stays.net

stays.net

Stays
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About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

About

Stays is a all in one vacation rental software that increases your bookings on autopilot. We offer everything you need to advertise your accommodations, increase your bookings, create a perfect experience for your guest and analyze the results. Everything you need to advertise your accommodations, increase your bookings, create a perfect experience for your guest and analyze the results. Have a good relationship with your guests from when they announced their stay until check-out. Stays integrate your listings with dozens of sales channels and create your own website optimized for Google. You set your pricing and hosting rules and Stays helps you sell with one-click online payment tools, estimates and contracts. Take care of your guest's entire experience using Stays and automatically receive up-to-date accommodation information such as check-in, check-out, cleaning and maintenance.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hospitality, channel manager and vacation rental operators

Audience

Property managers and companies requiring a digital solution to manage their properties and operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9 + 1% reservations per month
Free Version Not Supported
Free Trial Supported

Pricing

$18 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.0 / 5
features 3.6 / 5
design 3.4 / 5
support 4.2 / 5

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Pros & Cons from Real Users

Pros

  • No one, just the price but if I knew about all the wrong issues before we won't get it.
  • The calendar connection is what helps me the most.
  • Stays provides tools that allow me to perform actions that make my daily routine easier.
  • I'm really satisfied. When I need some help the support answers right away.
  • It makes our daily routine a lot easier, especially the channel manager. We would have to hire five other people to do what Stays does.

Cons

  • We have a very bad experience with this software, wrong configuration, super late messages, etc, etc..
  • I have nothing to complain, our partnership's been great.
  • It would be interesting to receive more information about updates in the system.
  • I can't think of anything, it's been a great partnership.
  • It is a good system but it could have simpler tools. It was difficult at first, but now we are used to the system.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

Company Information

Stays
Founded: 2016
Brazil
stays.net/en/

Alternatives

Smoobu

Smoobu

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Alternatives

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STAYSHARE

Stay Share
Little Hotelier

Little Hotelier

SiteMinder
inReception

inReception

InReception

Categories

Categories

Vacation Rental Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Campground Management Features

Asset Management Supported
Check-in / Check-out Supported
Multi-Location Supported
Online Booking Supported
Permit Management Not Supported
Point of Sale (POS) Supported
Rental Management Supported
Reservations Management Supported
Site Maps Not Supported
Utility Billing Not Supported

Channel Management Features

Campaign Management Supported
Channel Analytics Supported
Incentive Management Not Supported
Inventory Control Supported
Lead Management Supported
Opportunity Management Supported
Order Management Supported
Partner Management Supported
Product Management Not Supported
Reseller Management Not Supported

Hospitality Property Management Features

Built-in Accounting Supported
Catering Not Supported
CRM Supported
Employee Management Supported
Extended Stay Supported
Front Office Management Supported
GDS / OTA Integration Supported
Group Management Supported
Guest Experience (GEM) Supported
Housekeeping Management Supported
Loyalty Program Not Supported
Maintenance Management Supported
Marketing Automation Supported
Marketing Management Not Supported
Multi-Property Supported
Online Booking Supported
Point of Sale (POS) Supported
Reservations Management Supported
Reviews Management Supported
Single Property Supported
Vacation Rental Supported

Hotel Channel Management Features

Inventory Management Supported
Kill Switch Not Supported
Promotions Management Not Supported
Rate Management Supported
Reservations Management Supported
Restriction Management Supported

Reservations Features

Activities Booking Not Supported
Booking Notes Supported
CRM Supported
Customer Support Supported
Group Reservations Supported
Guest Management Supported
Payment Processing Supported
Promotions Management Supported
Rate Management Supported
Room Booking Management Supported
Third Party Booking Supported

Vacation Rental Features

Contact Management Supported
Fee / Commission Management Supported
Guest Reviews / Ratings Supported
Housekeeping Management Supported
Lead Management Supported
Owner Statements Supported
Payment Processing Supported
Property Database Supported
Reservations Management Supported
Vendor Management Supported
Work Order Management Supported

Integrations

Airbnb Supported
Booking.com Supported
PriceLabs Supported
Stripe Supported
Vrbo Supported
Agoda Supported
Aloware Supported
Beyond Supported
Chekin Supported
EveryDoor Supported
Lybra Assistant Supported
Operto Teams Supported
PagSeguro Not Supported
StayFi Supported
SuiteOp Supported
Topkey Supported
Touch Stay Supported
VRTrust Supported
Vikey Supported
Xperium Supported

Integrations

Airbnb Supported
Booking.com Supported
PriceLabs Supported
Stripe Supported
Vrbo Supported
Agoda Not Supported
Aloware Not Supported
Beyond Not Supported
Chekin Not Supported
EveryDoor Not Supported
Lybra Assistant Not Supported
Operto Teams Not Supported
PagSeguro Supported
StayFi Not Supported
SuiteOp Not Supported
Topkey Not Supported
Touch Stay Not Supported
VRTrust Not Supported
Vikey Not Supported
Xperium Not Supported
Claim Guesty and update features and information
Claim Guesty and update features and information
Claim stays.net and update features and information
Claim stays.net and update features and information