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About

Lean and process improvement software. Time every step of a process, classify waste, and show the improvement on a before-and-after cycle-time waterfall, including the headcount saving. 24 methods are included, from 5 Whys to DMAIC, together with 5S audit, 7 Muda and OEE tools. Runs on Android, Windows and the web with one STRASYS account; iPhone after App Store approval. Data is hosted in the EU. 30-day free trial.

About

Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks. The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions. Cut Agent Onboarding Time by 80% Diminish Ramp Time by 40% Lower Average Handling by 30%

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Operations managers, plant managers and continuous improvement teams

Audience

Contact centers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$7.99/month
Free Version Not Supported
Free Trial Supported

Pricing

$20
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

STRASYS
Founded: 2025
Turkey
www.strasysglobal.com/lean

Company Information

Process Shepherd
Founded: 2022
United States
www.processshepherd.com

Alternatives

Alternatives

MyStekz

MyStekz

Stekz
ClearCrowds

ClearCrowds

StarSeekAI Inc.

Categories

Categories

Integrations

Aircall Not Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Salesforce Not Supported
Zendesk Not Supported
Zoho CRM Not Supported

Integrations

Aircall Supported
Freshdesk Supported
Genesys Cloud CX Supported
Salesforce Supported
Zendesk Supported
Zoho CRM Supported
Claim Lean by STRASYS and update features and information
Claim Lean by STRASYS and update features and information
Claim Process Shepherd and update features and information
Claim Process Shepherd and update features and information