Verint Engagement Data HubVerint
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Related Products
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About
Improve productivity. It’s time to connect the dots between employees, customers, integration, and Hoozin workflows. Where do you want to start? Create amazing sharing experiences. Start building an employee retention culture. Work with your customers on self-service, increase revenue and improve relationships. Put in place approval processes. Structure your organization. Reduce human error. Think like a start-up. Be agile and give your workforce straightforward, action-ready tools. The never-ending silos frustrate employees. Give your Brand one single point of truth. Your Customers live in silos. Between email and all other tools, collaboration is suffocating. Time to provide a clear point of truth for both your employees and your customers. Say no to stressful emails and say yes to the future of collaboration. Use it to manage Projects, billing, support, innovation. Structure your relation with your Customer while improving communication.
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About
With Verint Engagement Data Hub, your contact center, branches, web & mobile sites, and overall enterprise can transform into an efficient, data-driven organization. All the behavioral data generated over the course of interacting with your customers is engagement data. Transcripts and recordings of interactions between customers and employees, across voice, digital, and social channels. Surveys and feedback from customers on their interaction experiences. Operational data about each interaction such as handle time, hold time, quality score, etc. Engagement data can range from average handle time metrics to your customer’s feedback on the interaction, as well as the sentiment of your customers and employees. This data is critical for your business, but it often exists in disconnected silos. Without a way to connect these silos, the information you need to make real-time, data-driven decisions remains out of reach.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Employers and companies searching for a solution to improve their productivity
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Audience
Enterprises and contact centers interested in a solution to manage their engagement data
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHoozin
Founded: 2010
United States
www.hoozin.com
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Company InformationVerint
Founded: 1994
United States
www.verint.com/engagement-data/
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Categories |
Categories |
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Collaboration Features
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
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Integrations
No info available.
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Integrations
No info available.
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