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About

Innkeeper's Advantage is an all-in-one hospitality property management system built and priced for boutique inns, bed & breakfasts and vacation cabins. The unique combination of a custom-branded website and our integrated booking engine, Book It Now, gives guests an enhanced booking experience similar to larger hotels. The Website instantly displays availability, price, and rooms at a glance without redirecting the guest to a third-party domain. The solution also provides comprehensive channel management across third-party booking sites and enterprise-level features that include automated email and text messaging, self-check-in capability, yield and rate management, guest management, online coupons, rate plans, mobile booking, PCI-compliant credit card processing, and more.

About

Protel's Booking Engine enables hotels to customize the look and feel, tailor it to the exact needs, and create an unforgettable porte-cochère from which guests can be chauffeured through the booking process. From a technical standpoint, Protel's Booking Engine accesses the hotel’s PMS system in real-time to allow for instant online bookings and availability updates.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Innkeeper's Advantage supports the hospitality industry, specifically boutique inns, bed and breakfast, vacation cabins.

Audience

Hotels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$64.95/month
Pricing is based on the number of rooms. Website design and implementation fees apply
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Reliable, adaptable, affordable, fantastic customer service, integration with other booking sites, lock keycodes, housekeeping management, etc.
  • We started our boutique inn in 2015 and were in search of a reservation system that would be reliable and provide us with the options we needed to make our guests feel confident when booking with us. From the moment we contacted Innkeeper's Advantage we knew we had found a very special company. Their entire staff is very professional and incredibly knowledgeable. The reservation system is well thought out which makes it easy for our employees to learn how to make reservations and tackle any issue that may come up. Since becoming a customer, we have seen Innkeeper's Advantage add numerous upgrades that allow us to use the system to our best advantage. We have a unique inn and have requested a few custom tweaks to make things even easier on our side. Innkeeper's Advantage listened to our requests and came up with something to make it happen.
  • We have had a 6 year working relationship with Innkeeper's Advantage. There are only two of us, so having the reservation software in place has been a life saver. Our customers may book anytime day and night. When they do call in to book, the reservation process is quick and organized. There has never been a time when they have not been available to answer our questions, whether in person or by email. Very professional, which we appreciate daily!
  • Working with Innkeeper's Advantage from the start has been a pleasure. The personal attention they provide makes you feel like you're their only customer - not just 1 in thousands. They listen - they help - they advise - they're direct/real - and the product is reliable and robust. I love the flexibility of the application and by that I mean that starting out, opening a new B&B was overwhelming enough. A reservation system that was overly complex would not have worked. I like that we started with the basics so get going and that there's more functionality that can be added as the comfort and need set in. It's a system that is designed to work with you and how you work. You don't have to change your ways in order to use the system. The pricing of the system is reasonable and appropriate for a high quality system.
  • The price is very reasonable. They provide great customer service and training. When we needed assistance, there was a quick turnaround time for answering questions and addressing issues. The application is user-friendly and has many resources that facilitates navigation and support to the business. The integration with other booking platforms are easy and extremely helpful to manage the calendar, reservations and revenue.

Cons

  • Navigating and implementing some of the features (such as coupons, gift certificates, etc) can be tricky and confusing at times.
  • It is very rare when evaluating a company that you not be able to name something you could suggest that would make your experience better. However, Innkeeper's Advantage is the exception to the rule and we simply cannot come up with any reason not to wholeheartedly endorse them.
  • The only thing I cannot do is send out mass emails to my customers. But I use a separate program for that.
  • It's somewhat limited to which merchant processing systems it works with. The options available are fine and as we didn't have one coming into this, it wasn't a problem to select one of the ones they work with. It might not be the case if you are moving from one system to Innkeeper's Advantage.
  • We have nothing else to add. This is a great service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Impactiv
Founded: 2006
United States
www.innkeepersadvantage.com

Company Information

Planet
Founded: 1985
Ireland
www.weareplanet.com/hotel-booking-engine

Alternatives

Alternatives

SynXis

SynXis

Sabre

Categories

Categories

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Integrations

Airbnb
Book It Now
Booking.com
Breezeway
Canary Digital Tipping
Civitfun
Expedia
Hotel Asset Reporting
Hotelbird
Hotels.com
IronWiFi
KAYAK
Lightspeed Retail
NETx BMS Platform
Oaky
Priceline
Roommatik
Stardekk
Tripadvisor

Integrations

Airbnb
Book It Now
Booking.com
Breezeway
Canary Digital Tipping
Civitfun
Expedia
Hotel Asset Reporting
Hotelbird
Hotels.com
IronWiFi
KAYAK
Lightspeed Retail
NETx BMS Platform
Oaky
Priceline
Roommatik
Stardekk
Tripadvisor
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