Knowvation vs. Shelf Comparison


Knowvation PTFS	Shelf Shelf.io	+	+
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About Today’s businesses face many threats when their corporate content is disorganized. In the current enterprise environment, successful businesses rely on easily managed data and robust content management systems. Knowvation can help businesses handle the complexities of their information through its extensive data management capabilities and with experienced staff that will organize content in the best format possible. Knowvation is a web-based, Commercial-off-the-Shelf (COTS) CSP solution that has active installations worldwide supporting thousands of users. As a COTS product, the Knowvation implementation process is simple. The easy-to-use web-based interface means even novice users without any programming knowledge can operate the system like pros. Knowvation can be used to ingest, create, and manage a repository of information or it can find and index materials in place.	About Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Organizations looking to a platform to perform diverse content management	Audience Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $30/mo Plans starting at $30 a user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros AI has done a great job of automating data. The speed of obtaining information has increased significantly Cons Nothing critical was discovered, so far I’m completely satisfied
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information PTFS Founded: 1995 United States ptfs.com/products/knowvation-content-services-platform/	Company Information Shelf.io Founded: 2015 United States www.shelf.io
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Categories Enterprise Content Management (ECM) Supported	Categories AI Customer Service Supported AI Customer Support Agents Supported AI Knowledge Base Supported Contact Center Knowledge Base Supported Corporate Wiki Supported Customer Self-Service Supported Enterprise Content Management (ECM) Supported Enterprise Search Supported Knowledge Management Supported
	Enterprise Content Management (ECM) Features Archiving & Retention Supported Collaboration Tools Supported Content Lifecycle Management Supported Digital Asset Management Not Supported Document Management Supported Electronic Signature Not Supported Information Governance Supported Mobile Access Supported Search Supported Version Control Supported Workflow Management Supported Show More Features Enterprise Search Features AI / Machine Learning Supported eDiscovery Not Supported Faceted Search / Filtering Supported Full Text Search Supported Fuzzy Search Not Supported Indexing Not Supported Text Analytics Supported Knowledge Management Features Artificial Intelligence (AI) Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported
Integrations Amazon Connect Not Supported Dropbox Not Supported Five9 Not Supported Genesys Cloud CX Not Supported Google Chrome Not Supported Google Drive Not Supported Kustomer Not Supported Mozilla Firefox Not Supported NiCE CXone Mpower Not Supported Salesforce Agentforce Service Not Supported Slack Not Supported Zendesk Not Supported Show More Integrations	Integrations Amazon Connect Supported Dropbox Supported Five9 Supported Genesys Cloud CX Supported Google Chrome Supported Google Drive Supported Kustomer Supported Mozilla Firefox Supported NiCE CXone Mpower Supported Salesforce Agentforce Service Supported Slack Supported Zendesk Supported Show More Integrations View All 12 Integrations
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