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About

The future of hospitality technology. Simple. Secure. Mobile. A property management system trusted by over 2500 properties globally. Salient features. Optimize operations & maximize revenue. Increase revenue & decrease spend with a single stack solution. Agile implementation process. One team to support all products. Add & remove products on the go. State of the art frontdesk system. Eco-friendly digital registration & electronic folios. Integrated card payments ID and passport scanning. Flexible upgrade and up-sell module. Next generation central reservation system. Direct integration with booking.com and Expedia. Integrated with over 250+ otas and gds through staah channel manager. Real time inventory. Flexible distribution. Revenue management. Comprehensive rate calendar with statistics, alerts and budget comparison. Simple to use rate plan management. Restrictions & overbooking controls.

About

Trusted by thousands of independent hoteliers around the world, innRoad is an award-winning feature-rich hotel management software designed to help hotel establishments save time, increase occupancy, boost revenue, and focus on guests. Easy to setup and use, innRoad's all-in-one hotel management software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools. Users can easily monitor and optimize the hotel's performance metrics with daily performance reports and surge alerts. Plus, innRoad is known for their top-tier 24/7 customer support team and fee-free pricing. When switching to innRoad, customers report a boost in direct bookings, increased room revenue, and overall improved efficiency. A free data migration for both past and future reservations is included as well as a dedicated implementation advisor to get your property up and running in no time.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in the hospitality industry looking for a cloud-based property management solution that allows streamlining of processes

Audience

Property owners and managers of inns, hotels, campgrounds, resorts, BnBs, vacation rentals, lodges, pubcos..

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3 per month
Free Version Not Supported
Free Trial Supported

Pricing

$10/room/month
Starting at *$10 per room/per month our property management system is affordable and efficient. Our dedicated team also works with clients to offer custom prices that work for you and your business.
*Minimum of $150 per month.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.4 / 5
design 4.3 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • I can go online from all the devices I have tried and easily adjust stay details. This is essential when running an environment that is constantly changing.
  • I like that the software has a great tape chart, I don't have to do an audit every day and it pretty user friendly.
  • Really user friendly and customer support is great. We have quick turn around time for issues. Yay!
  • Easy to set up and use. Great property management, channel management, reservations and booking engine that integrates with our website.
  • Great customer service. Easy platform to manipulate. Can have all my resorts in the same platform. Links with OTA's.

Cons

  • There as some issues with adjusting room type as I am remodeling. However technical support does assist in that.
  • I don't like that the report section is not that great, it would be nice to have a few more options.
  • Some features and their location. Wish that would.
  • Would like improvement on session management so that I don't have to login several times per day.
  • Doesn't work perfect with Mac sometimes have to change settings a few times. Cannot update quotes.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

HotelKey
Founded: 2015
United States
www.hotelkeyapp.com

Company Information

innRoad
Founded: 2007
United States
www.innroad.com

Alternatives

Alternatives

SynXis

SynXis

Sabre

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Not Supported
GDS / OTA Integration Supported
Group Management Not Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Not Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Not Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Not Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Not Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Not Supported
Reservations Management Supported
Reviews Management Not Supported
Single Property Supported
Vacation Rental Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Not Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Not Supported

Integrations

Canary Digital Tipping Supported
Airbnb Not Supported
Akia Not Supported
Booking.com Not Supported
Docyt Supported
Expedia Not Supported
For-Sight CRM Supported
Inn-Flow Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Stripe Supported
Tripadvisor Not Supported
Vrbo Not Supported
Whistle Messaging Not Supported
Xero Supported

Integrations

Canary Digital Tipping Supported
Airbnb Supported
Akia Supported
Booking.com Supported
Docyt Not Supported
Expedia Supported
For-Sight CRM Not Supported
Inn-Flow Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Stripe Not Supported
Tripadvisor Supported
Vrbo Supported
Whistle Messaging Supported
Xero Not Supported
Claim HotelKey and update features and information
Claim HotelKey and update features and information
Claim innRoad and update features and information
Claim innRoad and update features and information