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About

Frictionless biometric authentication and liveness detection. ID R&D uses the power of AI and the science of biometrics to transform the user experience. Surprisingly effortless. Significantly more secure. ID R&D combines extensive research in the science of biometrics with advances in AI to deliver award-winning voice, face, and behavioral biometric authentication software. We’re on a mission to make authentication simultaneously frictionless and significantly more secure. ID R&D technology works with digital and traditional interaction channels, IoT devices, embedded hardware and more. Text dependent and text independent voice verification software null. Accurately detect fraud attempts that use recording, synthesized or converted voice null. The world’s first entirely passive facial liveness detection software – iBeta tested, ISO 30107-3. Continuous verification of web and mobile users through keystroke detection and more.

About

Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and homeowners interested in a user authentication system that uses voice recognition software to verify a speaker

Audience

Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ID R&D
United States
www.idrnd.ai

Company Information

Genesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Alternatives

Oz Liveness

Oz Liveness

Oz Forensics

Alternatives

Udentify

Udentify

Fraud.com

Categories

Categories

Integrations

Genesys Cloud CX Not Supported
IDLive Face Supported
IDVoice Supported

Integrations

Genesys Cloud CX Supported
IDLive Face Not Supported
IDVoice Not Supported
Claim ID R&D and update features and information
Claim ID R&D and update features and information
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Claim Omni Authentication and update features and information