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About

Our intelligent form builds automatically for each customer, dramatically reducing the anxiety and overload associated with large-budget forms. We use tailored lifestyle questions to ensure we get the data that matters, including debt and arrears repayments. Our unique AI assistant transcribes income and expenditure items from chat in real time, answers questions, and even fills in the form. It's the only AI solution that understands natural language. There's no need to learn how to talk to it, and it's available at any time of the day or night. We capture more detailed data than human agents, offer instant upload of documents, and can use external benchmarks to avoid errors and fraud. Every customer follows a consistent journey and the same tool can be used by human agents, reducing training overheads, supervision, and QA.

About

Tratta is a modern debt collection software platform that helps agencies, law firms, and original creditors recover more with less friction. Built for compliance, speed, and consumer satisfaction, Tratta offers a secure, cloud-based solution that integrates easily into existing systems. Features like a self-service portal, multilingual IVR, and omnichannel communication give consumers more control over payments—reducing costs and increasing engagement. With customizable campaigns, embedded payments, and real-time analytics, Tratta makes it easy to launch fast and improve results. Whether you're collecting on auto loans, healthcare, or student debt, Tratta provides a unified platform to streamline collections, drive revenue, and stay ahead of regulations. Certified by leading industry organizations, Tratta is trusted by high-volume creditors nationwide.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a powerful Debt Collection solution

Audience

Debt collection agencies, collection law firms, original creditors, debt buyers

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$500/month
Plans are based on transaction volume.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Innovative - the team strives to keep the platform up to date with technology Leadership is dedicated to updating and improving the platform constantly Great support from the team - very responsive to requests and willing to help with projects that may not exactly be within their scope Self-serve options reduce strain on live agents - very customizable settlement plans
  • Higher recovery rate and revenue — Card payments doubled and the company recovered over $650,000 in seven months. Faster time-to-value — Data migration and launch completed in months with only a few days of user training. Improved customer experience — Customers can self-serve via links in emails/texts, avoiding inconvenient calls or costly alternatives. Automation reduces manual work — Daily automated reports, Salesforce case creation, and omnichannel messaging cut labor and process steps. Stronger data and reporting — Centralized data, easy downloads, and day/month queries support leadership reporting and ROI demonstration. Better vendor support — Responsive client success and engineering support with same-day or 24-hour turnaround on issues. Reduced privacy risk — Eliminates verbal collection of payment card data, lowering PII exposure from phone calls.
  • Support is top notch Reliability Ease of use Constant product improvement Response time to customer requests
  • 1. Great people to work with 2. Innovation at its finest 3. Very nimble products/tools that allow for easy adaption
  • Overall this product is saving us time by allowing online payments, tracking collection campaigns, and supporting self-service options for debtors, significantly reducing the time our staff spends on processing payments.

Cons

  • The only con is that we have to rely on their product roadmap and priorities for some functionality that doesn't exist. However, their development is very fast and the platform as it stands today from even 6 months ago has a ton of updates.
  • Upfront integration and migration cost/effort — Even with a short migration, switching vendors requires project time, resources, and cross-team coordination. Dependence on vendor reliability — Increased reliance on Tratta for uptime, support, and feature changes creates vendor risk. Potential ongoing fees — New platform and API capabilities may carry higher recurring costs compared with a minimal legacy processor. Change management — Staff and process changes required internal training and documentation; smaller teams may still face short-term productivity dips during transition.
  • I really have to cons to express. Tratta does everything we need them to do.
  • 1. Price point on products is good, and worth it, but always room for review. Maybe institute a potential loyalty program!
  • We haven't encountered any downsides yet. If anything develops as we scale up usage, we’ll try to update accordingly—but so far, it’s been a great experience.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Inicio AI
Founded: 2020
United Kingdom
inicio.ai/

Company Information

Tratta
Founded: 2022
United States
tratta.io

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Categories

Debt Collection Supported

Categories

Debt Collection Supported

Debt Collection Features

Agency Management Not Supported
Auto Dialer Not Supported
Automated Notices Supported
Callback Scheduling Supported
Client Management Supported
Commission Management Not Supported
Compliance Management Supported
Contact Management Supported
Credit Bureau Reporting Not Supported
In-House Collections Supported
Payment Plans Supported
Transaction Management Supported

Integrations

No info available.

Integrations

No info available.
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Claim Inicio AI and update features and information
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