Lightspeed Retail

Lightspeed Retail

Lightspeed
Merchant RMS

Merchant RMS

Merchant Applications
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About

Manage inventory, suppliers, teams and stores from one retail platform. From easy-to-use POS and ecommerce tools to advanced reporting, Lightspeed has what you need to help you scale and succeed. Streamline your operations and accelerate growth with personalized workflows, payment capabilities and intuitive features that make life easier for your team. Enjoy dedicated and fast 24/7 support from retail specialists who know your business. Unite all your stores and channels to provide seamless experiences that delight customers at every touchpoint. Get real time insights into your sales, product and team performance with customizable reports available anywhere, anytime. Manage all locations from a unified POS and payments platform that evolves with your business. Get industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

About

Merchant Applications Inc. offers a broad range of products to help you manage operations, increase sales and reduce costs throughout your enterprise. Merchant RMS (Retail Management System) is a complete store management system including POS (point of sale), purchasing, inventory control, CRM (customer relationship management) and integrated communications for multi-store environments. Based on Microsoft Windows technologies (.net and SQL Server ), we also offer software customization to fulfill your most demanding requirements. From the point of sale at remote stores, through integrated communications to the home office, we offer a broad range of functionality to help you manage your operations efficiently and profitably. Whether you require an end-to-end solution or integration to a manufacturing, distribution, or merchandising system, we have the expertise to implement a solution designed specifically for you.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Retailers

Audience

Retailers and businesses searching for a solution to manage their sales and every day operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89.00/month
Multiple plans available
Free Version Not Supported
Free Trial Supported

Pricing

$10000 one-time payment
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • App interface is aesthetically pleasing, reporting was descent. Backend was decently easy to navigate
  • The sale Screen and the Reporting is nice and thats about all I have to say about this system's "pros".
  • This system is relatively easy to use with some very nice features which is what made me choose them in the first place. It is an excellent system for helping with inventory management. The ecom side is also fairly easy to pick up and manage.
  • Flexibility and ease of use. Responsive customer service. Basic software provides more-than-adequate reporting.
  • The ease of getting help when needed. The support options are readily available and the response time is above average.

Cons

  • Customer support was the worst. The absolute worst account managers. Never could get answers when we needed them. Constant tax form mistakes that have costed us loads of money to fix with IRS & CPA. Slow & outdated. You can tell that it’s made by someone who has never actually worked in a restaurant.
  • Customer Service has no idea how their software works and every time I message in the chatbox, call in, or email in I will always get different answers and some people will say we don't do that and some people will say "yes we do that" and then close you service ticket the next day. Pricing went up for both the plan and our CC rates after only 8 months even though we were told they would not hike up rates. decent software but a TERRIBLE team. also your "account manager" is a glorified salesman who does not actually help you with anything, I wanted to change my plan options around and I was told to just do it on the website. Upon entering this review I noticed that ALL the positive reviews are from prior to 2023.
  • Be prepared to wait 45 mins to and hour on hold for customer service. Then get pawned off on your account manager. Its been 4 days since I emailed mine and nothing. Emailed again today and now she is out until Tuesday. Currently been waiting 55 mins and 12 seconds for customer service again.
  • Internet based. Cannot record any sales without internet.
  • The reports section is not as customizable as I'd prefer.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Lightspeed
Founded: 2005
Canada
www.lightspeedhq.com/pos/retail/

Company Information

Merchant Applications
Founded: 1986
Canada
www.merchantapplications.com/index.php/company

Alternatives

Alternatives

Ari

Ari

Web Masters Tech
ODEIS

ODEIS

ODEIS International
Loyverse POS

Loyverse POS

Loyverse
KORONA POS

KORONA POS

COMBASE
OVVI POS

OVVI POS

OVVI

Categories

Apparel Management Supported
Bakery Supported
Bar POS Supported
Kiosk Supported
Menu Supported
Point of Sale Supported
Restaurant POS Supported
Retail Management Supported
Retail POS Systems Supported

Categories

Jewelry Store Management Features

Appraisal Management Not Supported
Commission Management Supported
Consignments Not Supported
Customer Purchase History Supported
Jewelry Design Not Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Not Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Apparel Management Features

