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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

From invoices to insights, minus the headaches. We’re restaurant operators, and we built the restaurant management solution we always wanted but couldn’t find. Whether you’re a multi-unit operator or an independent, MarginEdge automates tedious processes, connects systems and radically streamlines key activities, like inventory, cost-tracking, ordering and recipes. Snap photos of your invoices, receipts or bills with our app and we capture all line item data. We make your systems smarter. You’ve got a POS. And an accounting system. They really should talk! Toss the spreadsheets and kiss the clipboards goodbye. Better insights, tighter control, and time saved – across all locations. You focus on the plate, not on the math. Spreadsheets don’t know your ingredient costs, but MarginEdge does. Create recipes with a tool exclusively designed for recipe development. If you don’t know you’re over budget until it’s too late, it’s too late.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Restaurant businesses in search of a solution to manage their operations, customers and processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GuestXM
United States
guestxm.com

Company Information

MarginEdge
Founded: 2014
United States
www.marginedge.com

Alternatives

Alternatives

Craftable

Craftable

FNBTech, Inc.
Delightable

Delightable

Fishbowl

Categories

Categories

Food Service Management Features

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Restaurant Management Features

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Integrations

CAKE POS
Clover
GoTab POS
Lightspeed Restaurant
Microsoft Dynamics GP
Ordyx
QuickBooks Online Advanced
Restaurant365
Revel Systems
Rezku Point of Sale
ShopKeep
SpotOn
Square POS
TouchBistro
Xero
talech

Integrations

CAKE POS
Clover
GoTab POS
Lightspeed Restaurant
Microsoft Dynamics GP
Ordyx
QuickBooks Online Advanced
Restaurant365
Revel Systems
Rezku Point of Sale
ShopKeep
SpotOn
Square POS
TouchBistro
Xero
talech
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim MarginEdge and update features and information
Claim MarginEdge and update features and information