inventory Management Supported Materials Management Not Supported Order Management Supported Product Management Supported Production Management Not Supported Purchasing Supported Returns Management Supported Shipping Management Supported Supplier Management Supported Supply Chain Management Not Supported Time and Action (TNA) Calendar Not Supported Warehouse Management Not Supported Point of Sale Features Barcode Scanning Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Supported Retail POS Supported Returns Management Supported Retail Management Features Commission Management Supported CRM Supported eCommerce Supported Email Marketing Supported Employee Management Supported Loyalty Program Supported Mail Order Supported Merchandise Management Supported Multi-Location Supported Order Management Supported Purchase Order Management Supported Reporting/Analytics Supported Returns Management Supported Retail POS Systems Features Barcode Scanning Supported Commission Management Supported Discount Management Supported eCommerce Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Support Supported Pricing Management Supported Returns Tracking Supported Sales Tracking Supported Touch Screen Supported Show More Features Bakery Features Accounting Management Supported Customer Management Supported Inventory Management Supported Labor Cost Calculator Not Supported Nutrition & Ingredient Labels Not Supported Nutrition Analysis Not Supported Production Management Not Supported Recipe / Formula Costing Not Supported Recipe / Formula Management Not Supported Sales History Supported Sales Management Supported Bar POS Features Cash Drawer Management Supported Employee Management Not Supported Gift Card Management Supported Inventory Control Not Supported Loyalty Program Supported Separate Checks Supported Split Checks Not Supported Tips Management Supported Jewelry Store Management Features Appraisal Management Not Supported Commission Management Supported Consignments Not Supported Customer Purchase History Supported Jewelry Design Not Supported Marketing Management Supported Multi-Store Management Supported Pricing Management Supported Repair Tracking Supported Supplier Management Supported Wholesaler Management Not Supported Kiosk Features Activity Reservations Not Supported Digital Signature Not Supported License Management Not Supported Onsite Printing Supported Remote Access Supported Secure Browsing Supported Ticket / Order Fulfillment Supported Touch Screen Supported Usage Reporting Supported Virtual Keyboard Supported Wireless Internet Access Supported Restaurant Management Features Billing & Invoicing Not Supported Built-in Accounting Not Supported Employee Management Not Supported Food Costing Not Supported Inventory Management Supported Kitchen Management Supported Menu Management Supported Payroll Management Not Supported Point of Sale (POS) Supported Reporting/Analytics Supported Reservations Management Not Supported Sales Tracking Supported Table Management Supported Wait List Management Not Supported Waitstaff Management Not Supported Restaurant POS Features Delivery Management Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Supported Mobile Access Supported Online Ordering Not Supported Order Management Supported Reporting/Analytics Supported Separate Checks Supported Split Checks Supported Table Management Supported Tips Management Supported		Apparel Management Features Billing & Invoicing Supported Catalog Management Not Supported Inventory Management Supported Materials Management Not Supported Order Management Supported Product Management Supported Production Management Not Supported Purchasing Supported Returns Management Supported Shipping Management Not Supported Supplier Management Not Supported Supply Chain Management Not Supported Time and Action (TNA) Calendar Not Supported Warehouse Management Supported Point of Sale Features Barcode Scanning Supported Commission Management Supported Cryptocurrency Support Not Supported Customer Account Profiles Supported Discount Management Supported eCommerce Integration Supported Electronic Signature Supported Gift Card Management Supported Loyalty Program Supported Multi-Location Supported Restaurant POS Not Supported Retail POS Supported Returns Management Supported Retail Management Features Commission Management Supported CRM Not Supported eCommerce Supported Email Marketing Not Supported Employee Management Not Supported Loyalty Program Supported Mail Order Not Supported Merchandise Management Supported Multi-Location Supported Order Management Supported Purchase Order Management Supported Reporting/Analytics Supported Returns Management Supported Retail POS Systems Features Barcode Scanning Supported Commission Management Supported Discount Management Supported eCommerce Supported Gift Card Management Supported Inventory Management Supported Loyalty Program Support Supported Pricing Management Supported Returns Tracking Supported Sales Tracking Supported Touch Screen Supported Show More Features Consignment Features Consignor Management Supported Customer Database Supported Employee Management Supported Inventory Management Supported Loyalty Program Supported Point of Sale (POS) Supported Pricing Optimization Supported Convenience Store Features Deli / Restaurant Management Not Supported Employee Management Not Supported Fuel Management Not Supported Fuel POS Not Supported Grocery POS Supported Inventory Management Supported Lottery Management Supported Loyalty Program Supported Multi-Store Supported Price Book Supported Retail Management Supported Single Store Supported Customer Loyalty Features Corporate Memberships Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Supported Gift Card System Supported Loyalty Card System Supported Member Portal Not Supported Membership Management Supported No-Card Loyalty System Supported Referral Tracking Supported Rewards Management Supported Garden Center Features Billing & Invoicing Supported Customer Management Supported Inventory Management Supported Purchase Order Management Supported Returns Management Supported Inventory Control Features Allocation Supported Barcoding Supported Cost Tracking Supported Forecasting Not Supported Item Management Supported Order Management Supported Procurement Management Not Supported Reorder Management Supported Serial Number Tracking Supported SKU / UPC Codes Supported Supplier Management Supported Inventory Management Features Alerts/Notifications Supported Barcoding / RFID Supported Forecasting Not Supported Inventory Optimization Supported Kitting Supported Manufacturing Inventory Management Not Supported Mobile Access Supported Multi-Channel Management Supported Product Identification Supported Reorder Management Supported Reporting/Analytics Supported Retail Inventory Management Supported Supplier Management Not Supported Warehouse Management Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Supported Gift Card Management Supported Mobile Payments Supported Online Payments Not Supported POS Transactions Supported Receipt Printing Supported Recurring Billing Supported Signature Capture Supported Winery Features Barrel Management Not Supported Billing & Invoicing Supported Cellar Management Not Supported Inventory Management Supported Order Management Supported Point of Sale (POS) Supported Production Tracking Not Supported Vineyard Management Not Supported Wine Club Management Supported
Integrations QuickBooks Online Supported 42 Supported AIO Store Locator Supported BlueCheck Supported Book It Now Supported Cyclr Supported Gepard PIM Supported Hubtiger Supported Insider One Supported Lexer Supported Magento Supported Menufy Supported Nominow Supported OpenPlay Supported QuickBooks Desktop Pro Not Supported RoomRaccoon Supported SensePass Supported Whistle Messaging Supported Worldpay Not Supported bike.rent Manager Supported Show More Integrations View All 186 Integrations		Integrations QuickBooks Online Supported 42 Not Supported AIO Store Locator Not Supported BlueCheck Not Supported Book It Now Not Supported Cyclr Not Supported Gepard PIM Not Supported Hubtiger Not Supported Insider One Not Supported Lexer Not Supported Magento Not Supported Menufy Not Supported Nominow Not Supported OpenPlay Not Supported QuickBooks Desktop Pro Supported RoomRaccoon Not Supported SensePass Not Supported Whistle Messaging Not Supported Worldpay Supported bike.rent Manager Not Supported Show More Integrations View All 8 Integrations
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