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About

InTouchLink offers robust senior living solutions (calendar, menus, activities, maintenance) for senior care communities in North America. Built on top-notch technology, InTouchLink aims to enhance communication between senior living operators and residents. Fast, efficient, and easy-to-use, InTouchLink makes communication simple with its dedicated, 24×7, building-wide TV Channel with easily managed activities, menus and photos; increases operational efficiencies through easy content management, service exchange, menu, and calendar management; and enhances resident satisfaction through ongoing surveys.

About

Optimize your business with a single cloud-based platform that connects your care, services, and financial operations. Manage the change to PDPM with confidence and optimize your outcomes with transformational tools that drive a culture of continuous quality care. We've designed resources to guide you through a three step process to help face the new quality-driven world of PDGM with confidence. PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry. We are committed to helping our customers navigate the new realities of their markets with confidence. More than 21,000 skilled nursing facilities, senior living communities, and home health agencies rely on us every day to build innovative solutions that transform the way care is delivered.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Senior care communities in North America

Audience

Senior care facilities and senior living homes seeking a healthcare management solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Core Platform available at scalable monthly subscription, with optional module add-ons available at any time.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 3.0 / 5
ease 3.0 / 5
features 3.0 / 5
design 4.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • Love everything about PointClickCare. It has great reports, is easy to use, easy to add a patient. Fast, reliable. There isn't a thing I don't like. Plenty of features for the different departments.
  • Progress notes are easily made on patients. Alerts, such as a new medication, are easily noted so that following nurses are aware to watch for side effects.

Cons

  • I have zero complaints! I have never had any issues. I like the note section and the activity section. I can get everything I need.
  • When charting a medication that requires a nursing assessment such as when administering a pain medication, in addition to charting the medication was given, another screen pops up asking what their pain level was at on the 0-10 scale. There is an incredible lag before that screen pops up. If you click out and click back in a few times it may arrive but when you have 50 patients you are passing medications on, who has time for that. And you are asked the pain level for all their pain meds if you gave Tylenol and Morphine at the same time. There are multiple lags, because there are multiple medications that require an extra charting feature such as coumadin; their INR, any PRN medication; why are you giving it, Blood glucose checks; the result, insulin SQ administration; where did you give it, any injection, where did you give it. There is more but you get the idea. I'm not objecting to having to chart any of this. My objection is the lag time after clicking "yes" (indicating I gave the med) a white box pops up...and you wait....and wait...and wait... up to a minute sometimes, for the page to complete so you can chart the rest. For a busy nurse, this is unacceptable because one minute becomes one hour when you add up all the medications you are charting. Also, it's not easy to gather information about a patient. If you have been off a few days and you find you have a new patient, trying to look through their PCC chart to gather information about them is a lot of clicking that isn't intuitive...meaning one thing doesn't lead you to the next fluidly.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

InTouchLink
Founded: 2008
Canada
www1.intouchlink.com

Company Information

PointClickCare
Founded: 1995
Canada
www.pointclickcare.com

Alternatives

Alternatives

MedRight

MedRight

CareRight Technologies, LLC
Eldermark

Eldermark

Eldermark Software
myUnity

myUnity

Netsmart Technologies
SHP for Skilled Nursing

SHP for Skilled Nursing

Strategic Healthcare Programs

Categories

Assisted Living Supported
Long Term Care Supported
Nursing Home Supported

Categories

Assisted Living Supported
Long Term Care Supported
Nursing Home Supported
Value-Based Care Supported
Wound Care Supported

Assisted Living Features

Admissions Management Not Supported
Billing & Invoicing Not Supported
Building Maintenance Supported
Care Planning Supported
Event / Activities Planning Supported
Incident Management Not Supported
Marketing / Lead Management Supported
Meal / Nutrition Management Supported
Medical Records Not Supported
Medication Tracking Not Supported
New Resident Assessment Not Supported
Resident Info Management Supported
Scheduling Supported
Staff Management Supported
Work Order Management Supported

