Hotels.com

Hotels.com

Expedia Group
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About

Hotels.com® is a leading provider of hotel accommodation worldwide, offering booking services through its own network of localized websites and telephone call centers. Hotels.com gives travelers one of the widest selections of accommodation on the net, including both independent and major chain hotels as well as self-catering in over hundreds of thousands properties worldwide. The company offers a one-stop shopping source for hotel pricing, amenities and availability and also specializes in providing travelers with accommodation during sold-out periods. Hotels.com, L.P. is part of the EXPEDIA GROUP of travel companies.

About

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2 900 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Travelers who want to compare and book hotels online, or hotels who want to attract new guests

Audience

Travel agencies, travel management companies, tour operators

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$0
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use for regular hotel bookings Helps save time when searching for suitable hotels Good selection of accommodation options Has become a useful part of our regular booking routine
  • We started testing rh earlier this year and ended up using it far more than expected. Hotel availability is extensive, pricing is competitive and the booking process is straightforward. I particularly like the speed of the platform and the fact that important information is easy to find. Even team members who were unfamiliar with the system adapted quickly. It's a dependable solution for agencies and travel specialists looking for efficiency.
  • The service has many features helpful for complicated requests. It works very quickly and accurately.
  • I am in charge of an online travel business that has partners in various countries and RateHawk would be a good fit in our business model. The possibility to have transfer in over one hundred and sixty countries and rail tickets in Europe come in handy especially in complicated routes. The fact that car rentals are completely online is also an advantage that makes the process of booking faster. Flexibility of payments such as card wire transfer credit limit and pay by link is useful to various accounting requirements. Help is 24-hour and it is easier to solve problems because of the local languages of communication.
  • Whether I have a client planning multiple destination legs or coordinating group travel for a large event, the platform makes it visualization and arrangements seamless.

Cons

  • We still need to compare prices and options with other suppliers Not every booking is necessarily better than alternative platforms Could offer more competitive options for certain bookings
  • Sometimes prices fluctuate during final booking.
  • This service is designed for business, may be too complicated for customers who use it ocasionally.
  • There are also more advanced features that would need internal training before the platform is fully utilized. This is not a deterrent but a thing to look forward to.
  • Occasionally availability lags a bit with independent properties, but support quickly bridges any gaps.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Expedia Group
Founded: 1996
United States
hotels.com

Company Information

RateHawk
Founded: 2016
United States
www.ratehawk.com

Alternatives

Agoda

Agoda

Booking Holdings

Alternatives

Cangooroo Booking Engine

Cangooroo Booking Engine

Juniper (Cangooroo)
Amadeus Agency360

Amadeus Agency360

Amadeus Hospitality

Categories

Travel Supported

Categories

Tour Operator Supported
Travel Supported
Travel Agency Supported

Tour Operator Features

Accommodation Booking Not Supported
Activities Booking Not Supported
Central Reservation System Not Supported
Coach Booking Not Supported
Custom Packages Not Supported
Customer Management Supported
GDS / OTA Integration Not Supported
Itinerary Creation Not Supported
Multi-Day Tours Not Supported
Payment Processing Not Supported
Price / Margin Management Not Supported
Promotions Management Not Supported
Quote Management Not Supported
Reservations Management Not Supported
Vendor Management Not Supported
Website Management Not Supported

Travel Agency Features

Central Reservation System Supported
Customer Database Supported
Flight Booking Supported
GDS / OTA Integration Supported
Itinerary Creation Not Supported
Marketing Management Not Supported
Payment Processing Supported
Promotions Management Not Supported
Quote Management Not Supported
Rental Car Reservations Supported
Single / Group Reservations Supported

Integrations

ANIXE Resfinity Not Supported
Avantio Supported
Book It Now Supported
BookLogic Supported
Caterbook Supported
Check-Inn PMS Supported
Cloutly Supported
Desktop.com Supported
FX-Port Not Supported
GP Travel Enterprise Not Supported
Hostel Mate Supported
IdoSell Booking Supported
Innkeeper's Advantage Supported
Juniper Booking Engine Not Supported
Profitroom Booking Engine Supported
ProvenExpert.com Supported
Retamo Supported
Retreat Guru Supported
Teamstack Supported
Tripsy Supported

Integrations

ANIXE Resfinity Supported
Avantio Not Supported
Book It Now Not Supported
BookLogic Not Supported
Caterbook Not Supported
Check-Inn PMS Not Supported
Cloutly Not Supported
Desktop.com Not Supported
FX-Port Supported
GP Travel Enterprise Supported
Hostel Mate Not Supported
IdoSell Booking Not Supported
Innkeeper's Advantage Not Supported
Juniper Booking Engine Supported
Profitroom Booking Engine Not Supported
ProvenExpert.com Not Supported
Retamo Not Supported
Retreat Guru Not Supported
Teamstack Not Supported
Tripsy Not Supported
Claim Hotels.com and update features and information
Claim Hotels.com and update features and information
Claim RateHawk and update features and information
Claim RateHawk and update features and information