Billing & Invoicing Not Supported
Catalog Management Supported
Inventory Management Supported
Materials Management Not Supported
Order Management Supported
Product Management Supported
Production Management Not Supported
Purchasing Supported
Returns Management Supported
Shipping Management Supported
Supplier Management Supported
Supply Chain Management Not Supported
Time and Action (TNA) Calendar Not Supported
Warehouse Management Not Supported

Bakery Features

Accounting Management Supported
Customer Management Supported
Inventory Management Supported
Labor Cost Calculator Not Supported
Nutrition & Ingredient Labels Not Supported
Nutrition Analysis Not Supported
Production Management Not Supported
Recipe / Formula Costing Not Supported
Recipe / Formula Management Not Supported
Sales History Supported
Sales Management Supported

Bar POS Features

Cash Drawer Management Supported
Employee Management Not Supported
Gift Card Management Supported
Inventory Control Not Supported
Loyalty Program Supported
Separate Checks Supported
Split Checks Not Supported
Tips Management Supported

Kiosk Features

Activity Reservations Not Supported
Digital Signature Not Supported
License Management Not Supported
Onsite Printing Supported
Remote Access Supported
Secure Browsing Supported
Ticket / Order Fulfillment Supported
Touch Screen Supported
Usage Reporting Supported
Virtual Keyboard Supported
Wireless Internet Access Supported

Restaurant Management Features

Billing & Invoicing Not Supported
Built-in Accounting Not Supported
Employee Management Not Supported
Food Costing Not Supported
Inventory Management Supported
Kitchen Management Supported
Menu Management Supported
Payroll Management Not Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Not Supported
Sales Tracking Supported
Table Management Supported
Wait List Management Not Supported
Waitstaff Management Not Supported

Restaurant POS Features

Delivery Management Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Supported
Mobile Access Supported
Online Ordering Not Supported
Order Management Supported
Reporting/Analytics Supported
Separate Checks Supported
Split Checks Supported
Table Management Supported
Tips Management Supported

Retail POS Systems Features

Barcode Scanning Supported
Commission Management Supported
Discount Management Supported
eCommerce Supported
Gift Card Management Supported
Inventory Management Supported
Loyalty Program Support Supported
Pricing Management Supported
Returns Tracking Supported
Sales Tracking Supported
Touch Screen Supported

Jewelry Store Management Features

Appraisal Management Supported
Commission Management Supported
Consignments Supported
Customer Purchase History Supported
Jewelry Design Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Not Supported
Multi-Location Supported
Restaurant POS Not Supported
Retail POS Supported
Returns Management Supported

Retail Management Features

Commission Management Supported
CRM Supported
eCommerce Supported
Email Marketing Supported
Employee Management Supported
Loyalty Program Supported
Mail Order Supported
Merchandise Management Supported
Multi-Location Supported
Order Management Supported
Purchase Order Management Supported
Reporting/Analytics Supported
Returns Management Supported

Inventory Control Features

Allocation Supported
Barcoding Supported
Cost Tracking Supported
Forecasting Supported
Item Management Supported
Order Management Supported
Procurement Management Supported
Reorder Management Supported
Serial Number Tracking Supported
SKU / UPC Codes Supported
Supplier Management Supported

Integrations

APIWORX Supported
CheddrSuite Supported
Colorlab Supported
Descartes Finale Inventory Supported
Endear Supported
FastBound Supported
Insider One Supported
Klaviyo Supported
LINK To Any Supported
MarketMan Supported
Menuu Supported
Pipe17 Supported
ResEasy Supported
Resengo Supported
RoomRaccoon Supported
SnapFulfil WMS Supported
TechRyde Supported
Toucan Supported
uptain Supported

Integrations

APIWORX Not Supported
CheddrSuite Not Supported
Colorlab Not Supported
Descartes Finale Inventory Not Supported
Endear Not Supported
FastBound Not Supported
Insider One Not Supported
Klaviyo Not Supported
LINK To Any Not Supported
MarketMan Not Supported
Menuu Not Supported
Pipe17 Not Supported
ResEasy Not Supported
Resengo Not Supported
RoomRaccoon Not Supported
SnapFulfil WMS Not Supported
TechRyde Not Supported
Toucan Not Supported
uptain Not Supported
Claim Lightspeed Retail and update features and information
Claim Lightspeed Retail and update features and information
Claim Merchant RMS and update features and information
Claim Merchant RMS and update features and information