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About

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. WHAT YOU CAN DO WITH HOSTAWAY *Real-time sync on calendars, pricing, and messages across all major channels (Airbnb, Vrbo, Booking.com, Google) *Automate 93% of repetitive guest communication with AI Replies *Increase earnings by 25%+ with Dynamic Pricing *Track performance with advanced reporting and insights *Self-serve Owner Portals and automated statements for professional, transparent owner reporting *Create or connect your own direct booking website WHY HOSTS CHOOSE HOSTAWAY For property managers scaling from 5 to 500+ properties, Hostaway grows with you. And, for when you need assistance: *Award winning 24/7 phone support, with help always a call away *A comprehensive Help Center for self-service *A 97%+ customer satisfaction rating *Global team for multi-language coverage

About

Hotel management can be chaos at times and in order to reduce the heavy weight of troubles that come with shift changes, unfollowed checklists and incomplete tasks, maintenance and repair mishaps, RunShiftRun will be the savior software you rely on! This cloud-based platform allows you to tackle all of those pesky problems that eventually lead to stressed & unengaged employees and tremendously cut down the waste of time and resources. RunShiftRun allows your guest to download our guest version app and communicate with your team and all departments at any time. Guests will be able to request services, leave reviews and much more. Observation is the key to solving problems. RunShiftRun replaces antiquated communication mechanisms, such as handwritten logbooks, spread out sticky notes, and walkie-talkies, with a social platform that gets communication in writing, adding accountability and efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Property Management Companies & Vacation rental managers

Audience

Hotels that need a guest communication platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Sign up and receive a free demo and custom quote
Free Version Not Supported
Free Trial Not Supported

Pricing

$99 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Pros from Real Users

Pros

  • Very happy with Hostaway and all it does - particularly for making our internal processes a lot easier.
  • Hostaway is a powerful, thoughtful, and user-friendly PMS and I'm so glad I chose them. The onboarding process made me feel like they really cared about my learning the software thoroughly and held my hand through the trickier parts like integration with VRBO. It was a great experience being trained by Shabeeb and his counterparts. All of my trainers were brilliant, patient, kind, and affective teachers. Since "graduating" I have had great luck with the live chat support as well. I feel like Hostaway is an international family that has one common goal: making sure our guests have the best experience possible. I love the automated email system that lets me provide detailed information for my guests at each step of the booking, planning, checkin, and checkout process. I feel confident that my calendars are properly synched and up-to-date.
  • We needed a platform that would scale with our anticipated growth. It needed to be affordable from day one, but not be deficient in the professional property management features our clients were expecting. Hostaway has delivered features and capabilities which exceed our expectations.
  • The new inbox feature is great along with excellent integration with Airbnb. Great customer service is a plus. Always happy with the service!
  • Easy Accessible One platform for all listings API Integration Automation Easy access to dashboard Unlimited onboarding calls Great team of onboarding and sales specialist!!
  • Ease of service, clear communication, system is set up to do endless things to make property managing streamline with all the technology needed to take out hours of messaging. Platform is really the best I've seen and I've view several demos. Great trainer & facilitator who help you to understand the software, setting me up to win & not struggle. Love the follow up with trainer. He really show care and that he want me to succeed using the software to my benefit.
  • Ease of use. Lots of Support - Akeeshan, Uvindu, Mohameed etc. Competitive cost. Good integration to OTAs. Email Automation.
  • The company I work for has been using Hostaway for some time now, I easily adjusted to the software and received great support.
  • They were very patient with me, understand and explain on the different way to make it easier for me. Perfect to manage all the channels in one.
  • So far, they concentrate on helping you get it done quickly, they don't have a format, you just ask what you need to know!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Hostaway
Founded: 2015
Finland
www.hostaway.com/

Company Information

RunShiftRun
Founded: 2016
United States
runshiftrun.com

Alternatives

Smoobu

Smoobu

Smoobu GmbH

Alternatives

Walkie-talkie

Walkie-talkie

Picslo Corp
FCS CosmoPMS

FCS CosmoPMS

FCS Computer Systems
Hostbase

Hostbase

Only Ventures LLC
Otello

Otello

Hotech

Categories

Categories

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Not Supported
Lead Management Supported
Opportunity Management Not Supported
Order Management Not Supported
Partner Management Not Supported
Product Management Not Supported
Reseller Management Not Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Rental Property Management Features

Credit Check Supported
Expense Management Supported
Online Payments Supported
Owner Portal Supported
Tax Management Supported
Tenant Management Supported
Tenant Portal Supported
Tenant Screening Supported
Vacancy Tracking Supported
Website Management Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Not Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Not Supported
Point of Sale (POS) Not Supported
Reservations Management Not Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Not Supported

Integrations

Amadeus LinkHotel Supported
Authenticate.com Supported
AutoRank Supported
Beam AI Supported
Booking.com Supported
Braintree Supported
Duve Supported
Enso Connect Supported
Expedia Supported
FieldStay Supported
Guestar Supported
KeyNest Supported
ProhostAI Supported
Rankbreeze Supported
Stackreaction Supported
Topkey Supported
Vrbo Supported
Wheelhouse Pricing Supported
WordPress Supported
Zapier Supported

Integrations

Amadeus LinkHotel Not Supported
Authenticate.com Not Supported
AutoRank Not Supported
Beam AI Not Supported
Booking.com Not Supported
Braintree Not Supported
Duve Not Supported
Enso Connect Not Supported
Expedia Not Supported
FieldStay Not Supported
Guestar Not Supported
KeyNest Not Supported
ProhostAI Not Supported
Rankbreeze Not Supported
Stackreaction Not Supported
Topkey Not Supported
Vrbo Not Supported
Wheelhouse Pricing Not Supported
WordPress Not Supported
Zapier Not Supported
Claim RunShiftRun and update features and information
Claim RunShiftRun and update features and information