+
+

Related Products

  • Jesta Vision Suite
    42 Ratings
    Visit Website
  • SAP S/4HANA Cloud Public Edition
    4,608 Ratings
    Visit Website
  • Logiwa IO
    44 Ratings
    Visit Website
  • Odoo
    1,729 Ratings
    Visit Website
  • D&B Risk Analytics
    81 Ratings
    Visit Website
  • Epicor Kinetic
    533 Ratings
    Visit Website
  • Certainty Software
    93 Ratings
  • LIVE Connect
    47 Ratings
    Visit Website
  • Altium Develop
    1,451 Ratings
    Visit Website
  • SKU Science
    16 Ratings
    Visit Website

About

With a 20 year history of innovation, we develop and deliver next-generation supply chain solutions that fundamentally advance global trade. Backed by real-world experience at virtually every level of supply chain management, our world-class team of logistic experts have engineered solutions that deliver a “proven-in-the-field” competitive advantage. Our single cloud-based platform offers true end-to-end supply chain control. Real-time visibility of inventory in motion. Flexibility to pivot as ever-changing challenges arise. Customization to configure and scale as needed. Inspired by a legacy of “industry-first” innovation, our engineering heritage fuels the technological innovations of today. Access the broadest set of cloud-based global supply chain features available to navigate a constantly changing global supply chain landscape. Every company is now held to a higher sustainability standard. By activists, investors, and customers.

About

Serving smarter.™ Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies searching for an autonomous supply chain solution

Audience

Restaurants

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$199 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$49 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Won’t help fix the problem. Thinking that there isn’t really a company there.
  • Analytics is OK, When everything is working, which is rare then it’s pretty cool. But that’s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they don’t follow up your case unless you contact them again and again.
  • Company promises you everything and doesn’t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They won’t call back and help at all. Scammers.
  • I have been using it for over a year now (because I don’t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Can’t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. I’ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding “specialist” and wouldn’t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

LOG-NET
Founded: 1991
United States
www.log-net.com

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

WMS123

WMS123

IntegrateIT
ASCTrac

ASCTrac

ASC Software

Categories

Categories

Order Management Supported

Order Management Features

Back Order Management Supported
Catalog Management Supported
Inventory Management Supported
Order Entry Supported
Order Fulfillment Supported
Order Tracking Supported
Recurring Orders Supported
Returns Management Supported
Shipping Management Supported
Special Order Management Supported

Logistics Features

3PL Supported
Barcoding / RFID Supported
Container Tracking Supported
CRM Supported
Cross Docking Supported
Fleet Management Not Supported
Inventory Management Supported
Order Management Supported
Purchasing Supported
Scheduling Supported
Shipping Management Supported
Transportation Management Supported

Supply Chain Management Features

Demand Planning Supported
Electronic Data Interchange Supported
Import / Export Management Supported
Inventory Management Supported
Order Fulfillment Supported
Order Management Supported
Sales & Operations Planning Supported
Shipping Management Supported
Supplier Management Supported
Transportation Management Supported
Warehouse Management Supported

Warehouse Management Features

3PL Management Supported
Barcoding / RFID Supported
Category Customization Supported
Channel Management Supported
Demand Planning Supported
Inventory Management Supported
Location Control Supported
Order Management Supported
Purchasing Supported
Quality Control Supported
Receiving / Putaway Management Supported
Returns Management Supported
Shipping Management Supported

Integrations

Allset Not Supported
Caviar Not Supported
Chocolatey Not Supported
ChowNow Not Supported
Clover Not Supported
Loyverse POS Not Supported
Lunchbox Not Supported
NetSuite OneWorld Supported
OneDine Not Supported
PAR POS Not Supported
POSitouch Not Supported
Posist Not Supported
Postmates Not Supported
SAP Business One Supported
Shift Not Supported
Shopify Not Supported
Square POS Not Supported
Suntek Reporting Not Supported
Tadata Not Supported
Uber Eats Not Supported

Integrations

Allset Supported
Caviar Supported
Chocolatey Supported
ChowNow Supported
Clover Supported
Loyverse POS Supported
Lunchbox Supported
NetSuite OneWorld Not Supported
OneDine Supported
PAR POS Supported
POSitouch Supported
Posist Supported
Postmates Supported
SAP Business One Not Supported
Shift Supported
Shopify Supported
Square POS Supported
Suntek Reporting Supported
Tadata Supported
Uber Eats Supported
Claim LOG-NET System and update features and information
Claim LOG-NET System and update features and information
Claim Otter and update features and information
Claim Otter and update features and information