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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

InsideTrack, a Buyers Edge Platform Software solution, is the leading data and spend management platform for foodservice operators across restaurants, casinos, hospitality, and higher education. Built on a foundation of transparency and insight, InsideTrack standardizes and normalizes purchasing data to unlock the full picture of business performance. Leveraging a transactional volume exceeding $70B, InsideTrack helps operators identify overcharges, optimize contract compliance, maximize rebates, and improve visibility into purchasing health. With comprehensive management reporting and benchmarking against industry standards, InsideTrack gives operators the intelligence and precision needed to achieve their procurement and savings goals.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

Organizations in the food service industry that want a tool to manage their inventory, and save time and money

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GuestXM
United States
guestxm.com

Company Information

InsideTrack
United States
insidetrackdata.com

Alternatives

Alternatives

MarketMan

MarketMan

Marketman
Delightable

Delightable

Fishbowl
Ghostly

Ghostly

Ghostly Kitchen

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim GuestXM and update features and information
Claim GuestXM and update features and information
Claim InsideTrack and update features and information
Claim InsideTrack and update features and information