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About

Immerss Live Commerce is a unified live-commerce platform designed to transform online shopping into interactive, human-led experiences. The platform enables brands and retailers to run live shopping events, support 1-on-1 virtual co-shopping sessions, and engage customers via AI-powered chat agents, all integrated directly into their website. It provides shoppable video streams, real-time chat during events, and recorded shoppable content, allowing viewers to buy products while watching or interacting. The platform claims that live chat sessions convert at around 28% compared with traditional 2% through standard online checkout flows. It supports sales conversions, lifts average order value, and reduces return rates by creating a guided, immersive shopping experience. The system also offers ‘outbound clienteling’ features for proactive outreach, gives digital associates tools to engage with shoppers in real time, and enables full sales-tracking and analytics for live sessions.

About

Offer superior customer experiences in-store and online, improve staff productivity, generate more sales and unlock the in-store data black box with Mercaux’s Omnichannel and Unified Commerce Solutions. Our Composable Architecture gives you the freedom to decide how you transform your stores, the flexibility to work with the systems of your choice, and the agility to do it quickly. Give your customers fluid, flexible and fast Checkout compared to legacy monolithic POS. Complete end-to-end platform, from Assisted Selling and Clienteling through to Remote Selling via WhatsApp and Universal Basket creation. In-store Self-Service Solutions with Basket Transfer & Checkout Capabilities, and Remote 121 Conversations directly with Store Associates. Customer Behaviour Data from First Touch, through to Basket Creation and Final Transaction, Sales Associate Activity and Product Funnel Interest.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Online retailers and brands requiring a solution to create interactive, live-video shopping experiences to boost conversion rates, lift order value and reduce returns

Audience

Retailers and businesses searching for a solution to manage their sales and every day operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$66 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Immerss
Founded: 2015
United States
www.immerss.live/

Company Information

Mercaux
Founded: 2013
United Kingdom
mercaux.com

Alternatives

Alternatives

Categories

Categories

Retail Execution Features

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Integrations

Adobe Experience Platform
Gorgias
Intercom
JRNI
LiveChat
Magento
Olark
SAP Analytics Cloud
Salesforce
Salesforce Agentforce Commerce
Shopify
Tidio
WooCommerce
Zendesk

Integrations

Adobe Experience Platform
Gorgias
Intercom
JRNI
LiveChat
Magento
Olark
SAP Analytics Cloud
Salesforce
Salesforce Agentforce Commerce
Shopify
Tidio
WooCommerce
Zendesk
Claim Immerss Live Commerce and update features and information
Claim Immerss Live Commerce and update features and information
Claim Mercaux and update features and information
Claim Mercaux and update features and information