Checkmate

Checkmate

ItsaCheckmate
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About

From mom & pop restaurants to virtual kitchens & global chains, ItsaCheckmate is trusted by over 21K restaurants to integrate over a million online orders every day. ItsaCheckmate helps restaurant owners and operators simplify, automate, and scale their to-go, catering, and 3rd party delivery sales by enabling them to take control of all of their online ordering platforms and menus directly from their existing POS. Average customer benefits include a 15% reduction in labor costs, the ability to 86 delivery tablets, the elimination of manual order entry errors, and an increase in online orders by 39% within just 60 days. Key features include POS integration with over 150 platforms, multi-platform & location menu management, intelligent reporting & alerts, 3rd party accounting reconciliation, Restaurant Direct (Order with Google integration), and Table Direct (QR Ordering). Reach out today for a demo or to get started for free.

About

Serving smarter.โ„ข Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of foodโ€”all in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurant owners and operators

Audience

Restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$85 per month
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.0 / 5
design 1.5 / 5
support 1.0 / 5

Reviews/Ratings

Overall 1.6 / 5
ease 1.9 / 5
features 1.9 / 5
design 2.2 / 5
support 1.4 / 5

Pros & Cons from Real Users

Pros

  • - Synced Easily - Initial Mapping Was Easy - Courteous responses via email - Cheap pricing - Not Many Pros At All - Fast To Respond to Negative Feedback - Slow To Respond to Fixing Issues
  • It seems like it could work but it does not. I think if someone had a simple restaurant with no modifiers that it would be great, but restaurants do not really work that way.

Cons

  • - Took Away Functions like Instant Syncing - Kept Blaming Clover POS For Mapping Issues - Made Us Lose Over $10k In Sales In 1 Month - Said No Other Integration Companies Would Be Able To Map When In Reality, They Are Incompetent - Mapping Technology Department Gives You The RunAround And Doesn't Fix Issues
  • Constant issues, customer service team is not helpful and lacks knowledge.

Pros & Cons from Real Users

Pros

  • Nothing at all. They sell you a hope of good product, but they cannot deliver. Do not try out anything. They scam your money.
  • It was ok in 2022 and 2023, when there were problems they were able to solve it in a reasonable timeframe.
  • Nothing. They scammed us. Wonโ€™t help fix the problem. Thinking that there isnโ€™t really a company there.
  • Analytics is OK, When everything is working, which is rare then itโ€™s pretty cool. But thatโ€™s not very often at all
  • Not one single thing. This company is a scam, and they make promises they can not keep. Their POS integrations are faulty and they lack the tech capacity to compete with other aggregators.

Cons

  • Poor communication. no support. Email only. Do not give this company your credit card. They will keep on charging for bad service.
  • Terrible customer service now, there is almost certain you will never get the problem solved in one go and they donโ€™t follow up your case unless you contact them again and again.
  • Company promises you everything and doesnโ€™t actually get any of these things done. They were supposed to set us up on multiple platforms and have it all come to one iPad and none of this happened. We had to call all the providers ourselves and have lost thousands for fees and lack of progress that we have to all do ourselves now. They wonโ€™t call back and help at all. Scammers.
  • I have been using it for over a year now (because I donโ€™t have a choice with cloud kitchens). The software is riddled with problems that cause connection errors to 3rd party delivery platforms. Otter support is terrible. It takes them on average 20 minutes just to get the information about what store and brand is being inquired about, even after I have typed all of the information they need, they ask all the same questions over again. Canโ€™t they just re-read the information I just spent 15 minutes typing in the first place? Then they usually have to escalate the problem to someone else who does not respond and the whole process has to start over. I have had 187 tickets submitted only in one year, that is how many problems I have had that required Otter support to fix an issue. I cannot complete simple functions like re-connecting my credentials to a delivery brand without contacting support, Which is always a pain. When connecting to Uber they require a 2FA code and the spend about an hour repeatedly asking for the code over and over and over again. Iโ€™ve done this at least 20 times with all my brands. They never proactively reach out if there is a connection error, so if there is something wrong, the only way to know is if you catch it yourself and then reach out to them. There is a glitch in the Otter Order manager if I log in on a web browser I can see other restaurants live orders, and could potentially cancel them or mark them as ready. They are aware of the problem and have done nothing to correct it. Recently, Otter support connected one of my branda to the wrong location, so customers would order in Salt Lake, and they would print in Denver. It was 2 days to get it corrected because Otter support so that bad. I tried to connect with Toast POS a while back and it took 2 months of daily communication to get one of my 7 brands connected. They kept changing the onboarding โ€œspecialistโ€ and wouldnโ€™t tell me. The. I would be ghosted, and would have to start the process all over again. 4 times that happened. I finally pulled the plug and went with itsacheckmate and everything was connected ,by myself, within 3 days, no support needed, no 2FA codes needed from Uber. There was a single connection error and they reached out to me about it and then fixed it within a few minutes. With otter they always blame the 3PD provider and make you reach out to them yourself instead of handling it for you. Terrible service.
  • Items unlink from POS for no reason. Customers came in to pick up orders we had no record of Otter blames Square, Door Dash for everything. Expensive. Refusal to admit their mistakes. Lack of customer service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ItsaCheckmate
Founded: 2016
United States
www.itsacheckmate.com

Company Information

Otter
www.tryotter.com

Alternatives

Alternatives

ARP.top

ARP.top

Anatolkin LLC

Categories

Categories

Integrations

Allset
Aloha Cloud by NCR Voyix
Caviar
Clover
DoorDash
Heartland Restaurant
PAR POS
Posist
Shopify
CAKE POS
EatApp
HungerRush
Loyverse POS
Lunchbox
SpotOn
Square POS
Toast Kitchen Display System
WooCommerce
Zuppler

Integrations

Allset
Aloha Cloud by NCR Voyix
Caviar
Clover
DoorDash
Heartland Restaurant
PAR POS
Posist
Shopify
CAKE POS
EatApp
HungerRush
Loyverse POS
Lunchbox
SpotOn
Square POS
Toast Kitchen Display System
WooCommerce
Zuppler
Claim Checkmate and update features and information
Claim Checkmate and update features and information
Claim Otter and update features and information
Claim Otter and update features and information