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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

Motivated employees lead to satisfied guests, our cashless tipping app is part of a suite of hospitality workforce solutions designed to attract, empower, and retain top talent. Tools built to maximize your team’s productivity and create a culture of loyalty. Find and keep great employees with built-in referral programs and enticing rewards for team members. Give your team powerful, easy-to-use tools that help them get more done in less time. Show your team that you care with tools that promote a positive culture and align with their goals. Launch quickly without a complicated setup. Powered by innovation and collaboration. Built-in financial tools and advanced analytics. Ongoing support from hotel industry experts. Tipping trends based on real guest tipping data. Shiny understands that motivated employees lead to satisfied guests. From a cashless tipping experience guests enjoy to powerful productivity tools, our suite of hospitality workforce is designed to retain top talent.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Businesses wanting a tool to provide a cashless tipping experience to their guests

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GuestXM
United States
guestxm.com

Company Information

Shiny
www.stayshiny.co

Alternatives

Alternatives

Gratitude

Gratitude

Unifocus
Delightable

Delightable

Fishbowl
Canary Digital Tipping

Canary Digital Tipping

Canary Technologies

Categories

Categories

Cashless Tipping Supported
Tip Distribution Supported

Integrations

AnyChart Not Supported
Positron Not Supported

Integrations

AnyChart Supported
Positron Supported
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim Shiny and update features and information
Claim Shiny and update features and information