IDprop vs. OpenUnit Comparison


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About IDprop provides a comprehensive, scalable, cloud-based property management solution with multiple fraud risk mitigation controls. Each client has their own database and encryption key. Pick only the modules required. We cover the full spectrum of Property Management: Commercial, Retail, Industrial, Self-Storage, Residential, Single & Multi-Family, Affordable Housing, Community Associations and Student Housing. Key Features * Security & Fraud Risk Mitigation: Your own database, encryption key & key-based 2-FA that is close to hack-proof * Accounting (GL, AP, AR, Trial Balance, Aging) * Invoicing & Online Payments * Comprehensive Maintenance & Fraud Controls * Compliance * Transaction Management * Arrears Management * CRM, Encrypted Messaging, Manage Leads & Vacancies * Surveys * E-Signing, Onboarding, Tenant Screening with Biometric ID Verification * Document Management * Project Management & Gantt Charts * Real-Time Reports * 10 Dashboards * Valuations	About OpenUnit is a complete set of tools that gives storage operators the things they need most—a powerful online presence, reservation system, merchant solutions, and management software to simplify running a storage business. Understand customer data and act on it with pre-built segments like top locations, common tags, and even customer lifetime value. Reach your customers in new ways online, and custom design your online store and checkout experience to match your brand. Accept payments every way your customers want to pay, and increase in-store purchases with Point-of-Sale (POS) software. OpenUnit is much more than just management software—we’re a partner. Every OpenUnit account includes a complete set of management tools to ensure you and your team are set up for success.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Property Managers, Storage Managers, Concierge, Property Owners, Community Associations, REITs, Investment Funds	Audience Anyone searching for a Self Storage solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing £0.75/unit/month Billed per unit per month and by number of modules chosen. Select only the modules required and add on more functionality at any future date. Free Version Not Supported Free Trial Not Supported	Pricing 2.9% + 30¢ per card transaction Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.9 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 features 1.0 / 5 design 2.0 / 5 support 2.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I use a number of modules: Projects, Document Management, CRM and CMS. The platform is all integrated so data automatically links throughout the system. In a previous firm the Enterprise Document Management solution was difficult to use and sluggish - sharing files with external parties was very difficult. Now managing all sorts of documents with teams and clients is a breeze and search is really fast. Building beautiful content with the CMS is very quick and simple. The CRM holds all message threads so at a glance we can manage relationships. My team's key focus is operational efficiency and analytics to support sales, which are very dependent on process automation. Since using IDprop we have strengthened customer retention as well as various efficiency ratios. We also liked the fact they listened and were willing to customise analytics for our needs. Maintenance management has now been streamlined. Owners and tenants can request work orders, which we accept or reject. Booking external suppliers is extremely well done. We select time frame, job types and payment preferences and only get shown the top 3 lowest cost suppliers. The system calculuates all those hidden fees to make sure we only view suppliers with rates already approved. Suppliers can accept jobs, add parts and we approve parts before the jojb starts with automated supplier invoicing. The supplier confirms if they suspect tenant damage as well. Tenants and owners can give feedback. There are many controls built into the system, which reduces a large proportion of our workload meaning less admin staff to run our business. Working in business development seeing lead contact details doesn't cut it. I need depth: Precise requirements of each lead. IDprop nailed this. Tenants select preferences from a huge number of options. Tenants enter precise requirements: not only location and RSF, but for Commercial they can enter lot size, if they need building class, on-site maintenance or concierge. Industrial tenants can select lot size, minimum docks and clear height. Retail clients can state is they need break points while Residential have maybe 30 options like close to transport, AC, pool, gym, garden, balcony, parquet etc. When vacancies arise we select property and get a list of all matches and when a tenant calls we select tenant and view their matches in seconds. Detailed reporting lets us services owners much better than before. I manage residential and self-storage properties efficiently and easily with this software. Vacancy and lead searches are powerful tools while most of the hard work behind maintenance management is now automated. I am only shown approved suppliers and approve all spare parts before an order is finalised to ensure we keep a lid on budgets and avoid nasty surprises. With invoices based on system pricing this also saves our accounting dept. time. The CRM feature is very handy and to check tenants are satisfied, we have access to unlimited surveys. Cons Email templates for newsletters are missing but will come in the next version. No tool to post property listings on property sites. Not sure. The main features we needed were already in place. There is no feature that automates posting new properties for rent on 3rd party websites/social media. A map layout of each storage unit would have been nice but I'm told they're rolling this out in the next version, which means they listen to user requests.	