KnowledgeBaseLiveChat Software
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Related Products
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About
Knoku is an AI chat widget for documentation sites, grounded in your own docs. It searches your documentation, finds the relevant sections, and generates answers with citations; if the answer is not covered, it does not guess, it records the question as a coverage gap so your team knows what to improve next. Every answer links to the exact heading and source line, giving visitors cited answers from your pages while showing your team the questions your docs could not fully answer. Knoku is built around a simple workflow: query analysis extracts intent and entities, context retrieval selects relevant documentation sections, response generation runs inference with context, and output delivery streams the response to the client. Setup is designed to stay lightweight: drop the widget into your docs site, push content from the CLI, and read what visitors ask in the dashboard.
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About
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Documentation and developer experience teams that need a cited AI docs assistant to answer visitor questions and reveal content gaps
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Audience
Companies of all sizes
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$19 per month
Free Version
Free Trial
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Pricing
$39 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKnoku
United States
knoku.com
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Company InformationLiveChat Software
Founded: 2002
United States
knowledgebase.ai
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
Docusaurus
HTML
LiveChat
Markdown
Mintlify
MkDocs
Nextra
Sphinx
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