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About

Latchel handles your maintenance calls and requests and connects your residents to pros for house cleaning, furniture assembly, emergency services, and much more. Latchel is the only platform that combines revenue-generating resident amenities with maintenance software that empowers property managers to deliver unbeatable customer service. We protect your time by being your front-line communications team. Delight residents with a combination of lifestyle and financial services. Latchel averages a 4.8/5 stars rating for resident satisfaction. For the first time ever, property managers can increase their revenues with a one-of-a-kind resident amenity while leveling up their maintenance services in a single platform. Latchel Averages a 4.8/5 star rating for resident satisfaction. 5-star resident reviews are automatically pushed to your online profiles so your marketing gets a boost. Latchel’s communication team becomes your frontline customer service center to protect your time.

About

TSOLife is a premier US-based resident insight and experience platform, created to empower senior living operators with the data-driven clarity required for sophisticated decision-making. Rooted in over 60 years of collective industry expertise, the organization bridges the gap between resident lifestyle and operational excellence through proprietary, AI-driven technology. By synthesizing person-centered data, the platform enables communities to move beyond traditional care models toward a highly customized, preferred lifestyle experience for every resident. The software is engineered for seamless integration, utilizing a hardware-agnostic and open API framework that adapts to diverse community infrastructures while simplifying ownership transitions. By automating the capture of deep resident insights, TSOLife reduces the administrative burden on staff and provides robust, real-time analytics that measurably enhance quality of life.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Property managers requiring a solution to manage residents and handle maintenance calls and requests

Audience

Senior living operators

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 3.0 / 5
features 1.0 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The concept of outsourcing property maintenance requests is great. Sadly it was not well executed or achieved with their software.

Cons

  • I recently switched to RentRedi from TurboTenant because I was trying to outsource maintenance requests through Latchel (integrated into RentRedi) and it has been horrendous. I'm pretty convinced Latchel is just an auto-reponse generator with outsourced support. I've been using it for about three months and have yet to get a single maintenance request properly taken care of. Every single ticket I've submitted I chose the option to contact me instead of the tentants, but instead they send the tenant a text and an email then close the request because my tenants have no idea how to respond (their emails are super vague and my tenants think they are spam). I finally got them to open a ticket and push it through, only to get an email the next day saying they couldn't find a vendor and that I'm welcome to take care of it myself.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Latchel
United States
latchel.com

Company Information

TSOLife
Founded: 2014
United States
tsolife.com

Alternatives

Alternatives

Aline

Aline

Aline Senior Living

Categories

Categories

Assisted Living Features

Admissions Management
Billing & Invoicing
Building Maintenance
Care Planning
Event / Activities Planning
Incident Management
Marketing / Lead Management
Meal / Nutrition Management
Medical Records
Medication Tracking
New Resident Assessment
Resident Info Management
Scheduling
Staff Management
Work Order Management

Integrations

ALIS
August Health
ECP
FullCount
Gmail
Google Calendar
GroveMenus
MatrixCare
Microsoft 365
Okta
PCC Pediatric Solution
RIMS Records Management System
Rent Manager
RentRedi
WelcomeHome
Yardi EHR

Integrations

ALIS
August Health
ECP
FullCount
Gmail
Google Calendar
GroveMenus
MatrixCare
Microsoft 365
Okta
PCC Pediatric Solution
RIMS Records Management System
Rent Manager
RentRedi
WelcomeHome
Yardi EHR
Claim Latchel and update features and information
Claim Latchel and update features and information
Claim TSOLife and update features and information
Claim TSOLife and update features and information