+
+

Related Products

  • Silverware
    12 Ratings
    Visit Website
  • Smoobu
    209 Ratings
    Visit Website
  • SiteMinder
    671 Ratings
    Visit Website
  • Retreat Guru
    134 Ratings
    Visit Website
  • Park With Us
    35 Ratings
    Visit Website
  • rezStream Cloud PMS
    126 Ratings
    Visit Website
  • Bokun
    800 Ratings
    Visit Website
  • Arryved
    46 Ratings
    Visit Website
  • Bookinglayer
    151 Ratings
    Visit Website
  • kama.ai
    9 Ratings
    Visit Website

About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

Winning restaurant brands in every category are personalizing the guest experience to maximize customer lifetime value with Customer Intelligence. There's a proven way to find and keep valuable customers—for life. Profitable brands are empowering every department to work a little smarter. Brands that know their customers best—and inject that intelligence throughout their organization—will win share of wallet, mind, and market. CLV is the profit generated from each individual customer from first visit through last. Industry-leading brands are making this north star metric integral to their business. Gain control of your guest data and connect data silos for a view of 100% of guests. Identify your top 5% of customers by Customer Lifetime Value.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Restaurant Management solution for restaurants

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GuestXM
United States
guestxm.com

Company Information

Wisely
Founded: 2014
United States
getwisely.com

Alternatives

Alternatives

TablesReady

TablesReady

Table's Ready, LLC
Delightable

Delightable

Fishbowl
Delightable

Delightable

Fishbowl

Categories

Categories

Restaurant Management Features

Billing & Invoicing Supported
Built-in Accounting Supported
Employee Management Supported
Food Costing Not Supported
Inventory Management Not Supported
Kitchen Management Not Supported
Menu Management Not Supported
Payroll Management Not Supported
Point of Sale (POS) Supported
Reporting/Analytics Supported
Reservations Management Supported
Sales Tracking Not Supported
Table Management Supported
Wait List Management Supported
Waitstaff Management Supported

Integrations

Ecotrak Not Supported
Olo Not Supported
PayDay Portal Not Supported

Integrations

Ecotrak Supported
Olo Supported
PayDay Portal Supported
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim Wisely and update features and information
Claim Wisely and update features and information