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About
Ivanti Neurons for Digital Experience gives IT teams the real-time contextual intelligence and AI-driven automation they need to get ahead of endpoint issues before they impact employee productivity. Rather than waiting for users to submit tickets, DEX continuously aggregates performance and health data from devices and applications, combines it with employee sentiment surveys and workplace analytics, and applies machine learning to identify degradation patterns and trigger automated remediation, often resolving issues before the user even notices. A 360-degree view of every device, user, and application across your Everywhere Work environment enables proactive monitoring, faster root cause analysis, and measurable improvements to digital employee experience scores. Security vulnerabilities are surfaced alongside performance data, closing the gap between IT operations and security response.
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About
Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues.
Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data.
Analyze Issues and investigate the Data
Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging.
Use Record Workflows To Resolve 7X Faster
Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget
and Record manual control
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
IT, security and service-desk teams in search of a tool to proactively monitor, measure and improve their organization’s digital employee experience
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Audience
Customer support, customer operation, customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationIvanti
Founded: 2017
United States
www.ivanti.com/products/ivanti-neurons-for-digital-experience
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Company InformationRecord
Founded: 2022
Israel
torecord.it
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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