ImaginePay vs. Mend Comparison


ImaginePay	Mend	+	+
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About Our simple process allows for quick medical payments anywhere the internet is available. Designed with time-of-service in mind, ImaginePay™ makes payment transactions easy and convenient for both provider and patient. Patients pay their medical bills in 5 simple steps: Providing basic information to retrieve a provider balance, selecting the amount they wish to pay, how they would like to pay, entering their billing address, and reviewing their selections to confirm payment details. That’s it! ImaginePay™ is a HIPAA and PCI-certified compliant platform; meaning that your patients’ personal and payment method information are kept securely on file. ImaginePay gives you the flexibility to make payments to your providers from anywhere you chose. Paying your bills just got simple! Making a payment is simple. All you need is your provider ID from your statement, your personal information and a payment method.	About Mend is an enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations profitably scale their practice and care for more patients. Founded in 2014, Mend is on a mission to revolutionize healthcare delivery so that every patient can receive extraordinary care. Mend makes it easy for healthcare providers to securely and efficiently communicate with their patients and colleagues, without concerns of violating HIPAA compliance or misplacing patient information. Mend provides integrated in-office and virtual care experiences for over 100 specialties with more than 5 million patients. Mend's comprehensive platform works hand-in-hand with all major EHR and PMS software to facilitate more than 400,000 telehealth visits per month, increase patient satisfaction by up to 23%, reduce no-show rates as low as 4%, radically improve staff productivity, and help providers drive more revenue through better patient attendance.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Healthcare providers seeking a solution to manage their medical payments	Audience Healthcare Organizations, Hospital's, Physician Practices
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing - MendFree is totally free - MendEnterprise is a custom solution for organizations with 11 or more providers Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.5 / 5 support 1.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Nothing. there is nothing good about this service as it is outside of US borders and insecure. Information is being sold to others as you have to give information verbally over the phone. Nothing. Frustrating. No Customer Service Cons Set up auto pay with them and immediately after having given them CC information, we had fraudulent charges next day. No other verbal use of CC was given in past. 1) Get a voice message when you call in to just "PAY" your bill - MY TIME IS AS VALUABLE AS THEIRS OR MORE SO. Just answer the phone and take the payment. 2) Wants you to leave detailed messages rather than answering the phone to TALK to the customer and service them quickly! 3) CHARGE 3% if you use a credit card to pay your provider bill
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ImaginePay Founded: 2000 United States imaginepay.com	Company Information Mend Founded: 2014 United States www.mend.com
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Categories Patient Portal Supported	Categories Healthcare AI Supported Medical Scheduling Supported Mental Health Supported Patient Engagement Supported Patient Intake Supported Patient Portal Supported Patient Scheduling Supported Payment Processing Supported Telemedicine Supported Therapy Supported
Patient Portal Features Appointment Confirmations Not Supported Appointment Scheduling Not Supported Bill Payment Supported Care Plans Supported Care Summaries Not Supported EHR-Agnostic Supported Health Record Access Not Supported Intake Forms Not Supported Lab Results Not Supported Prescription Renewals Not Supported Secure Messaging Not Supported Video Consultations Not Supported	Patient Portal Features Appointment Confirmations Supported Appointment Scheduling Supported Bill Payment Supported Care Plans Supported Care Summaries Supported EHR-Agnostic Supported Health Record Access Not Supported Intake Forms Supported Lab Results Not Supported Prescription Renewals Not Supported Secure Messaging Supported Video Consultations Supported Show More Features Medical Scheduling Features Appointment Management Not Supported Billing & Invoicing Not Supported Drag & Drop Not Supported Facility Scheduling Supported Multi-Location Not Supported No-Show Tracking Supported On Call Scheduling Supported Patient Records Not Supported Patient Scheduling Supported Physician Management Not Supported Recurring Appointments Supported Self Service Portal Not Supported Staff Scheduling Supported Mental Health Features Appointment Reminders Supported Appointment Scheduling Supported Assessment & Treatment Plans Supported Billing & Invoicing Not Supported Claims Management Not Supported E-Prescribing Not Supported EDI Not Supported EMR / EHR Supported HIPAA Compliant Supported Inpatient / Residential Supported Multi-Provider Practice Supported Patient Portal Supported Personnel Management Not Supported Progress Notes Supported Single Provider Practice Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Supported Self Management Not Supported Payment Processing Features ACH Check Transactions Not Supported Bitcoin Compatible Not Supported Debit Card Support Not Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Not Supported Receipt Printing Not Supported Recurring Billing Not Supported Signature Capture Not Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Supported Remote Treatment Plans Supported Teleradiology Not Supported Video Conferencing Supported
Integrations AbbaDox Supported Cortex Not Supported Dataweavers Not Supported Intergy EHR Not Supported NextGen Healthcare EHR Not Supported Veradigm EHR Not Supported eClinicalWorks Not Supported View All 1 Integration	Integrations AbbaDox Not Supported Cortex Supported Dataweavers Supported Intergy EHR Supported NextGen Healthcare EHR Supported Veradigm EHR Supported eClinicalWorks Supported View All 8 Integrations
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