Kayana WhatsApp Ordering

Kayana WhatsApp Ordering

Kayana for Business
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About

Kayana WhatsApp Ordering (AskKay) is a cloud-based ordering service for restaurants, cafés, takeaways and hospitality operators. It lets customers browse a menu, select items, place delivery, collection, takeaway or dine-in orders, and receive a checkout link in WhatsApp to pay, without installing another ordering app or creating a new account. An AI order taker handles customer messages, helps build the basket, answers menu questions and can suggest add-ons. Businesses can connect the service to Kayana EPOS so menus and prices sync and incoming orders reach the existing point-of-sale workflow. They can configure order types, QR-code entry points and business WhatsApp numbers, while customers receive order updates in chat. The service is designed for operators who want to manage direct orders and customer conversations through WhatsApp alongside their existing in-store service.

About

Smooth Commerce is an all-in-one digital ordering, customer marketing, and loyalty platform tailored for restaurants. It empowers restaurant operators to regain control over the customer experience, promoting profitable sales growth by reducing reliance on high-cost third-party marketplaces. The platform offers web ordering and custom-branded native mobile apps, enabling customers to place orders for pickup or delivery directly through the restaurant's digital channels. Integrated loyalty programs and marketing tools allow for personalized customer engagement, fostering repeat business and increased basket sizes. Smooth Commerce's operational tools, including seamless integrations with point-of-sale systems and delivery service providers, enhance efficiency and streamline workflows. The Merchant Portal provides real-time analytics and reporting, offering insights into customer behavior and sales performance to inform strategic decisions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Restaurants, takeaways, cafés and hospitality operators taking delivery, collection and table orders.

Audience

Restaurant chains interested in a tool to enhance their digital presence and streamline their online ordering operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Kayana for Business
Founded: 2021
United Kingdom
kayanaforbusiness.com/uk/products/whatsapp-ordering/

Company Information

Smooth Commerce
Founded: 2012
Canada
smooth.tech/

Alternatives

Alternatives

WowMenu

WowMenu

Hyve AI Labs FZCO
PAR

PAR

PAR Technology

Categories

Online Ordering Supported

Categories

Online Ordering Supported

Integrations

WhatsApp Supported

Integrations

WhatsApp Not Supported
Claim Kayana WhatsApp Ordering and update features and information
Claim Kayana WhatsApp Ordering and update features and information
Claim Smooth Commerce and update features and information
Claim Smooth Commerce and update features and information