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About

Guesty is the all-in-one platform for hospitality businesses, catering to both newcomers and seasoned professionals alike. Whether you're just starting out or managing thousands of listings, our purpose-built technology and industry-wide expertise are here to support you every step of the way. With an R&D team of over 200 engineers driving innovation, Guesty empowers businesses to automate and optimize operations seamlessly. Our comprehensive suite of features, coupled with partnerships with 150+ industry leaders such as Airbnb, Vrbo, and Booking.com, ensures that you're equipped to thrive in the dynamic world of hospitality. Join the thousands of satisfied users worldwide and experience the transformative power of Guesty today. With 15 offices globally and a dedicated team of over 700 professionals, we're here to help you succeed.

About

Innkeeper's Advantage is an all-in-one hospitality property management system built and priced for boutique inns, bed & breakfasts and vacation cabins. The unique combination of a custom-branded website and our integrated booking engine, Book It Now, gives guests an enhanced booking experience similar to larger hotels. The Website instantly displays availability, price, and rooms at a glance without redirecting the guest to a third-party domain. The solution also provides comprehensive channel management across third-party booking sites and enterprise-level features that include automated email and text messaging, self-check-in capability, yield and rate management, guest management, online coupons, rate plans, mobile booking, PCI-compliant credit card processing, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hospitality, channel manager and vacation rental operators

Audience

Innkeeper's Advantage supports the hospitality industry, specifically boutique inns, bed and breakfast, vacation cabins.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$9 + 1% reservations per month
Free Version
Free Trial

Pricing

$64.95/month
Pricing is based on the number of rooms. Website design and implementation fees apply
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 3.7 / 5
features 4.5 / 5
design 4.0 / 5
support 3.8 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • - Incredibly responsive & knowledgeable support staff available via ticket or live chat - Unrivalled account management with a very strong focus on providing a good experience for the user - Guesty's product team are constantly responding to user feedback, improving and evolving features available based on our experience & needs - Quarterly Roadmaps are provided detailing a whole host of new features allowing us to plan for change - Managing guest correspondence across multiple channels is easy with Guesty's integrated inbox. Their strong relationship with top OTA's means we get the best integrated features, resulting in less work for our guest-facing team - Guesty has a whole host of automation designed to take the manual work out of arduous tasks such as auto-reviews, auto payments, and guest messages which gives us time to focus on the important stuff - Guesty has a library of 'Marketplace' partners, who are set up to integrate with Guesty. Every marketplace partner we have used has become invaluable to our operations, plus we get the perks of a Guesty user discount in some cases
  • Channel manager great calendar. The synchronized channels was good. Messaging good messaging tool. Integrations.
  • Superb company since day 1. They made the onboarding process super easy and straightforward and have offered excellent customer service since then. Guesty has enabled me to scale my business and has freed up time to allow me to think more strategically and provide a better experience for our customers.
  • On paper its good. Their sales people are amazing. But the product is buggy, and the lack of support makes it terrible. My management team hates Guesty.
  • I love how user friendly the software is mostly, a few others in my past are very difficult and long process of set up. I love the support I receive from my CSM! I do feel like it has helped my business grow and streamline.

Cons

  • - Guesty is expensive but you get what you pay for - Some advanced features are pay-walled, so if you want the works, costs can quickly add up
  • Accounting could be better for how much I spend. Damage protection too expensive. Support is mediocre. Guesty messaging team is not worth it. Guesty pay support is horrendous.
  • Genuinely hard to think of any cons. I suppose sometimes the communication from Guesty could be better when introducing new initiatives and software.
  • Hidden fees, they will bill you one penny then bill you a fee for not hitting their minimum. Then you will contact support who will ignore you. They robbed me with crazy setup fees and all sorts of weird fees they just charge without authorization. The accounting part of the software is a joke.
  • The training on accounting needs to be more in depth and longer than it was.

