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About

Improve productivity. It’s time to connect the dots between employees, customers, integration, and Hoozin workflows. Where do you want to start? Create amazing sharing experiences. Start building an employee retention culture. Work with your customers on self-service, increase revenue and improve relationships. Put in place approval processes. Structure your organization. Reduce human error. Think like a start-up. Be agile and give your workforce straightforward, action-ready tools. The never-ending silos frustrate employees. Give your Brand one single point of truth. Your Customers live in silos. Between email and all other tools, collaboration is suffocating. Time to provide a clear point of truth for both your employees and your customers. Say no to stressful emails and say yes to the future of collaboration. Use it to manage Projects, billing, support, innovation. Structure your relation with your Customer while improving communication.

About

With Verint Engagement Data Hub, your contact center, branches, web & mobile sites, and overall enterprise can transform into an efficient, data-driven organization. All the behavioral data generated over the course of interacting with your customers is engagement data. Transcripts and recordings of interactions between customers and employees, across voice, digital, and social channels. Surveys and feedback from customers on their interaction experiences. Operational data about each interaction such as handle time, hold time, quality score, etc. Engagement data can range from average handle time metrics to your customer’s feedback on the interaction, as well as the sentiment of your customers and employees. This data is critical for your business, but it often exists in disconnected silos. Without a way to connect these silos, the information you need to make real-time, data-driven decisions remains out of reach.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Employers and companies searching for a solution to improve their productivity

Audience

Enterprises and contact centers interested in a solution to manage their engagement data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hoozin
Founded: 2010
United States
www.hoozin.com

Company Information

Verint
Founded: 1994
United States
www.verint.com/engagement-data/

Alternatives

Maximl

Maximl

Maximl Labs Private Ltd

Alternatives

Autovella

Autovella

Revcodex LLP

Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Integrations

No info available.

Integrations

No info available.
Claim Hoozin and update features and information
Claim Hoozin and update features and information
Claim Verint Engagement Data Hub and update features and information
Claim Verint Engagement Data Hub and update features and information