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About

Ivanti Neurons for Digital Experience gives IT teams the real-time contextual intelligence and AI-driven automation they need to get ahead of endpoint issues before they impact employee productivity. Rather than waiting for users to submit tickets, DEX continuously aggregates performance and health data from devices and applications, combines it with employee sentiment surveys and workplace analytics, and applies machine learning to identify degradation patterns and trigger automated remediation, often resolving issues before the user even notices. A 360-degree view of every device, user, and application across your Everywhere Work environment enables proactive monitoring, faster root cause analysis, and measurable improvements to digital employee experience scores. Security vulnerabilities are surfaced alongside performance data, closing the gap between IT operations and security response.

About

Request your users to record their issues without downloading anything and Collect Users’ Issues on the fly to Reduce the back-and-forth time in communicating user issues by obtaining all necessary information to recreate and resolve the issues. Like: Issue Reply, Console and network, Transcript, Audio, Events & Pages, User and device info, and Your custom data. Analyze Issues and investigate the Data Automatically analyze the data obtained from the user to gain a deeper understanding of the user issue. Using: User Emotion, User sentiment, Issue summary, Automatic tagging, Manual tagging. Use Record Workflows To Resolve 7X Faster Share the data with internal teams, such as product and R&D, toggle the widget directly on your product, and utilize our native integrations to save time. No download required, Shareable link, Front end Widget and Record manual control

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT, security and service-desk teams in search of a tool to proactively monitor, measure and improve their organization’s digital employee experience

Audience

Customer support, customer operation, customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$0
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ivanti
Founded: 2017
United States
www.ivanti.com/products/ivanti-neurons-for-digital-experience

Company Information

Record
Founded: 2022
Israel
torecord.it

Alternatives

TeamViewer DEX

TeamViewer DEX

TeamViewer

Alternatives

Remo

Remo

Pilixo

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Intercom
Ivanti
Zendesk
monday AI work platform

Integrations

Intercom
Ivanti
Zendesk
monday AI work platform
Claim Ivanti Neurons for Digital Experience and update features and information
Claim Ivanti Neurons for Digital Experience and update features and information
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Claim Record and update features and information