Pros & Cons from Real Users

Pros

  • Reliable, adaptable, affordable, fantastic customer service, integration with other booking sites, lock keycodes, housekeeping management, etc.
  • We started our boutique inn in 2015 and were in search of a reservation system that would be reliable and provide us with the options we needed to make our guests feel confident when booking with us. From the moment we contacted Innkeeper's Advantage we knew we had found a very special company. Their entire staff is very professional and incredibly knowledgeable. The reservation system is well thought out which makes it easy for our employees to learn how to make reservations and tackle any issue that may come up. Since becoming a customer, we have seen Innkeeper's Advantage add numerous upgrades that allow us to use the system to our best advantage. We have a unique inn and have requested a few custom tweaks to make things even easier on our side. Innkeeper's Advantage listened to our requests and came up with something to make it happen.
  • We have had a 6 year working relationship with Innkeeper's Advantage. There are only two of us, so having the reservation software in place has been a life saver. Our customers may book anytime day and night. When they do call in to book, the reservation process is quick and organized. There has never been a time when they have not been available to answer our questions, whether in person or by email. Very professional, which we appreciate daily!
  • Working with Innkeeper's Advantage from the start has been a pleasure. The personal attention they provide makes you feel like you're their only customer - not just 1 in thousands. They listen - they help - they advise - they're direct/real - and the product is reliable and robust. I love the flexibility of the application and by that I mean that starting out, opening a new B&B was overwhelming enough. A reservation system that was overly complex would not have worked. I like that we started with the basics so get going and that there's more functionality that can be added as the comfort and need set in. It's a system that is designed to work with you and how you work. You don't have to change your ways in order to use the system. The pricing of the system is reasonable and appropriate for a high quality system.
  • The price is very reasonable. They provide great customer service and training. When we needed assistance, there was a quick turnaround time for answering questions and addressing issues. The application is user-friendly and has many resources that facilitates navigation and support to the business. The integration with other booking platforms are easy and extremely helpful to manage the calendar, reservations and revenue.

Cons

  • Navigating and implementing some of the features (such as coupons, gift certificates, etc) can be tricky and confusing at times.
  • It is very rare when evaluating a company that you not be able to name something you could suggest that would make your experience better. However, Innkeeper's Advantage is the exception to the rule and we simply cannot come up with any reason not to wholeheartedly endorse them.
  • The only thing I cannot do is send out mass emails to my customers. But I use a separate program for that.
  • It's somewhat limited to which merchant processing systems it works with. The options available are fine and as we didn't have one coming into this, it wasn't a problem to select one of the ones they work with. It might not be the case if you are moving from one system to Innkeeper's Advantage.
  • We have nothing else to add. This is a great service.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Guesty
Founded: 2014
United States
www.guesty.com

Company Information

Impactiv
Founded: 2006
United States
www.innkeepersadvantage.com

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Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Campground Management Features

Asset Management
Check-in / Check-out
Multi-Location
Online Booking
Permit Management
Point of Sale (POS)
Rental Management
Reservations Management
Site Maps
Utility Billing

Channel Management Features

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management Features

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Integrations

Airbnb
Booking.com
Breezeway
Vrbo
Agoda
Aidaptive
Authenticate.com
AutoRank
ChargeAutomation
Flexkeeping
Into
KeyNest
Lybra Assistant
Lynx
ProhostAI
RueBaRue
SuiteOp
TIDY
VRTrust
Vikey

Integrations

Airbnb
Booking.com
Breezeway
Vrbo
Agoda
Aidaptive
Authenticate.com
AutoRank
ChargeAutomation
Flexkeeping
Into
KeyNest
Lybra Assistant
Lynx
ProhostAI
RueBaRue
SuiteOp
TIDY
VRTrust
Vikey
Claim Guesty and update features and information
Claim Guesty and update features and information
Claim Innkeeper's Advantage and update features and information
Claim Innkeeper's Advantage and update features and information