About
Find the prior case - and see exactly why. Finding the prior case can take all afternoon. Word and Ctrl+F still return a hundred keyword hits on a large report archive. HangerSearch is technical-report search for engineering support teams: the 4-5 prior cases that match, the terms behind each result, and you stay in control. If a shop term was missed, you add it. Retrieval only - you write the confirmation. Not another AI that guesses. Cloud or self-hosted. Pricing: free magic-link tier, Pilot $49 for 500 credits, Pro from $149/mo; cloud or self-hosted.
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About
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.
Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Engineering support teams, field service and technical support engineers, and manufacturers with large technical-report archives
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Audience
SaaS, HealthCare, Financial Services, Education, Manufacturing
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$49 for 500 credits (Pilot); P
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationHangerSearch
hangersearch.com
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Company InformationSearchUnify
Founded: 2006
United States
www.searchunify.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Supported
Indexing
Supported
Text Analytics
Supported
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Integrations
Adobe Experience Manager
Not Supported
Adobe Marketo Engage
Not Supported
Appinium
Not Supported
Dropbox
Not Supported
Jive
Not Supported
KnowledgeOwl
Not Supported
MadCap Flare
Not Supported
Microsoft SharePoint
Not Supported
Microsoft Teams
Not Supported
MindTouch
Not Supported
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Integrations
Adobe Experience Manager
Supported
Adobe Marketo Engage
Supported
Appinium
Supported
Dropbox
Supported
Jive
Supported
KnowledgeOwl
Supported
MadCap Flare
Supported
Microsoft SharePoint
Supported
Microsoft Teams
Supported
MindTouch
Supported
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