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About

Powerful and cost-effective platform to manage your all your hotel or guesthouse reservations. Based in Donegal, Ireland, we have been helping Hotels & Guesthouses with their reservations tech for over 20 years. Yes that’s right! No contracts and no upfront fees, now or ever. You are free to hand our products back at any time. Evening and weekend support is included on all packages! Get your property set up on GuestDiary in just 7 days. Our connected cloud-based Diary allows you to quickly and easily manage all your reservations across all your OTA’s. Get a fast, responsive, stylish, mobile-friendly website with no upfront costs and ongoing website support. Manages all your rates, availability and reservations across all your online sales channels from one place! Take online bookings directly with our secure and easy-to-use Booking Engine and save on commission paid to OTA’s!

About

Launch27 is a powerful cloud-based booking system for service providers and their clients. Sleek and robust, this online booking engine enables customers to pay for services online via a secure checkout as well as sents reminders and notifications to customers through email and text message. Important features include mobile-friendly design, customizable online booking forms, appointment notifications, online fee payment, availability calendars, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Hotels in need of a platform to manage all their hotel or guesthouse reservations

Audience

Caters to local businesses (i.e. lawn care and maid services) that deliver commercial and residentialservices on an appointment basis.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version
Free Trial

Pricing

$59.00/month
Base Plan - $59 /month
Pro Plan - $125 /month
Plus Plan - $299 /month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 2.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Some good features but other softwares offer the same features with more customisability and better customer support.

Cons

  • I paid for a year in advance (with no discount given to me for giving them my money up front). I've been let down by the software and have finally decided to move to Booking Koala instead. I am enjoying Booking Koala, it has more features and is cheaper than the L27 plan I was on. Long story short, I exited 2 months before the end of the year and they refuse to refund the unused months (even if no discount was given for paying a year in advance). I've never experienced this level of inflexibility with any software company. I think it's rude and poor customer service. It's the final nail in the coffin for me. Many L27 features never worked like auto-scheduling, not having a waiting list, geolocation, buggy mobile app. etc.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GuestDiary.com
Founded: 2007
Ireland
www.guestdiary.com

Company Information

Launch27
Founded: 2013
United States
launch27.com

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Alternatives

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Little Hotelier

SiteMinder
inReception

inReception

InReception

Categories

Categories

Hospitality Property Management Features

Built-in Accounting
Catering
CRM
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Reservations Features

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Vacation Rental Features

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Cleaning Services Features

Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management

Integrations

Google Analytics
Google Calendar
Nearby Now
QuickBooks Online
Retently
Stackreaction
Stripe
Twilio
Wufoo
Zapier

Integrations

Google Analytics
Google Calendar
Nearby Now
QuickBooks Online
Retently
Stackreaction
Stripe
Twilio
Wufoo
Zapier
Claim GuestDiary.com and update features and information
Claim GuestDiary.com and update features and information
Claim Launch27 and update features and information
Claim Launch27 and update features and information