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About

Konako is accommodation management software for small independent properties, including hostels, guesthouses, boutique hotels, campgrounds, glamping sites, bungalows, tiny houses, and apartments. It provides a calendar for managing units, reservations, guests, check-in and check-out, payment records, partial payments, and add-ons. Hostels can manage private rooms and individual dorm beds as separate units. Multiple properties can be managed from one account. Konako prevents overlapping reservations for the same unit within its calendar. Core is free with no credit card required.

About

Meet RoomRaccoon, the leading hotel management system for independent hotels. RoomRaccoon’s all-in-one hotel management platform empowers hoteliers with all the tools they need to maximize revenue, streamline operations, and delight guests at the click of a button. With RoomRaccoon, hotels can say goodbye to complex integrations and access a property management system, channel manager, booking engine and payment platform – all in one place! RoomRaccoon knows that each property is one-of-a-kind, and with its extensive application marketplace, hotels can easily integrate with their favorite tools to create a truly tailored hotel management system that works for them. Try it for free for 14 days.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Independent hostels, guesthouses, boutique hotels, campgrounds, glamping sites, bungalow and tiny-house operators, apartment managers, and other small accommodation businesses.

Audience

RoomRaccoon is made for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Supported

Pricing

$180
Price dependent on the number of rooms and RoomRaccoon subscription tier.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 3.0 / 5
ease 4.0 / 5
features 3.3 / 5
design 4.3 / 5
support 2.7 / 5

Pros & Cons from Real Users

Pros

  • PMS part is very functional and smart. A lot of small features which makes you love working with it. Teaching the PMS to anybody goes fast. It's a good pms for small hotels.
  • Easy drag and drop dashboard. Online check-in with Upsell and Yield management tools. Easy to manage and automated ADR growth.
  • Design is appealing but expensive. Their sales pitch is incredible and then you just faced with a PMS that doesn't work.

Cons

  • Managing group reservations is a challenge, as a single reservation can hold multiple rooms however only has 1 check-in and check-out date. Their solution is connecting multiple reservations; however, this approach is complicated and lacks effective organization. The channel manager lacks the capability to 'close' rooms. RaccoonPay charges high commissions and does not offer direct integration with payment providers. Especially for VCC. While customer support is generally amicable, it falls short when confronted with more complex issues. Moreover, we have experienced several connectivity issues, mainly caused by incorrect mapping—a responsibility not attributed to the hotelier side. There are a lot more details not worth mentioning. But a lot of details also make a mountain of frustration :)
  • Weekend support hours not available, not the worst, but emergencies do come up.
  • A product that can't do basics. They will not take ownership for the faults of the system. Rates updates, you are limited to rate changes per hour/daily, meaning you can never know when they will block you to do rate/restrictions/availability changes. Reports, there isn't one report that gives you correct data Support, they don't understand the product, and they will always make like you don't understand the PMS, never their fault. The support team always says they are working on fixing an issue and will never get back to you.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Konako
konako.net

Company Information

RoomRaccoon
Founded: 2017
Netherlands
roomraccoon.com

Alternatives

DeskyDoo PMS

DeskyDoo PMS

DeskyDoo

Alternatives

WebRezPro

WebRezPro

WebRezPro Property Management System

Categories

Hostel Management Supported
Hotel Management Supported
Vacation Rental Supported

Categories

Hostel Management Features

Cash Drawer Management Supported
Dorms Supported
Employee Management Not Supported
GDS / OTA Integration Supported
Housekeeping Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Price Optimization Supported
Private Rooms Supported
Reservations Management Supported

Vacation Rental Features

Contact Management Not Supported
Fee / Commission Management Not Supported
Guest Reviews / Ratings Not Supported
Housekeeping Management Supported
Lead Management Not Supported
Owner Statements Not Supported
Payment Processing Supported
Property Database Not Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Not Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Integrations

Beonprice Not Supported
Cendyn CRS Not Supported
ChargeAutomation Not Supported
DATEV Not Supported
Duve Not Supported
Epos Now Not Supported
Expedia Not Supported
GuestCentric Not Supported
Jamezz Not Supported
Lighthouse Not Supported
Revo XEF Not Supported
Salto Not Supported
SiteMinder Not Supported
SnelStart Not Supported
Toast POS Not Supported
Unit4 Financial Planning & Analysis Not Supported
Userguest Not Supported
Winston POS Not Supported
Xero Not Supported
happyhotel Not Supported

Integrations

Beonprice Supported
Cendyn CRS Supported
ChargeAutomation Supported
DATEV Supported
Duve Supported
Epos Now Supported
Expedia Supported
GuestCentric Supported
Jamezz Supported
Lighthouse Supported
Revo XEF Supported
Salto Supported
SiteMinder Supported
SnelStart Supported
Toast POS Supported
Unit4 Financial Planning & Analysis Supported
Userguest Supported
Winston POS Supported
Xero Supported
happyhotel Supported
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