stays.net

stays.net

Stays
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About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

About

Stays is a all in one vacation rental software that increases your bookings on autopilot. We offer everything you need to advertise your accommodations, increase your bookings, create a perfect experience for your guest and analyze the results. Everything you need to advertise your accommodations, increase your bookings, create a perfect experience for your guest and analyze the results. Have a good relationship with your guests from when they announced their stay until check-out. Stays integrate your listings with dozens of sales channels and create your own website optimized for Google. You set your pricing and hosting rules and Stays helps you sell with one-click online payment tools, estimates and contracts. Take care of your guest's entire experience using Stays and automatically receive up-to-date accommodation information such as check-in, check-out, cleaning and maintenance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hospitality, channel manager and vacation rental operators

Audience

Property managers and companies requiring a digital solution to manage their properties and operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9 + 1% reservations per month
Free Version
Free Trial

Pricing

$18 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.0 / 5
features 3.6 / 5
design 3.4 / 5
support 4.2 / 5

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Pros & Cons from Real Users

Pros

  • No one, just the price but if I knew about all the wrong issues before we won't get it.
  • The calendar connection is what helps me the most.
  • Stays provides tools that allow me to perform actions that make my daily routine easier.
  • I'm really satisfied. When I need some help the support answers right away.
  • It makes our daily routine a lot easier, especially the channel manager. We would have to hire five other people to do what Stays does.

Cons

  • We have a very bad experience with this software, wrong configuration, super late messages, etc, etc..
  • I have nothing to complain, our partnership's been great.
  • It would be interesting to receive more information about updates in the system.
  • I can't think of anything, it's been a great partnership.
  • It is a good system but it could have simpler tools. It was difficult at first, but now we are used to the system.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

Company Information

Stays
Founded: 2016
Brazil
stays.net/en/

Alternatives

Smoobu

Smoobu

Smoobu GmbH

Alternatives

STAYSHARE

STAYSHARE

Stay Share
Little Hotelier

Little Hotelier

SiteMinder
inReception

inReception

InReception

Categories

Categories

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Campground Management Features

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Integrations

Airbnb
Booking.com
PriceLabs
Stripe
Vrbo
Aidaptive
AutoRank
ChargeAutomation
Cider
Cielo
EveryDoor
Flexkeeping
Into
KeyNest
Lybra Assistant
PayPal
ProhostAI
SuiteOp
Touch Stay
Vikey

Integrations

Airbnb
Booking.com
PriceLabs
Stripe
Vrbo
Aidaptive
AutoRank
ChargeAutomation
Cider
Cielo
EveryDoor
Flexkeeping
Into
KeyNest
Lybra Assistant
PayPal
ProhostAI
SuiteOp
Touch Stay
Vikey
Claim Guesty and update features and information
Claim Guesty and update features and information
Claim stays.net and update features and information
Claim stays.net and update features and information