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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

Tenzo is a Restaurant PerformanceOps platform that consolidates data from all your operational sources—such as sales, labor, inventory, and reviews—into one unified dashboard. It uses machine learning to analyze and predict future demand, helping businesses plan more efficiently and optimize labor. Tenzo automates reporting to deliver real-time metrics when you need them, streamlining decision-making and saving time. With features like benchmarking, it allows businesses to compare performance across multiple sites and identify areas for improvement. Tenzo integrates with over 70 platforms, making it easy to connect with your existing tech stack. Trusted by more than 250 companies worldwide, it empowers restaurants to shift from survival mode to thriving operations.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Tenzo is ideal for restaurant owners, operators, and hospitality executives seeking a data-driven platform to unify operations, optimize labor, forecast demand, and increase profitability across single locations or multi-site portfolios

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$600 per year
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GuestXM
United States
guestxm.com

Company Information

Tenzo
Founded: 2016
United Kingdom
www.gotenzo.com

Alternatives

Alternatives

Delightable

Delightable

Fishbowl
PAR OPS

PAR OPS

PAR Technology

Categories

Categories

Sales Forecasting Features

Competitor Analysis Not Supported
Correlation Analysis Supported
Dashboard Supported
Dynamic Modeling Supported
Exception Reporting Supported
Graphical Data Presentation Supported
Modeling & Simulation Supported
Performance Metrics Supported
Sales Trend Analysis Supported
Statistical Analysis Supported

Integrations

Adora POS Not Supported
Axis LMS Not Supported
ElectroNeek Not Supported
KayaPush Not Supported
Lightspeed Restaurant Not Supported
Nekton.ai Not Supported
Push Operations Not Supported
SpotOn Not Supported
Stackreaction Not Supported
TISSL Not Supported
Uptix Not Supported
Vita Mojo Not Supported
me&u Not Supported

Integrations

Adora POS Supported
Axis LMS Supported
ElectroNeek Supported
KayaPush Supported
Lightspeed Restaurant Supported
Nekton.ai Supported
Push Operations Supported
SpotOn Supported
Stackreaction Supported
TISSL Supported
Uptix Supported
Vita Mojo Supported
me&u Supported
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim Tenzo and update features and information
Claim Tenzo and update features and information