Long Term Care Features

Claims Management Not Supported
Clinical Care Not Supported
EHR Not Supported
Electronic Health Record Not Supported
For Home Care Providers Not Supported
For Nursing Homes Supported
Geriatric Care Supported
MDS Review Not Supported
Patient Records Not Supported
Staff Scheduling Not Supported

Nursing Home Features

Billing & Invoicing Not Supported
Charting Not Supported
Electronic Signature Not Supported
Incident Management Not Supported
Meal / Nutrition Management Supported
Medication Tracking Not Supported
Patient Intake Not Supported
Referral Management Not Supported
Scheduling Not Supported

Food Service Management Features

Costing Not Supported
For Cafeterias Supported
For Healthcare Facilities Supported
Free / Reduced Meals Not Supported
Inventory Management Not Supported
Menu Planning Supported
Nutritional Analysis Not Supported
Online Payments / Funding Not Supported
Point of Sale (POS) Not Supported
Purchasing Not Supported
Recipe Management Not Supported
Schools Not Supported
Tray Tracking Not Supported

Assisted Living Features

Admissions Management Supported
Billing & Invoicing Supported
Building Maintenance Not Supported
Care Planning Supported
Event / Activities Planning Not Supported
Incident Management Supported
Marketing / Lead Management Not Supported
Meal / Nutrition Management Not Supported
Medical Records Not Supported
Medication Tracking Supported
New Resident Assessment Not Supported
Resident Info Management Not Supported
Scheduling Not Supported
Staff Management Supported
Work Order Management Not Supported

Long Term Care Features

Claims Management Supported
Clinical Care Supported
EHR Supported
Electronic Health Record Supported
For Home Care Providers Not Supported
For Nursing Homes Supported
Geriatric Care Supported
MDS Review Supported
Patient Records Supported
Staff Scheduling Supported

Nursing Home Features

Billing & Invoicing Supported
Charting Supported
Electronic Signature Supported
Incident Management Supported
Meal / Nutrition Management Supported
Medication Tracking Supported
Patient Intake Supported
Referral Management Supported
Scheduling Supported

Electronic Medical Records (EMR) Features

Appointment Management Not Supported
Charting Supported
Compliance Tracking Supported
E-Prescribing Supported
E/M Coding Not Supported
Handwriting Recognition Not Supported
HIPAA Compliant Not Supported
Integrated Telehealth Not Supported
Meaningful Use Certified Not Supported
MIPS Certified Not Supported
ONC-ATCB Certified Supported
Patient Portal Not Supported
Self Service Portal Supported
Voice Recognition Not Supported

Integrations

ServingIntel Supported
CHERRY Not Supported
ChartPath Not Supported
Clarity Security Not Supported
CrandallMenus Not Supported
DocuTrack Not Supported
Go Icon Not Supported
Intelligent Pharmacy Software Not Supported
K4Community Not Supported
Lift AI Not Supported
Property Inspect Not Supported
Quiltt Not Supported
RevMaxx AI Not Supported
Ryde Central Not Supported
ScribeHealth Not Supported
Service Center Not Supported
ShiftNex AI Not Supported
StoriiCare Not Supported
Updox Not Supported
Viibrant Not Supported

Integrations

ServingIntel Supported
CHERRY Supported
ChartPath Supported
Clarity Security Supported
CrandallMenus Supported
DocuTrack Supported
Go Icon Supported
Intelligent Pharmacy Software Supported
K4Community Supported
Lift AI Supported
Property Inspect Supported
Quiltt Supported
RevMaxx AI Supported
Ryde Central Supported
ScribeHealth Supported
Service Center Supported
ShiftNex AI Supported
StoriiCare Supported
Updox Supported
Viibrant Supported
Claim InTouchLink and update features and information
Claim InTouchLink and update features and information
Claim PointClickCare and update features and information
Claim PointClickCare and update features and information