IBM watsonx Assistant vs. RedRoute Comparison


IBM watsonx Assistant IBM	RedRoute	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Organizations interested in an AI assistant solution that solves customer problems		Audience Businesses and companies searching for a voice assistant solution to automate their phone support services
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $140 per month Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information IBM Founded: 1911 United States www.ibm.com/products/watsonx-assistant		Company Information RedRoute United States www.redroute.com
Alternatives Boost.ai		Alternatives Dialogflow Google
Microsoft Bot Framework Microsoft		Sagicc
SnatchBot		IBM watsonx Assistant IBM
Heyday AI Hootsuite		Engagely.ai
Dialogflow Google View All		Call Center Studio View All
Categories Academic Research AI Agents AI Assistants AI Customer Service AI Productivity AI Tools Artificial Intelligence Call Center Chatbot Conversational AI Conversational Commerce Conversational Marketing Conversational Support Customer Service Knowledge Management Natural Language Processing Voice Bot		Categories Contact Center Quality Assurance Conversational Support Customer Service Voice Bot
Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA) Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Natural Language Processing Features Co-Reference Resolution In-Database Text Analytics Named Entity Recognition Natural Language Generation (NLG) Open Source Integrations Parsing Part-of-Speech Tagging Sentence Segmentation Stemming/Lemmatization Tokenization
Integrations Genesys Cloud Salesforce Aircall Avaya Contact Center Blueworx Five9 IBM ILOG CPLEX Optimization Studio IBM Watson Discovery IBM Watson Studio IBM watsonx.ai IBM watsonx.governance Intercom NICE CXone Talkdesk Twilio Twilio Flex UneeQ Vonage Communications APIs (Nexmo) Zendesk voximplant Show More Integrations View All 20 Integrations		Integrations Genesys Cloud Salesforce Aircall Avaya Contact Center Blueworx Five9 IBM ILOG CPLEX Optimization Studio IBM Watson Discovery IBM Watson Studio IBM watsonx.ai IBM watsonx.governance Intercom NICE CXone Talkdesk Twilio Twilio Flex UneeQ Vonage Communications APIs (Nexmo) Zendesk voximplant Show More Integrations View All 8 Integrations
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