Pros & Cons from Real Users Pros I own a 200+ unit facility and switched to OpenUnit after a great demo with the owner, Taylor. The “Shopify for storage” pitch, free-for-owners model, and quick website sounded perfect. We gave it a full year. Unfortunately, it didn’t deliver. The website template and built-in Stripe are nice, but everything else feels unfinished. Cons Main Issues We Ran Into • Promised “game-changing” reports never arrived — still super basic after 12 months • Auto-pay declined cards require manual re-runs every month (no bulk retry) • No multi-location or head-office reporting • Support takes 2–4 days for even simple things like transfer a person to different unit (30 seconds to do on SiteLink) • Delinquency list is full of $0 “ghost” balances; reconciliation is a mess • Reports can’t be sorted, filtered, or exported properly • Mobile phone integration doesn’t show caller ID so if you miss the call, you can’t call them back • Stripe payouts took 14–15 days at first (not the advertised 4) • Website is fast to launch but zero real SEO/PPC help despite ads claiming it • Owner went from charming to dismissive when we raised problems My bookkeeper literally laughed at their “simplified reporting” claim. The Worst Part After we canceled and switched, they’re still using our facility name and logo on their site despite REPEATED requests to remove it. Our lawyers are now taking action.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information IDprop Founded: 2018 United Kingdom prop.idcheck.tech	Company Information OpenUnit Founded: 2019 Canada www.openunit.com
Alternatives Innago	Alternatives storEDGE storEDGE by Storable
Yardi Voyager Yardi Systems	RapidStor
Buildium	QuikStor Cloud QuikStor
DoorLoop	Calcumate
AppFolio Property Manager AppFolio View All	Unit Trac View All
Categories Affordable Housing Supported Commercial Real Estate Supported HOA Supported Lease Management Supported Real Estate Supported Real Estate Property Management Supported Rental Property Management Supported Self Storage Supported Student Housing Supported Tenant Screening Supported	Categories Self Storage Supported
Self Storage Features Customer Management Supported Deposit Tracking Supported Gate/Access Control Supported Interactive Property Map Not Supported Late Fee Calculation Supported Lead Management Supported Move-In / Move-Out Wizard Supported Multi-Location Supported Show More Features Commercial Real Estate Features Brand Management Supported Cash Flow Analysis Supported Critical Date Alerts Supported CRM Supported Deal Management Supported For Appraisers Supported For Brokers Supported For Investors Supported For Property Managers Supported Portfolio Management Supported Strategic Planning Supported HOA Features Calendar Management Supported Committee Management Supported Document Management Supported Event Management Supported Member Communities Supported Member Directory Supported Online Payment Processing Supported Property Database Supported Website Management Supported Work Order Management Supported Lease Management Features Billing & Invoicing Supported Commercial Leases Supported Contact Management Supported Landlord Database Supported Lease Classification Supported Portfolio Management Supported Property Management Supported Residential Leases Supported Retail Leases Supported Sublease Management Supported Tenant Database Supported Real Estate Property Management Features Billing & Invoicing Supported Commercial Properties Supported Contact Management Supported Credit Check Supported Expense Management Supported Insurance Management Supported Landlord Database Supported Late Fee Calculation Supported Lease Management Supported Maintenance Management Supported Owner Portal Supported Payment Processing Supported Portfolio Management Supported Rent Tracking Supported Residential Properties Supported Tax Management Not Supported Tenant Database Supported Tenant Portal Supported Vacancy Tracking Supported Website Management Supported Rental Property Management Features Credit Check Supported Expense Management Supported Online Payments Supported Owner Portal Supported Tax Management Not Supported Tenant Management Supported Tenant Portal Supported Tenant Screening Supported Vacancy Tracking Supported Website Management Supported
Integrations CSG Forte Supported Forte Supported Stripe Supported Stripe Billing Supported View All 4 Integrations	Integrations CSG Forte Not Supported Forte Not Supported Stripe Not Supported Stripe Billing Not Supported
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