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About

At HAVI, we work behind the scenes to connect people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with products they love. These connections help your customers enjoy the little moments -- the ones that set your experience apart every day in restaurants, retail locations, cars and homes around the world. ​We also recognize that we have both the opportunity and the responsibility to create a better future for people, communities and the planet. Guided by our Purpose and Better Future Blueprint, we’re taking action to make our own operations more responsible and partnering with customers and suppliers to advance more sustainable solutions. Together, we’ll make the moments we create every day matter even more. Since 1974, we have been delivering our promise so that our customers can deliver theirs. Today, we are proud to serve more than 300 customer brands with our unique combination of capabilities across the supply chain.

About

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to connect people with ideas, data with insights, supply with demand

Audience

Companies that want to measure and improve the entire customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$9 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • #1- Helps you understand the client's better. #2- Provides powerful customer analytics to analyze #3- Helps to build and improve structure based on customer needs. #4- Auto customer activity capture.
  • Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics. Easy to use and simple to learn.

Cons

  • #1- We had an overall positive experience. No cons.
  • With an amazing update one issue was updated. Good software. No cons is there.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HAVI
www.havi.com

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/explore/

Alternatives

ZeroedIn

ZeroedIn

ZeroedIn People Analytics

Alternatives

JustControl.it

JustControl.it

GRAHAMSTOWN LIMITED

Categories

Categories

Integrations

Alhena
Campaign Monitor
Konnectify
Mailchimp
Okta
QSRSoft
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Alhena
Campaign Monitor
Konnectify
Mailchimp
Okta
QSRSoft
Simplesat
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk
Claim HAVI and update features and information
Claim HAVI and update features and information
Claim Zendesk Explore and update features and information
Claim Zendesk Explore and update features and information