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About

Enhance the customer support experience by utilizing the Video Reply app for Zendesk to record and send video replies within tickets instead of plain text messages. Despite its potential, video is often underutilized in customer support. Video replies offer a fantastic way to create quick product tutorials, introduce yourself, or demonstrate solutions. Video Reply can help build trust, expedite ticket resolution times, and ultimately increase customer satisfaction. With Video Reply, record videos directly from Zendesk tickets or select from your app's library Use video to create tutorials and capture the necessary steps to resolve customer issues Save your videos in the library for future use Request videos from customers to better understand their issues and needs Organize your videos with tags to keep them easily accessible and grouped together Create customized video page previews for your recipients

About

When professionals require an embedded video recording solution for interviews, lessons, or interrogations, they need a system that readily embeds into their workflow, offers excellent video recording, and is easy to use. SimpleVideo does exactly that! Streamlined Software: SimpleVideo’s software architecture is reliable and modernized, built for longevity and supportability. Production-Grade Hardware: Production-grade, HD cameras and high-quality microphones that make sure no detail is lost. Headache-Free Installation: Self-install or work with us. Our project management approach means less time in meetings.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support representatives

Audience

Healthcare, legal, education professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$19 per agent/per month
Free Version
Free Trial

Pricing

$27 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GrowthDot
Founded: 2015
Ukraine
growthdot.com

Company Information

SimpleVideo
Founded: 2022
United States
www.simplevideo.io

Alternatives

liteCam

liteCam

RSUPPORT Co. Ltd.

Alternatives

TweakShot

TweakShot

Tweaking Technologies
Wondershare DemoCreator

Wondershare DemoCreator

Wondershare Technology

Categories

Categories

Integrations

Zendesk

Integrations

Zendesk
Claim GrowthDot Video Reply and update features and information
Claim GrowthDot Video Reply and update features and information
Claim SimpleVideo and update features and information
Claim SimpleVideo and update features and information